YUDAH MCCARTNEY
Belfast,Antrim
Summary
I am a very detail-oriented person with 3 years of customer service experience as well as around 2 years of skills and knowledge of self-employment built up. I hold myself to a high standard regarding the jobs I am tasked with. I am a positive customer service professional with a strong history of surpassing customer expectations. Skilled at navigating stressful situations with a calm, collected and professional attitude. Decisive communicator demonstrating superb active listening skills to resolve issues. My background in the workforce has been with Marks and Spencer, and I was focused on bringing customers the best service I could give and leaving them completely satisfied upon leaving the store. I constantly received good feedback from management as well as customers. I was a valued employee for these reasons, among others, including work ethic, focus, time management and efficiency.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Assistant
Marks and Spencer
Belfast, Antrim
2019.10 - 2022.09
- Stocked and rotated inventory regularly.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Trained new staff on customer service protocols and company systems, improving team efficiency and consistency in service delivery.
- Ensured compliance with health and safety regulations, protecting customers and staff from potential hazards.
- Remained calm under pressure, handling customer complaints and resolving issues.
- I ensured a customer left the store feeling happy with the customer service they received.
Self Employed Proprietary Firm Trader/Contractor
Apex Funding
Belfast, Antrim
2023.05 - 2025.12
- Maintained updated knowledge of global economic conditions to inform trading decisions.
- Developed trading strategies for optimal results.
- Developed discipline and patience.
- Made quick decisions in volatile conditions.
- Managed risk by setting stop-loss and other precautionary measures.
- Analysed financial markets to predict trade trends.
- Read financial reports to examine financial health of company.
Education
A-Levels - Geography, Moving image arts, Art
Lagan College
Belfast, Antrim 2017.09 - 2019.06
GCSEs - English, Maths, Geography, Physics, Chemistry, Biology, Art, Religious education
Lagan College
Belfast, Antrim 2016.02 - 2017.06
Skills
- Attention to detail
- Customer service
- Communication
- Work ethic
- Professionalism
- Politeness
- Friendliness
- Composure under pressure
- Telephone etiquette
- Microsoft Office proficiency
- Positive attitude
- Efficiency
- Complaint resolution
- Team collaboration
- Conflict resolution
- Time management
- Product knowledge
- Patience
- Empathy
- Active listening
- Computer literacy
- Stress tolerance
- Priority setting
Timeline
Self Employed Proprietary Firm Trader/Contractor
Apex Funding
2023.05 - 2025.12
Customer Service Assistant
Marks and Spencer
2019.10 - 2022.09
A-Levels - Geography, Moving image arts, Art
Lagan College
2017.09 - 2019.06
GCSEs - English, Maths, Geography, Physics, Chemistry, Biology, Art, Religious education
Lagan College
2016.02 - 2017.06