Kelly Garrett
London
Summary
Responsible, well driven and dedicated Deputy Manager , passionate about delivering outstanding quality and service. Offering eight years of progressive experience, with a history of recognition for performance.
Overview
7
7
years of professional experience
Work History
Clinical Deputy Manager
Bupa
05.2025 - Current
- Providing leadership and support to all Heads of Department across the home.
- Stwpping in to cover the Home Manager when they are off. Most recently acting as Interim Home Manager for 6 weeks.
- Overseeing care plans, risk assessments and maintaining excellence in line with CQC regulations.
- Responsib;e for both clinical and non clinical audits across the home.
- Carrying out assessments from prospective residents moving in to the home to determine their needs to ensure they are place on the correct unit.
- Monitoring training statistics and organising training in the home to keep the home above the regional threshold.
- Completinf safeguarding and CQC referrals with weekly follow ups.
- Adhere to, and put into practice, all company policies and procedures where appropriate.
- Compete competencies for the clinical team.
- Monitor staff attendance and conduct return to work interviews. Referring staff for occupation health reviews where appropriate.
- Work in collaboration with other healthcare professionals to enhance the wellbeing of the residents in the home.
- Effectively manage own workload and prioritising tasks.
- Used excellent problem solving skills and issue resolution strategies to rectify difficulties quickly and effectively.
- To be on call and provide support out of hours.
- Work within an allocated budget reflected in staffing levels in the home.
- Rota and allocation.
- Responsible for recruitment in the home across all teams.
- Perform any other reasonable duties that may be required.
Clinical Unit Manager (nights)
Care UK
London
12.2024 - Current
- Medication administration.
- Medication management - ordering and receiving for the new cycle.
- Wound care.
- Catheter care.
- Creating and updating care plans and risk assessments.
- Collating information required for the night report to be sent to the Home Manager in the mornings.
- Oversaw the home in the absence of the Home Manager at night.
- Carried out supervisions and appraisals.
Clinical Deputy Manager
Avery Healthcare
LONDON
12.2023 - 10.2024
- Providing leadership and support with all non clinical and clinical issues
- Stepping in to cover when the Home Manager is off
- Responsible for overseeing the care plans, assessments and risk assessments and maintaining excellence in line with CQC regulations
- Clinical and non clinical daily, weekly and monthly audits
- Carrying out assessments for prospective residents moving in to the home to determine their needs to ensure they are placed on the most appropriate unit
- Monitoring the training statistics for the whole home and also providing/booking the nursing team on to clinical trainings within the business
- Completing safeguarding referrals and CQC notification with weekly follow ups
- Adhere to, and put in to practice, all company policies and procedures, were appropriate
- Complete competencies for the clinical team and well as the appropriate competencies for the care team
- Monitor staff attendance and complete return to work interviews
- Work in collaboration with other professionals (MDT meetings as well as professional visits in the home) to enhance the quality of care given to the residents
- Effectively manage my own workload and prioritise tasks.
- Maintain professional development through trainings within the company and externally
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- To be on call to provide support to the care home out of hours
- Work within an allocated budget reflected in staffing levels in the care home
- Perform any other reasonable duties that may be required
Interim Home Manager
Excelcare Holdings
London
12.2022 - 07.2023
- Providing leadership and advice on all issues.
- Clearing all of the overdue RADAR audits.
- Closing outstanding safeguarding's, complaints and incidents.
- Clearing all overdues on Ablyss.
- Analysing A&I's and providing support to the nurses and team leaders.
- Preparing daily reports for the Senior Leadership team.
- Being on-call to provide support to the Care Home outside of office hours.
Deputy Manager
Excelcare
London
07.2021 - 12.2022
- Provide leadership and advice on all clinical issues
- Responsible for the health and social care needs of all residents within the Care Home
- Lead in maintaining and evaluating the care plans and custom assessments, ensuring that feedback is provided to management and staff
- Carry out regular clinical audits, draw up action plans and ensure actions are executed
- Recruit, interview and appoint suitably trained and experienced staff for the Care Home
- Monitor the training statistics for the team and ensure the uptake of mandatory and other training programmes to improve their practice as well as evaluating the impact of training on service delivery
- Undertake annual appraisals and regular supervisions of all clinical staff, ensuring that individual personal development plans are in place.
- Evaluate the teams competency by direct observation, mainly medication competencies for the Nurses and Team Leaders
- Adhere to, and put into practice, all company policies, and procedures, as and when appropriate
- Effectively manage all complaints, accidents and incidents in line with company policy and procedure
- Undertake comprehensive assessments of new referrals prior to possible move in and assess the needs of the individual to determine the most suitable floor for them to be placed on in terms of their needs
- Ensure the safety of the residents and raising safeguarding's where necessary and complete safeguarding reports in a timely manner
- Participate in day and night-time audits of the Care Home, and report any areas of concern
- Monitor staff attendance through the devising of rotas, sickness and absence and effective management of annual leave and training attendance.
