Susan Mitchell

Led domestic abuse cases, identifying safeguarding concerns and arranging support.

Assisted Universal Credit claimants with complex safeguarding cases, ensuring compliance and support.

Signposted customers to specialist services and coordinated partner-agency support.

Implemented reasonable adjustments to maintain engagement and prevent financial disadvantage.

Managed a diverse caseload to balance compliance with positive outcomes.

Assessed needs, developed action plans, and provided coaching to enhance job readiness.

Delivered personalised employability support, enabling clients to overcome barriers and access training.

Provided policy guidance to colleagues and communicated process updates.

Managed referrals, assessed needs, and placed adults, children, and families.

Commissioned and coordinated care packages with contracted providers and partner agencies to ensure timely service delivery.

Advised on placements and care services, monitored provider performance, resolved issues, and escalated unmet needs to enhance service quality.

Attended funding panels and provider meetings, presenting referral updates and supporting commissioning decisions.

Sourced care placements and support packages that met budgetary constraints through effective provider matching.

Built strong stakeholder relationships and remain compliant with legislation, policies, and commissioning procedures.

Maintained accurate records on Mosaic, ensuring care plans, service agreements, and financial processes are updated and authorised.

Coordinated communications among offenders, victims, parents, youth offending officers, and social workers to facilitate effective case management.

Handled sensitive cases with professionalism and strict discretion, ensuring fair treatment and support for all parties involved.

Evaluated probation breaches by analysing personal financial, social, and mental factors to provide comprehensive recommendations for intervention.

Assisted in facilitating panel discussions by preparing relevant case information and materials. through case discussions, debriefs, and continuous learning

• Coordinate public enquiries with environmental health officers, social services surveyors, and internal departments. Lead safeguarding practice by applying safeguarding rules consistently across all cases. Maintain discretion and professional standards during every stage of casework. Prioritise case handling by assessing applications and managing home visit schedules. Decide on enquiry priorities by responding to solicitors about application progress. Liaised with local councillors and MPs to facilitate individual advocacy. Oversee scheme compliance across New Generation Scheme and FLOS requirements. Managed complaints process by coordinating responses from relevant departments. and appeals participation by driving responses through defined processes. Directed application reviews to rectify errors and ensure completeness before submission. Provided ad hoc administrative support to maintain case timelines. Approved distribution of medical request reports in line with service procedures. Directed vigilance checks to identify fake documentation early. Set decision quality through accurate Housing Act 1996 and Choice Based Lettings knowledge. Coordinated with Void Department colleagues to determine available properties immediately. Led coordination efforts for property availability with housing services colleagues to streamline operations. for property availability changes with colleagues across housing services.
• Coordinated with maintenance teams to schedule repairs, prioritising urgent issues to ensure tenant safety and comfort.
• Helped clients apply for housing by assisting in completing paperwork and requirements.
• Provided ad hoc administrative support to maintain case timelines.