Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Ella Rose McComb

Gateshead,Tyne and Wear

Summary

Energetic Retail Assistant with knack for creating welcoming shopping environments and increasing customer satisfaction. Successfully boosted sales through upselling techniques and managed inventory to ensure shelves were always stocked. Known for excellent customer service and building strong relationships with regular shoppers, contributing to store loyalty and repeat business.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work history

Retail Assistant Key Holder

The Works
Gateshead, Tyne and Wear
08.2023 - Current
  • Deliver personalised customer service by greeting shoppers, assisting with queries and offering product recommendations.
  • Consistently met daily KPI targets by promoting add-on sales at the till and encouraging customers to sign up for the store’s rewards scheme.
  • Maintain store presentation by stocking shelves using the store planogram and unloading deliveries.
  • Take responsibility for merchandising shop floor displays and promotional tables, ensuring they are visually appealing and aligned with current campaigns and planograms.
  • Responsible for keyholder duties including opening and closing the store, cashing up tills accurately, and setting up tills at the start of the day.
  • Complete cleaning duties to keep the store tidy and ready.
  • Work as part of a team to meet store targets and ensure smooth daily operations.

Retail assistant

Primark
Newcastle, Newcastle upon Tyne
05.2021 - 02.2022
  • Delivered excellent customer service by assisting shoppers with product queries and providing support in fitting rooms.
  • Operated tills and handled customer transactions efficiently.
  • Maintained shop floor standards by folding and replenishing stock and keeping displays neat and organised.
  • Helped maintain and organise the stockroom by unpacking deliveries and putting stock away in the correct sections.
  • Supported team goals by communicating effectively and working collaboratively during busy periods.
  • Assisted in training new team members on till use and shop floor procedures.
  • Developed strong time management skills by completing daily tasks within deadlines and prioritising work effectively.
  • Left role voluntarily to focus on upcoming A-level exams.

Education

Bachelor of Science - Forensic Psychology

University of Sunderland
Sunderland
09.2022 - 05.2025

A-Levels - Psychology, Sociology, Biology

Newcastle Sixth Form College
Newcastle upon Tyne
09.2020 - 06.2022

GCSEs - English, Maths, PE, Chemistry, Biology, Physics, Geography

Grace College
Gateshead
09.2015 - 03.2020

Skills

  • Excellent Customer Service
  • Teamwork & Collaboration
  • Strong Communication
  • Problem Solving
  • Adaptable and Reliable
  • Attention to Detail
  • Time Management
  • Loyalty Scheme Promotion
  • Handling Deliveries and Stock
  • Visual merchandising
  • Cash handling experience
  • Up-Selling and cross-selling techniques

Accomplishments

Northumbria Police

  • Supported the community engagement team by gathering public feedback following recent riots in Sunderland.
  • Approached members of the public to complete surveys focused on their thoughts and feelings about safety and local policing.
  • Helped the police understand how the community was affected and what support or changes were needed.
  • Developed strong communication and interpersonal skills by engaging with people from a variety of backgrounds in sensitive conversations.

Timeline

Retail Assistant Key Holder

The Works
08.2023 - Current

Bachelor of Science - Forensic Psychology

University of Sunderland
09.2022 - 05.2025

Retail assistant

Primark
05.2021 - 02.2022

A-Levels - Psychology, Sociology, Biology

Newcastle Sixth Form College
09.2020 - 06.2022

GCSEs - English, Maths, PE, Chemistry, Biology, Physics, Geography

Grace College
09.2015 - 03.2020

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Ella Rose McComb