Organised Team Leader with [Number] years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Skills
Constructive criticism
Communication excellence
Decisive decision-making
Change management experience
Goal setting expertise
Risk assessment knowledge
Decision-Making autonomy
Policy implementation and enforcement
Leadership proficiency
Process improvement understanding
Tolerance and patience
Knowledge sharing
Stock management
Training and Development
Finance management
Staff management
Task prioritising
Team supervision
Team development strategies
Real-time supervision
GDPR compliance monitoring
Safety consciousness
Time efficiency
Work history
House team Leader
Nextstep Domilcillary Care
Macclesfield, Cheshire
2018.11 - Current
Led a team of caregivers to ensure high-quality care for clients in their home
Coordinated daily schedules to optimise service delivery and meet individual client needs.
Monitored compliance with care standards and regulations to maintain organisational integrity.
Mentored junior staff to foster professional growth and improve overall team performance.
Collaborated with healthcare professionals to create tailored care plans for clients.
Coordinated daily tasks, ensuring smooth workflow within the team.
Conducted regular performance reviews to identify areas of improvement for each team member.
Followed food hygiene guidelines in meal time prep with clients, from recording fridge temps twice daily and probing food before serving
Volunteer for alcohol services
CWP
Macclesfield, Cheshire
2014.08 - 2017.12
Provided support to individuals seeking assistance with alcohol-related issues.
Facilitated workshops that promoted awareness and education about alcohol misuse.
Collaborated with community organisations to enhance outreach efforts and resources.
Engaged in regular training sessions to improve knowledge of addiction services.
Conducted assessments to identify needs and develop personalised support plans.
Championed initiatives aimed at reducing stigma associated with alcohol misuse.
Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
Created warm, welcoming environment for service users' duration of stay.
Communicated and collaborated with individuals from diverse backgrounds.
Substance misuse group facilitator
Changing lanes
Macclesfield, Cheshire
2014.08 - 2016.09
Facilitated weekly substance misuse group sessions to encourage open discussions on personal development and recovery strategies, signposting.
Developed engaging activities and resources tailored to diverse individual styles.
Collaborated with community organisations to provide additional support and resources for participating individuals .
Researched current trends in substance misuse strategies to ensure relevant and up-to-date content delivery.
Created a welcoming environment that promoted inclusivity and respect among all group members.
Enhanced group cohesion by facilitating open and respectful discussions among individuals
Conducted assessments to identify specific challenges faced by clients in their recovery journeys.
Maintained orderly environment by establishing clear rules and expectations.
Monitored group dynamics with keen observation skills.
Collaborated closely with co-facilitators for seamless event progression.
Managed conflict within groups, ensuring smooth operation.
Assistant manager
White lion
Macclesfield, Cheshire
2003.09 - 2014.12
Assisted in developing and implementing strategic plans to enhance operational efficiency.
Coordinated staff training programmes to improve team skills and performance standards.
Led team meetings to discuss project updates and address any challenges encountered.
Monitored daily operations to ensure compliance with company policies and procedures.
Managed daily operations to ensure smooth running of the pub.
Maintained high standards of cleanliness, enhancing quality experience for customers.
Ordering stock and accepting deliveries
Ensuring quality food and food hygiene standards are adhered too