SELVA DURAI JAMES
Luton,UK
Summary
Dynamic and results-driven professional with extensive expertise in customer service, communication, and sales techniques. Proven ability to build strong relationships, solve problems efficiently, and manage time effectively. Demonstrates exceptional leadership and strategic planning skills, with a focus on customer retention and consultative selling. Adept at leveraging market knowledge to drive innovation and achieve business goals. Committed to continuous improvement and adaptability in fast-paced environments.
Overview
9
9
years of professional experience
4040
4040
years of post-secondary education
Work history
Retail Sales Manager
Reach On
12.2023 - 04.2024
- Identify, evaluate, and onboard new retail partners, including convenience stores, mobile shops, and other retail outlets, to expand distribution channels for SIM card products
- Develop and execute strategic plans to penetrate new markets and achieve sales targets
- Cultivate and maintain strong relationships with shopkeepers and retail partners to drive sales and maximize product visibility and availability in-store
- Act as a trusted advisor, providing personalized support and guidance to address their unique needs and challenges
- Develop and deliver comprehensive product demonstrations and training sessions for shopkeepers to familiarize them with SIM card products, features, pricing, and promotions
- Provide ongoing coaching and support to ensure shopkeepers have the knowledge and confidence to effectively promote and sell SIM cards to customers
- Offer proactive support and assistance to shopkeepers, promptly addressing inquiries, resolving issues, and ensuring they have access to the necessary resources, tools, and marketing materials to promote and sell SIM cards effectively
- Act as a liaison between shopkeepers and internal teams to expedite issue resolution and enhance customer satisfaction
- Implement and maintain best practices for proper merchandising of SIM card products in retail stores, including strategic placement, effective signage, and appealing display materials
- Continuously evaluate and optimize merchandising strategies to attract customer attention and drive sales
- Monitor SIM card inventory levels at retail stores, proactively identify trends and patterns, and coordinate restocking efforts to ensure optimal product availability
- Track sales performance and inventory turnover rates to optimize stock levels and minimize stockouts, leveraging data-driven insights to inform replenishment strategies
- Maintain detailed records of sales activities, shopkeeper interactions, sales performance metrics, and inventory levels, providing regular updates and insights to sales management
- Analyze sales data and market trends to identify opportunities for growth, refine sales strategies, and drive continuous improvement
- Gather feedback from shopkeepers regarding customer preferences, competitor offerings, and market trends to inform product development and marketing strategies
- Stay informed about industry developments and emerging trends to anticipate market shifts and capitalize on new opportunities for business growth
- Ensure compliance with company policies, pricing guidelines, and promotional offers in all retail outlets to maintain brand integrity and consistency
- Conduct regular audits and inspections to enforce compliance standards and address any deviations or discrepancies promptly
Hotspot Manager
Lyca Mobile Limited
12.2022 - 09.2023
- Provide strategic direction and leadership to achieve regional sales targets and objectives
- Recruit, train, and develop a high-performing sales team to drive revenue growth and market penetration
- Conduct market analysis to identify trends, opportunities, and challenges, and develop strategies to capitalize on them
- Build and maintain strong relationships with key customers, partners, and stakeholders to enhance sales effectiveness and customer satisfaction
- Develop and implement sales plans and tactics to maximize sales performance and market share in the region
- Monitor sales performance metrics and KPIs to track progress against targets and take corrective actions as needed
- Manage distribution channels effectively to optimize sales reach and distribution efficiency
- Stay abreast of industry trends, competitor activities, and product developments to ensure a deep understanding of the market and products
- Collaborate with marketing, operations, and other departments to align strategies and resources to support sales objectives
- Generate regular sales reports and analysis to provide insights and recommendations for continuous improvement and informed decision-making
Retail Sales Manager
Core communications retail limited
10.2021 - 11.2022
- Developing and implementing sales strategies to achieve or exceed sales targets
