Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kerris moseley

Birmingham ,West Midlands

Summary

Experienced in hospitality with focus on customer service. Specialising in creating welcoming environment that enhances dining experience, utilising interpersonal skills and knowledge of food and beverages. Known for multitasking abilities and quick problem-solving, ensuring seamless operation and customer satisfaction.

Overview

24
24
years of professional experience

Work history

Waitress /barmaid/kitchen assistant

Mitchels and butlers
Birmingham , West Midlands
09.2004 - 11.2023

During my 18 years at the Arden oak harvester I have done a few roles starting as a waitress/barmaid my role included table service so I would look after multiple tables and guests from start to finish taking orders, clearing tables serving drinks and food, handling money and till operations and working in a very fast and social environment. Sometimes dealing with any complaints/issues respectfully and efficiently.

I have served many customers and would consider myself friendly and approachable.

I have also assisted in training new members of staff on proper service techniques and menu knowledge.

I have also worked back of house in the kitchens on potwash and salad cart which included cleaning and also stock rotation and replenishing and preparing food for the salad cart.

Waitress /barmaid

Brewers fayre
Birmingham , West Midlands
01.2000 - 02.2004
  • Delivered exceptional customer service by attentively addressing guest inquiries and requests.
  • Ensured cleanliness and organisation of bar area, maintaining high hygiene standards throughout service.
  • Collaborated with kitchen staff to coordinate timely delivery of food and beverage orders to guests.

Education

A-Levels - Art and design

Sutton Coldfield college
Birmingham
09.2000

Skills

  • Hygiene regulations compliance
  • Stock rotation practices
  • Efficient tray carrying
  • Excellent memory recall
  • Resilient under pressure
  • Beverage preparation knowledge
  • Bill calculation efficiency
  • Order taking proficiency
  • Patience and composure
  • Alcohol licence awareness
  • Dietary requirements understanding
  • Fair conflict resolution
  • Familiarity with allergen guide
  • Time management mastery
  • Cleaning procedures competence
  • Digital ordering system use
  • Tills operation
  • Cash handling
  • Customer Service
  • Food preparation
  • Table clearing
  • Upselling
  • Outstanding customer service
  • Health and safety awareness
  • Strong communication
  • Table check-ins

Timeline

Waitress /barmaid/kitchen assistant

Mitchels and butlers
09.2004 - 11.2023

Waitress /barmaid

Brewers fayre
01.2000 - 02.2004

A-Levels - Art and design

Sutton Coldfield college
Kerris moseley