Kelsey Blackbourn
Summary
A highly skilled professional with advanced IT knowledge and strong communication abilities, great at problem-solving and time management. Good at remaining composed and effective in fast‑paced environments. Demonstrates excellent telephony manner and active listening skills, especially with vulnerable and repeat victims. Holds a full valid driving licence and a driving permit with Essex Police. Compassionate to support victims while excelling in organisational tasks such as diary management and letter writing. Equally effective working independently or as part of a team, with proven experience in team leadership and collaborative environments.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Domestic Abuse Investigating Officer
Essex Police
05.2025 - Current
- Support and help police officers with their case loads and manage investigations.
- Prepare case files and statements.
- Completing DA15’s, MG16’s, DV5’s, MG2’s, MG11 and MG11 (R), Third Party Material (TPM), house searches, conducting house to house enquiries and local enquiries, and assisting throughout the investigation process.
- Liaising with external agencies, such as IDVA’s (Independent Domestic Violence Advisor) and ISVA’s (Independent Sexual Violence Advisor).
- Composing clear and precise emails to external and internal members.
- Handling confidential documents.
Communications officer and dispatcher
Essex Police
04.2021 - 05.2025
- Dispatching Police Officers to emergency and non emergency incidents.
- Prioritizing incidents depending on the threat harm and risk.
- Answering emergency and non emergency phone calls that come into the control room.
- Safe guarding victims.
- Working well under stress and pressure – FCR can be very fast paced.
- Critical analysation.
- Working efficiently with external agencies.
- Communicating with vulnerable adults.
- Excellent telephone manner.
- Listening efficiently to understand what was happening in on the ground with the police officers and with members of public.
- Keeping a calm and professional manner.
- Recorded incidents in a data base system, maintaining confidentiality and accuracy.
- Good understanding of GDPR.
- Great at managing police officers.
Terminal Security Officer
Stansted Airport
01.2017 - 01.2020
- Great customer service.
- Good communication skills.
- Dealing with complaints.
Education
Diploma of Higher Education - Public Services
Colchester Institute
Colchester 09.2014 - 05.2016
GCSEs - Maths - C
The Ramsey Academy School
GCSEs - Science - C
The Ramsey Academy School
GCSEs - English Language - C
The Ramsey Academy School
GCSEs - English Literature - C
The Ramsey Academy School
GCSEs - ICT - C
The Ramsey Academy School
Skills
- Strong communication
- Excellent telephony manner
- Problem solving
- Computer Literacy
- Advanced IT knowledge : Confident with Microsoft Word, Outlook, Microsoft Teams, Microsoft Power Point, SAP, Microsoft Excel, Athena, STORM, PNC, COMPACT, Essex Police Live Chat
- Full Valid Driving License (Also a driving permit with Essex Police)
- Time management
- Active listening
- Great team work
- Organizational skills
- Diary management
- Letter writing
- Communicating with vulnerable and repeat victims
- Compassionate, empathetic, and patient with victims of domestic abuse and other members of public
- Great at managing officers
Timeline
Domestic Abuse Investigating Officer
Essex Police
05.2025 - Current
Communications officer and dispatcher
Essex Police
04.2021 - 05.2025
Terminal Security Officer
Stansted Airport
01.2017 - 01.2020
Diploma of Higher Education - Public Services
Colchester Institute
09.2014 - 05.2016
GCSEs - Maths - C
The Ramsey Academy School
GCSEs - Science - C
The Ramsey Academy School
GCSEs - English Language - C
The Ramsey Academy School
GCSEs - English Literature - C
The Ramsey Academy School
GCSEs - ICT - C
The Ramsey Academy School