Kekeli Deku

• Delivered excellent customer service by answering queries and providing product information.
• Provided coverage during peak times to manage customer flow effectively.
• Assisted in stock replenishment to maintain store appearance.
• Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
• Processed online orders accurately and promptly for improved e-commerce service delivery .
• Resolved customer complaints, ensuring satisfaction and repeat business.
• Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
• Handled cash register operations efficiently, minimising queue lengths at checkouts.
• Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
• Maintained clean shop floor, promoting a welcoming environment.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Assisted customers in locating specific items to boost satisfaction.
• Maintained knowledge of products and features to provide recommendations to customers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.

Took on different hospitality jobs that involved serving and helping others at events located at MK Dons Stadium. Most common job was serving customers food or drinks or assisting them to where they are required to go or where they want to go. I also undertook:

• Supervised on the job training for students to demonstrate methods, procedures and techniques.
• Educating students about safety requirements and consistently enforced rules.