Anthony Kirk
Chelsmford
Summary
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Committed claims handling professional with extensive experience in Household insurance. Gathered, recorded, and processed information accurately and efficiently for reliable claim management. Built positive relationships with customers and colleagues for enhanced service provisions.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work history
Night chilled replenishment colleague
Asda
Chelmsford
2015.01 - 2026.05
- Oversee the night replenishment process for chilled products, ensuring timely restocking and maintaining optimal inventory levels to meet customer demand.
- Helping maintain a consistently organized display for better customer accessibility with 100% rotation
- Unloading deliveries.
- Improved store aesthetics by regularly restocking shelves.
- Handled customer queries regarding product locations – contributing to enhanced customer experience.
- Facilitated seamless shopping experiences by maintaining tidy aisles and displays.
- Proactively identified damaged or expired items, upkeeping store quality standards.
- Stacked items neatly to create presentable shop displays.
- Faced-up shelves for customers to easily identify products.
Claims Technician
The Replacement Service
Worcester
2015.09 - 2018.08
- Claims Technician responsible for managing a small team, primarily handling household items.
- Coordinating the collection and/or inspection of various brown and white goods including TVs, cookers, laptops, mobile phones, etc.
- Writing detailed reports on findings, including identifying potential fraud, and communicating results to the insurance company.
- Sourcing replacement models by combining retail product knowledge with the use of our in-house validation software, 'Claim Brain.'
- Processing new claims and managing them from cradle to grave.
- Completed administrative tasks such as filing and data entry efficiently.
- Dealt effectively with complaints, aiming to resolve them at first point of contact whenever possible.
- Conducted thorough investigations for accurate claim decisions.
- Enhanced customer relationships by handling claims professionally and empathetically.
Senior Engineer/Claims Handler
Lakeside UK Ltd
London
2005.09 - 2015.08
- Led a team of 5, managing all incoming IT/Computer-related claims and oversaw the full operation of my department, regularly reporting to directors.
- Supervised all inspections, replacements, and repairs of laptops and PCs to ensure quality met client expectations.
- Acted as the single point of contact throughout the repair process, maintaining direct communication with customers.
- Provided telephone support to clients by delivering customer service, troubleshooting, and technical advice.
- Included internal support for users within a Windows environment.
- Lakeside UK Ltd was an Insurance Replacement Specialist focusing primarily on household claims. The company provides validation, inspection, repair, and replacement services to the insurance industry.
- Work duties:
- Manage the IT department to ensure engineers work efficiently and maintain high morale
- Assess damaged equipment to determine if repairable or Beyond Economical Repair
- Maintain service standards in compliance with FCA, SLA, and Data Protection guidelines
- Take ownership of jobs, providing consistent and timely status updates to clients
- Log calls, provide telephone customer support, and perform troubleshooting
- Deliver general internal IT support for office staff and escalate faults to the server administrator
- Perform imaging and OS installations
- Conduct laptop/PC repairs including mainboard replacements, LCD panel and keyboard swaps, memory upgrades, and HDD replacements
- Handle procurement and inventory control
- Train and supervise junior engineers
- Set up user accounts for new staff members
Senior Desktop/Laptop Engineer
Lakeside UK Ltd
London
2003.06 - 2005.09
Junior Engineer
Lakeside UK Ltd
London
2001.06 - 2003.07
- An entry-level engineering role. Responsibilities included the inspection and repair of laptop and desktop systems and fraud detection.
Education
GNVQ Level 3 - Information Technology. (IT)
Sir George Monoux
London 1995.06 - 1998.06
GCSEs -
Aveling Park
London 1990 - 1995
Skills
- Resilient under pressure
- Interpersonal communication
- Customer service orientation
- Computer literacy
- Stock rotation procedure
- Time management efficiency
- Reliable and dependable
- Patience with repetitive tasks
- Fast-Paced environment adaptability
- Shelf stacking technique
- Co-Operative and respectful attitude
- Security tagging
- Attentiveness to detail
- Resilience under pressure
- Process Improvement Professional
- Thorough product checking
Hobbies
Listening to podcasts, Most Sports including Football, F1 and Boxing, Watching my 5 boys playing for their various teams., Any and everything computer related including the building/upgrading and repairing of PCs/Laptops and new technology
Affiliations
- Interested in anything computer related including the building and repairing of PCs.
- Keen sports fan including Football and F1
- Love watching my 5 boys play in their respective teams
Strengths
- Team Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Adaptability
Timeline
Claims Technician
The Replacement Service
2015.09 - 2018.08
Night chilled replenishment colleague
Asda
2015.01 - 2026.05
Senior Engineer/Claims Handler
Lakeside UK Ltd
2005.09 - 2015.08
Senior Desktop/Laptop Engineer
Lakeside UK Ltd
2003.06 - 2005.09
Junior Engineer
Lakeside UK Ltd
2001.06 - 2003.07
GNVQ Level 3 - Information Technology. (IT)
Sir George Monoux
1995.06 - 1998.06
GCSEs -
Aveling Park
1990 - 1995