Kelly Kibble
Castle Donington,Leicestershire
Summary
Organised Healthcare Administrator - experienced in managing telephone enquiries and delivering administrative support within busy environments. Demonstrated professionalism in communication with hospital staff and patients, maintaining calmness under pressure while prioritising tasks and multitasking effectively. Committed to providing a helpful and caring service that meets patient needs.
Overview
32
32
years of professional experience
Work history
Team Leader / Customer operations call handler
Medstrom
Castle Donington, Leicestershire
2023.09 - Current
- Promoted to Team Leader In March 2026, providing Support and guidance to Colleagues alongside existing customer service responsibilities.
- Handle a high volume of telephone/email enquiries and requests. Providing a professional and helpful service
- Maintain a calm, professional and empathetic approach when dealing with enquiries.
- Assessed enquiries and resolved issues effectively, escalating as necessary.
- Coordinated requests with relevant teams, ensuring timely responses to enquiries.
- Supported hospitals and healthcare professionals across the UK in a busy healthcare environment.
- Assisted colleagues and contributed to smooth day-to-day operations of the team.
- Accurately record and update information on our internal systems.
Sales administrator
Tekmat Ltd
Castle Donington, Leicestershire
1997.03 - 2023.08
- Managed incoming customer calls to resolve inquiries and enhance customer satisfaction
- Entered orders onto internal system to maintain accurate sales records
- Invoicing using Quickbooks
- Conducted stock checks and verified pricing accuracy to ensure order fulfilment reliability
- Packing and dispatching orders
- Allocating payments against customer accounts
Checkout Supervisor
Co-op Food
Castle Donington, Leicestershire
1994.05 - 1996.03
- Oversaw cash register operations, ensuring accurate transactions and customer satisfaction
- Addressed customer inquiries and provided information to enhance shopping experience
- Restocked merchandise on shelves to maintain product availability and visual appeal
Education
GCSEs -
Hind Leys Community College
Skills
- Telephone handling
- Enquiry management
- Patient focused customer service
- Data entry accuracy
- System updates
- Multitasking and prioritising
- Team leadership
- Conflict resolution
- Healthcare administration
References
References available upon request.
Timeline
Team Leader / Customer operations call handler
Medstrom
2023.09 - Current
Sales administrator
Tekmat Ltd
1997.03 - 2023.08
Checkout Supervisor
Co-op Food
1994.05 - 1996.03
GCSEs -
Hind Leys Community College