Mary-Anne Watson
London,HRW
Summary
I am an enthusiastic and customer focused retail team member with five years of experience delivering exceptional service in a face paced environment. Passionate about beauty, make up and luxury retail as well as creating memorable customer experiences. I enjoy helping friends and family choose beauty products and am confident in building rapport with customers, recommending products and working collaboratively to achieve team goals.
Overview
5
5
years of professional experience
Work history
Retail assistant
Waitrose and Partners
Harrow, Middlesex
2021.05 - Current
- Delivered excellent customer service by answering queries and providing product information.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Maintained clean shop floor, promoting a welcoming environment.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Maintained knowledge of products and features to provide recommendations to customers.
- Promoted customer loyalty scheme at checkout.
- Managed customer lines for minimum wait times and high satisfaction.
- Explained establishment policies to customers and offered advice on selections.
Voulenteer Dance Teacher
Scoil Rince Rochford
Harrow, Harrow
2021.09 - 2024.07
- Instilled confidence in students through constructive feedback during dance rehearsals.
- Collaborated with other teachers to organise end-of-term showcases highlighting pupil talent.
- Prepared pupils for local dance competitions, boosting their public performance confidence.
- Worked with individual students to address challenges.
Education
Bachelor of Arts - English Literature BA
University of Liverpool
Liverpool07.2026
A-Levels - English Literature, Philosophy and Economics
St Dominic’s Sixth Form College
Harrow05.2023
Skills
- Time management expertise
- Stock rotation procedure familiarity
- Returns and refunds processing
- Up-Selling and cross-selling techniques
- Cash handling experience
- Loyalty scheme promotion
- Store opening and closing
Timeline
Voulenteer Dance Teacher
Scoil Rince Rochford
2021.09 - 2024.07
Retail assistant
Waitrose and Partners
2021.05 - Current
Bachelor of Arts - English Literature BA
University of Liverpool
A-Levels - English Literature, Philosophy and Economics
St Dominic’s Sixth Form College