- Establish and maintain a good working relationship with resident’s families and advocates.
- Work in collaboration with other professionals (MDT meetings) to enhance the quality of care delivered to the residents
- Effectively manage my own workload, prioritise tasks and maintain professional development
- Provide support and advice to all subordinate team members in the care home through effective leadership
- Take responsibility for the Care Home during periods of absence of the Registered Care Home Manager
- To be on-call to provide support to the Care Home outside of office hours
- Have a clear understanding of the varied and diverse multicultural ethnic minority needs of the residents, and meet those needs through a non-discriminatory approach to the care delivered to them
- Work within an allocated budget reflected in staffing levels in the Care Home
- Prepare daily reports for the Senior Leadership team
- Perform any other reasonable duties as may be required
Night Site Manager/Senior Nurse
Nightingale Hammerson
London
01.2021 - 07.2022
- Developed ongoing programmes using good team communication and collaboration
- Carried out thorough patient assessments, examining physical and mental condition to create strategic programmes of care.
- Identified issues, analysed information and provided solutions to problems
- Managed complaints with calm, clear communication and problem-solving
- Collaborated with team members to achieve target results
- Maintained clean, safe working environments to eliminate accident risks
- Monitored patient health, behavioural and physical changes to improve and update individual care plans and medical needs
- Managed patient care programmes, initiating and terminating treatment according to clinical needs
- Provided patients with updates on medical or physical condition improvements or changes when requested by doctors
- Responsible for the well being of 130 residents
- Carried out various registered nurse duties, including assessment, planning, implementation and evaluation of the patient's condition
- Kept medical records and documentation regularly updated with accurate, of-the-moment patient data
- Undertook Nurse in Charge responsibilities, supporting clinic management in delivering smooth-running, quality clinical care
- Shared clinical knowledge, skills and experience with junior nurses to achieve competent, high-performing mentorship programmes
- Administered prescribed medication safely and responsibly, monitoring patient progress and adapting doses as required
- Proactively drove and implemented quality and service improvements to consistently enhance patient care provisions
- Coordinated clinical teams to deliver appropriate patient care, consistently meeting practice quality-of-care guidelines
- Communicated with employees on individual cases to resolve patient issues and provide effective solutions
- Maintained a safe environment when caring for patients, especially those requiring frequent monitoring
- Observed patient progress, monitoring vital signs and acting quickly upon deterioration to swiftly resolve
- Conducted examinations to determine patient illness or injury
Registered Nurse
Nightingale Hammerson
London
01.2019 - 07.2022
- Managed and maintained accurate patient records to optimise continuum of care
- Reached out to patients to convey lab results and provide care instructions
- Recorded patients' medical history, vital statistics and test results in medical records
- Administered medications orally, rectally, intramuscularly, subcutaneously and via IV therapy
- Oversaw 30-bed dementia care unit.
- Worked with interdisciplinary healthcare teams to devise individualised plans of care to meet patients' pre-operative and post-operative needs.
- Modified and adapted care plans to achieve recovery goals.
- Observed and reported patient reactions and improvements or deteriorations.
- Assessed patient conditions and treated quickly.
- Educated and counselled patients and caregivers on discharge plan objectives, wound management, disease management and medication self-administration.
- Entered patient information and parent concerns into electronic records.
- Restocked office and exam room supplies, labelled storage drawers and placed new supply orders.
- Took and recorded patients' temperature, pulse and blood pressure.
- Cleaned and sterilised instruments and disposed of contaminated supplies.
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
Education
Bachelor of Science - Adult Nursing
London South Bank University
London, ENG2018
Skills
- Staff recruitment
- Quick decision-making
- Team motivation
- Strong delegating abilities
- Ability to train
- Team leadership
- Staff mentoring
- Microsoft Office
- Compassionate care giver
- Training and development
- Organisation and time management
- Risk assessment
- Documentation management
- Catheters
- Patient care planning
- Staff performance evaluations
- End-Of-Life-Care
- Dementia care
- First Aid
- CPR
- Medication and IV administration
- Clinical assessments
- Case assessments
- Physical assessments
- Establishment assessments
- Emergency assessments
Timeline
Clinical Deputy Manager
Bupa
05.2025 - Current
Clinical Unit Manager (nights)
Care UK
12.2024 - Current
Clinical Deputy Manager
Avery Healthcare
12.2023 - 10.2024
Interim Home Manager
Excelcare Holdings
12.2022 - 07.2023
Deputy Manager
Excelcare
07.2021 - 12.2022
Night Site Manager/Senior Nurse
Nightingale Hammerson
01.2021 - 07.2022
Registered Nurse
Nightingale Hammerson
01.2019 - 07.2022
Bachelor of Science - Adult Nursing
London South Bank University