Keira Sandalls
Nine Elms,City of London
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Assistant
Vivid Glow
Southampton, Hampshire
2022.07 - 2024.09
- Assisted customers with product inquiries for enhanced tanning experience.
- Developed strong verbal and written communication skills,
interacting with customers to provide assistance, handle
inquiries, and resolve issues.
- Maintained a clean and orderly reception area, contributing to a pleasant shop environment.
- Organised stock shelves neatly to improve the overall appearance of the reception.
- Improved customer relations by managing customer complaints effectively.
- Demonstrating the tanning machines and providing sensible tanning advice
Education
GCSEs -
St George Catholic College
Southampton 2017.09 - 2022.07
A-Levels - Law, Psychology, History
Barton Peveril Sixth Form College
Eastleigh 2022.09 - 2024.07
Skills
- Active listening
- Complaint handling
- Telephone etiquette
- Customer engagement
- Product knowledge
- Time management
Timeline
A-Levels - Law, Psychology, History
Barton Peveril Sixth Form College
2022.09 - 2024.07
Customer Service Assistant
Vivid Glow
2022.07 - 2024.09
GCSEs -
St George Catholic College
2017.09 - 2022.07