- Planning and setting sales goals and objectives for the retail team
- Conducting performance reviews and providing feedback to team members
- Motivating the sales team to achieve individual and collective targets
- Ensuring a high level of customer service is maintained
- Addressing customer complaints and resolving issues to ensure customer satisfaction
- Monitoring and managing inventory levels to prevent stockouts or overstock situations
- Collaborating with relevant departments to optimize inventory turnover
- Overseeing the visual presentation of products in the store to attract customers
- Collaborating with the marketing team to implement promotional displays
- Keeping the team informed about new products and promotions
- Analyzing sales data to evaluate the performance of products and sales strategies
- Implementing cost-effective measures to maximize profitability
- Generating regular sales reports for management
- Communicating sales performance and trends to the leadership team
- Providing feedback on product performance and customer preferences
- Planning and executing sales promotions and marketing initiatives
- Collaborating with the marketing team to create effective campaigns
- Ensuring that the retail operation complies with legal and regulatory requirements
- Keeping abreast of market trends, competitor activities, and customer preferences
- Implementing and maintaining high standards for customer experience
- Building and maintaining positive relationships with customers and suppliers
Business data Analyst
Edgei Tech Uk Ltd
06.2018 - 04.2019
- Data Collection and management
- Data Analysis and interpretation
- Reporting and visualization
Data Analyst
Midas Touch Business Service Ltd
10.2016 - 09.2017
- Data Collection and management
- Data Analysis and interpretation
- Reporting and visualization
Sales Representative
Galaxy Connect Limited (Elite Mobile Ltd)
03.2015 - 09.2016
- Develop and execute sales strategies to achieve or surpass sales targets
- Set and communicate sales goals and objectives for the retail team
- Lead and motivate the sales team to achieve individual and collective targets
- Ensure exceptional customer service is consistently delivered
- Manage inventory levels to prevent stockouts and optimize turnover
- Oversee the visual presentation of products to enhance store appeal
- Collaborate with the marketing team to implement eye-catching displays
- Provide ongoing training on product knowledge, sales techniques, and customer service
- Analyse sales data to evaluate product performance and identify opportunities for improvement
- Manage sales budget and expenses efficiently
Education
MSc - International Business and Management
University of Bedfordshire
12.2013 - 07.2016
MBA - Project Management
Alagappa University
06.2005 - 12.2007
MCom -
Annamalai University
06.2000 - 05.2004
BCom -
Annamalai University
06.1996 - 05.1999
Business Analyst -
Techway
Scrum Master -
University
Skills
- Customer Service
- Communication
- Active Listening
- Product Knowledge
- Time Management
- Teamwork
- Problem Solving
- Basic Computer Skills
- Persistence
- Negotiation
- Relationship Building
- Sales Techniques
- Market Knowledge
- Closing Skills
- Adaptability
- Consultative Selling
- Strategic Planning
- Leadership
- Networking
- Customer Retention
- Innovation
- Emotional Intelligence
References
References available upon request.
Timeline
Retail Sales Manager
Reach On
12.2023 - 04.2024
Hotspot Manager
Lyca Mobile Limited
12.2022 - 09.2023
Retail Sales Manager
Core communications retail limited
10.2021 - 11.2022
Business data Analyst
Edgei Tech Uk Ltd
06.2018 - 04.2019
Data Analyst
Midas Touch Business Service Ltd
10.2016 - 09.2017
Sales Representative
Galaxy Connect Limited (Elite Mobile Ltd)
03.2015 - 09.2016
MSc - International Business and Management
University of Bedfordshire
12.2013 - 07.2016
MBA - Project Management
Alagappa University
06.2005 - 12.2007
MCom -
Annamalai University
06.2000 - 05.2004
BCom -
Annamalai University
06.1996 - 05.1999
Business Analyst -
Techway
Scrum Master -
University
Similar Profiles
Lillian SmithLillian Smith
Scare Actor (Seasonal) at Far Reach Ranch - Fear Reach Scream ParkScare Actor (Seasonal) at Far Reach Ranch - Fear Reach Scream Park
Jennifer CaposellaJennifer Caposella
Program Director at REACH 31 Madera Valley Children’s Hospital and REACH 42Program Director at REACH 31 Madera Valley Children’s Hospital and REACH 42
Daryl WilliamsDaryl Williams
Server at Evelyn Steakhouse Reach HospitalityServer at Evelyn Steakhouse Reach Hospitality
ALI ASIMALI ASIM
Sortation Associate at Amazon UK Services Ltd. STN8Sortation Associate at Amazon UK Services Ltd. STN8
TAIWO OLUBUKAYO AJAYITAIWO OLUBUKAYO AJAYI
Warehouse Operative at Global Apex LtdWarehouse Operative at Global Apex Ltd