Kelsey Duncanson
Braeview, Lee brae, Galashiels ,Roxburghshire
Summary
Motivated individual with extensive experience in pharmacy operations, showcasing adaptability and effective communication skills. Proven ability to work collaboratively within teams, manage multiple tasks under pressure, and respond to customer inquiries with professionalism. Strong work ethic and initiative contribute to efficient service delivery.
Experienced in providing exceptional customer service in fast-paced pharmacy setting. Consistently ensure accurate dispensing of medications while maintaining compliance with regulations. Strong communication skills enable clear and compassionate interactions with patients and healthcare professionals.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work History
Pharmacy Dispenser
Eildon pharmacy
Newtown St. Boswells, Roxburghshire
11.2019 - I currently work here
- Dispensed prescription medications accurately, following legal and professional protocols to maintain safety standards.
- Handled sensitive patient information with confidentiality, respecting privacy laws and ethical standards.
- Maintained proper storage and security conditions for all drugs.
- Prepared blister packs and other compliance aids, facilitating easier medication management for patients.
- Dispensed customer medication quickly, reducing average pharmacy wait time.
- Worked collaboratively with dispensing teams to meet team goals and support efficient operations.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Labelled and dispensed prescriptions, complying with patient confidentially and data protection protocols.
- Managed stock levels of pharmaceuticals and healthcare products, ordering supplies to prevent shortages.
- Counseled patients on medication adherence, providing guidance on how to take prescribed drugs safely.
- Provided expert advice on over-the-counter medications and healthcare products, enhancing patient care.
- Ensured customers left feeling informed and confident about their healthcare needs.
Pharmacy Dispenser
Tesco
Galashiels , Roxburghshire
06.2009 - 10.2019
- Supported pharmacy operations by answering telephone enquiries and managing appointment bookings.
- Liaised with healthcare professionals to clarify prescription details, ensuring accurate medication dispensing.
- Processed prescription orders efficiently, utilising pharmacy computer systems for accurate records management.
Education
NVQ Level 2 - Pharmacy dispensing assistant course
Tesco pharmacy
Galashiels 09.2012 - 09.2026
GCSEs - English
Earlston high school
Earlston 08.2010 - 08.2010
Skills
- Working well under pressure to meet deadlines
- Excellent communication skills
- Computer literate
- Empathetic to patients and able to asses patient needs
- Liaising with multidisciplinary teams
- Demonstrates duty of care for patients whilst ensuring safeguarding standards
- Calm professional and approachable manner
- Great team work with colleagues and other healthcare professionals
- Upholding patient confidentiality and professional standards
Timeline
Pharmacy Dispenser
Eildon pharmacy
11.2019 - I currently work here
NVQ Level 2 - Pharmacy dispensing assistant course
Tesco pharmacy
09.2012 - 09.2026
GCSEs - English
Earlston high school
08.2010 - 08.2010
Pharmacy Dispenser
Tesco
06.2009 - 10.2019