Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keira Sandalls

Nine Elms,City of London

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Assistant

Vivid Glow
Southampton, Hampshire
07.2022 - 09.2024
  • Assisted customers with product inquiries for enhanced tanning experience.
  • Developed strong verbal and written communication skills,

interacting with customers to provide assistance, handle

inquiries, and resolve issues.

  • Maintained a clean and orderly reception area, contributing to a pleasant shop environment.
  • Organised stock shelves neatly to improve the overall appearance of the reception.
  • Improved customer relations by managing customer complaints effectively.
  • Demonstrating the tanning machines and providing sensible tanning advice

Education

GCSEs -

St George Catholic College
Southampton
09.2017 - 07.2022

A-Levels - Law, Psychology, History

Barton Peveril Sixth Form College
Eastleigh
09.2022 - 07.2024

Skills

  • Active listening
  • Complaint handling
  • Telephone etiquette
  • Customer engagement
  • Product knowledge
  • Time management

Timeline

A-Levels - Law, Psychology, History

Barton Peveril Sixth Form College
09.2022 - 07.2024

Customer Service Assistant

Vivid Glow
07.2022 - 09.2024

GCSEs -

St George Catholic College
09.2017 - 07.2022
Keira Sandalls