Kenny Arthur
Newquay,Cornwall
Summary
Reliable individual with proactive attitude and strong work ethic, demonstrating excellent organisational skills and teamwork abilities. Proven capability in maintaining stock levels and ensuring product availability through previous roles in customer service and retail environments. Committed to contributing to smooth store operations and enhancing customer satisfaction.
Overview
5
5
years of post-secondary education
19
19
years of professional experience
Work history
Replenishment colleague
Asda
Newquay, Cornwall
02.2021 - Current
- Adhered to health and safety regulations whilst on shift duty-enhancing workplace safety culture.
- Improved store aesthetics by regularly restocking shelves.
- Increased customer satisfaction with prompt and efficient replenishment of goods.
- Supported colleagues during peak times, ensuring swift customer service.
- Handled customer queries regarding product locations – contributing to enhanced customer experience.
- Identified potential out-of-stock situations, preventing possible sales loss.
Restaurant supervisor
Fistral Beach Hotel
Newquay, Cornwall
05.2019 - 10.2020
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Trained new staff members, leading to improved service standards.
- Promoted positive dining experience with exceptional customer service skills.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
Restaurant supervisor
Pentire Hotel
Newquay, Cornwall
05.2017 - 05.2019
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Promoted positive dining experience with exceptional customer service skills.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
Restaurant manager
Esplanade Hotel
Newquay, Cornwall
07.2012 - 04.2017
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Managed daily operations for smooth restaurant functioning.
- Ensured compliance to health and safety regulations for safe dining environment.
- Trained new team members, enhanced service quality.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
Cook
Pembroke House Nursing Home
Newquay, Cornwall
01.2011 - 07.2012
- Enhanced customer satisfaction by preparing and serving high-quality meals.
- Assisted in menu planning for special events or occasions.
- Followed strict dietary requirements when preparing food for residents with allergies or health concerns.
- Prepared fresh, enjoyable breakfasts, lunches, afternoon teas and dinners for residents.
- Prepared uniform dishes with meticulous care and attention to detail and quality.
- Communicated closely with service teams to fully understand special orders.
- Maintained hygiene standards in the kitchen area, ensuring food safety regulations compliance.
Catering assistant
Llandudno Pier
Llandudno, Conwy
01.2008 - 01.2011
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Set up dining areas for special events, improving the overall ambiance.
- Provided excellent customer service, ensuring guest satisfaction.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Served food and beverages to dining guests with outstanding customer service.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
Education
GCSEs - All subjects taken
Ysgol Bryn Elian
Colwyn Bay, Conwy 09.1992 - 07.1996
Ysgol Emrys Ap Iwan
Abergele, Conwy 09.1991 - 07.1992
Skills
- Resilience under pressure
- Adaptability in fast-paced environments
- Tolerance for physical labour
- Attention to detail
- Consistency in task completion
- Reliability and dependability
Timeline
Replenishment colleague
Asda
02.2021 - Current
Restaurant supervisor
Fistral Beach Hotel
05.2019 - 10.2020
Restaurant supervisor
Pentire Hotel
05.2017 - 05.2019
Restaurant manager
Esplanade Hotel
07.2012 - 04.2017
Cook
Pembroke House Nursing Home
01.2011 - 07.2012
Catering assistant
Llandudno Pier
01.2008 - 01.2011
GCSEs - All subjects taken
Ysgol Bryn Elian
09.1992 - 07.1996
Ysgol Emrys Ap Iwan
09.1991 - 07.1992