Aarden Tidbury
Liverpool,Merseyside
Summary
Customer-focused professional with almost nine years of experience delivering excellent service across retail and hospitality environments. Experienced in cash handling, till operation, customer enquiry handling, complaint resolution and working efficiently in fast-paced environments while maintaining high standards of service. Strong communication, organisational and problem-solving skills, with the ability to work effectively both independently and as part of a team. Committed to providing a positive customer experience and contributing to the success of a customer-focused business.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Customer Experience Crew Trainer
McDonald's
2022.04 - 2026.06
- Delivered fast, efficient and professional customer service in a high-volume environment.
- Operated POS and digital ordering systems accurately while processing cash and card payments.
- Handled customer enquiries and resolved complaints professionally, using effective problem-solving skills during busy periods.
- Prioritised multiple tasks while maintaining accuracy and excellent service during peak trading hours.
- Maintained high standards of cleanliness, food safety and service quality in line with company procedures.
- Collaborated effectively as part of a structured team to meet customer demand in a fast-paced environment.
- Trained, coached and supported new team members, helping them develop confidence, follow company procedures and deliver excellent customer service.
- Provided on-the-job guidance and feedback to colleagues, promoting high standards of customer service, accuracy and teamwork.
Bar & Customer Service Assistant
Moloko Club
2021.04 - 2022.01
- Delivered professional customer service in a fast-paced customer-facing environment, creating a welcoming and positive customer experience.
- Creating a welcoming and positive customer experience.
- Processed cash and card payments accurately using POS systems while serving customers efficiently during busy periods.
- Handled customer enquiries and resolved issues professionally,demonstrating strong communication and problem-solving skills.
- Worked collaboratively as part of a team to maintain high service standards and ensure efficient day-to-day operations.
Customer Service Assistant
The Pet Barn
2017.11 - 2018.08
- Delivered excellent customer service in a busy retail environment, providing product advice and creating a positive shopping experience.
- Operated tills and processed cash and card payments accurately.
Assisted customers with enquiries and product recommendations, building positive customer relationships. - Maintained stock levels, replenished shelves and ensured the shop remained clean, organised and well presented.
- Supported inventory checks and basic record keeping while maintaining accuracy and attention to detail.
- Worked efficiently in a fast-paced retail environment, prioritising tasks and contributing to the smooth day-to-day running of the store.
Kennel Assistant/Receptionist
Avalon Boarding Kennels
2017.02 - 2017.09
- Acted as the first point of contact for customers, handling telephone enquiries and providing a professional, friendly service.
- Managed bookings, check-ins and collections, ensuring an efficient and organised customer experience.
- Completed customer paperwork and maintained accurate records with a high level of attention to detail.
- Assisted with appointment scheduling and the day-to-day coordination of kennel operations.
- Processed customer payments and handled enquiries regarding services, bookings and collections.
- Maintained a clean, organised and welcoming reception area, creating a positive first impression for customers.
Education
BTEC Level 3 Extended Diploma - Applied Science
Reading2019-06
8 GCSEs - Maths, English And Science
Reading2016-06
Skills
- Customer Service Excellence
- Cash Handling & Till Operation
- IT Systems Proficiency
- Quick Learner of New Systems & Procedures
- Adaptability in Fast-Paced Environments
- Organisation & Time Management
- Calm under pressure
- Ability to Work Independently & as Part of a Team
- Communication skills
- Complaint Resolution
- Telephone Handling
- Attention to Detail
- Microsoft Office (Word, Outlook, Excel)
- Customer Enquiry Handling
- Stock Replenishment & Merchandising
Certification
- Alison Online Diploma in Reception Skills – Completed
- Alison Online Receptionist Skills Course – Completed
Timeline
Customer Experience Crew Trainer
McDonald's
2022.04 - 2026.06
Bar & Customer Service Assistant
Moloko Club
2021.04 - 2022.01
Customer Service Assistant
The Pet Barn
2017.11 - 2018.08
Kennel Assistant/Receptionist
Avalon Boarding Kennels
2017.02 - 2017.09