Kaylie Denning
Abercynon ,RCT
Summary
Reliable and aspiring professional with strong organisational and communication skills, paired with background in administrative support and client relations. Skilled in managing case files and coordinating with various professionals, ensuring smooth and timely operations. Committed to contributing to rehabilitation efforts and fostering positive outcomes for individuals.
Overview
15
15
years of professional experience
24
24
years of post-secondary education
Work history
Probation case administrator
His Majesty Prison and Probation Service
Pontypridd, Rhondda Cynon Taf
2018.02 - Current
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Organised MAPPA meetings.
- Sent out all relevant information to all invitees in preparation for upcoming MAPPA meetings.
- Liaise with all relevant agencies to obtain attendance or reports.
- Attend all meetings to take minutes
- Distribute minutes once they are typed up and countersigned by the chair
- Increased efficiency by overseeing case management processes.
- Managed and organised probationer files for easy retrieval.
- Oversaw scheduling of meetings, ensuring punctuality and preparedness.
- Maintained confidentiality by securely handling sensitive information.
- Delivered timely case updates to related parties for informed decision-making process.
- Managed crisis situations calmly, ensuring safety and order within the facility.
Bar staff member
Browny's Bar
Abercynon, Rhondda Cynon Taf
2010.04 - 2015.04
- Ensured customer satisfaction by providing excellent service.
- Managed bar inventory for efficient operation.
- Increased footfall with engaging promotional strategies.
- Served customers to foster a friendly atmosphere.
- Counted the float at shift change, and end of shift.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Handled cash transactions to ensure accurate accounting.
- Prepared beverages, ensuring consistent quality.
- Checked identification to maintain legal compliance.
- Restocked bar efficiently during busy periods.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Adhered to health and safety regulations strictly.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
GCSEs - Mathmatics, English, Science, Welsh and Health and Social Care
Porth County Comprehensive School
Porth, Rhondda Cynon Taf 1999.09 - 2021.07
A-Levels - Business
Coleg Morgannwg Nantgarw
Rhydyfelin, Rhondda Cynon Taff 2008.09 - 2010.07
Skills
- Case prioritisation
- Sensitive information handling
- Crisis Intervention
- Professional communication
- Document preparation
Timeline
Probation case administrator
His Majesty Prison and Probation Service
2018.02 - Current
Bar staff member
Browny's Bar
2010.04 - 2015.04
A-Levels - Business
Coleg Morgannwg Nantgarw
2008.09 - 2010.07
GCSEs - Mathmatics, English, Science, Welsh and Health and Social Care
Porth County Comprehensive School
1999.09 - 2021.07