Michelle Hawkins
Liverpool,Merseyside...
Summary
Patient-focused Nurse committed to delivering high-quality care through attentive service and staff coordination. Evaluating patient needs and identifying improvement opportunities to better clinical provisions. Leads multidisciplinary teamwork for excellent care continuity.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Deputy Head of Care
Zoe's Place Baby Hospice
Liverpool, Liverpool
04.2023 - Current
- Lead team delivering specialised respite and palliative care.
- Deputise for manager, overseeing hospice operations and staff.
- Oversee nursing care standards and staff development, ensuring adherence to individual responsibilities.
- Ensure exceptional bespoke care through collaboration with multi-disciplinary team.
- Reduced operational inefficiencies by streamlining workflow processes.
- Implemented effective staff training programmes for improved performance.
- Achieved higher productivity with rigorous time management strategies.
- Boosted team morale through effective communication and feedback systems.
- Managed daily operations for smooth running of the office.
- Facilitated staff meetings, leading to improved collaboration.
- Conducted performance evaluations, enhancing individual employee development.
- Enforced company policies for a safe and productive work environment.
- Collaborated with the manager to achieve organisational goals.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Coordinated with different departments, ensuring seamless communication flow.
- Provided guidance to junior staff, fostering professional growth and development.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Community Complex Needs Homecare Sister
Alder Hey NHS Foundation Trust
Liverpool, Liverpool
09.2015 - 04.2023
- Improved patient comfort by ensuring prompt delivery of care.
- Administered medications for effective pain management.
- Enhanced team collaboration with clear and concise communication.
- Provided emotional support to patients, easing their anxiety.
- Implemented care plans to improve patient outcomes.
- Coordinated with multidisciplinary teams, bettering patient treatment.
- Ensured proper hygiene practices, reducing infection risks.
- Explained medical procedures to patients, fostering understanding and trust.
- Maintained accurate medical records for seamless healthcare delivery.
- Educated families about patient conditions, promoting informed decision-making.
- Coordinated discharge planning with social services, facilitating smoother transitions home.
- Conducted regular ward rounds for comprehensive health monitoring.
- Oversaw junior staff training, improving the overall quality of care provided on the ward.
- Assisted doctors during examinations, ensuring thorough assessments were made.
- Prioritised tasks based on urgency and severity to ensure efficient use of time and resources.
- Developed personalised care plans by assessing clients' needs and resources.
- Handled high-stress situations with calm, ensuring client safety.
- Connected clients to community resources, enhancing their quality of life.
- Resolved crises to ensure the well-being of individuals under care.
- Coordinated with multidisciplinary teams, providing comprehensive client support.
- Organised regular follow-ups for continuous assessment of client progress.
- Assessed risk factors in clients' environments, promoting safe living conditions.
- Ensured continuity of care by developing effective discharge plans.
- Guided families through complex healthcare systems to secure necessary services.
- Collaborated closely with social workers; provided holistic care for clients.
- Drafted detailed case reports documenting all interactions and interventions with clients.
- Updated patient files regularly maintaining accurate records at all times.
- Maintained strict confidentiality regarding patient information according to legal guidelines.
- Liaised effectively with other professionals such as doctors, nurses and therapists in order to provide coordinated service delivery.
- Collaborated with patients, families and doctors to align treatment goals and recovery.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Attended regular training and supervision workshops for improved service user support.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
Community Complex Needs Homecare Nurse
Alder Hey NHS Foundation Trust
Liverpool
09.2012 - 09.2015
- Provided high-quality patient care by administering medication, monitoring vital signs and communicating with patients.
- Ensured patient comfort and safety by attending to their personal needs and maintaining a clean environment.
- Enhanced patient understanding of medical conditions through clear explanation and education.
- Delivered compassionate care for terminally ill patients to ensure they lived out their final days with dignity.
- Liaised with multidisciplinary team members for comprehensive patient care.
- Responded efficiently to emergency situations using first aid procedures whilst waiting for paramedics when necessary.
- Maintained detailed records of patients' treatments, allergies, dietary restrictions enhancing overall quality of healthcare service provided.
- Collaborated effectively with doctors on discharge planning ensuring smooth transition from hospital to home-based care.
- Supervised junior staff members demonstrating proper nursing techniques as required in home-care settings.
- Demonstrated strong decision-making skills whilst dealing with critical situations at homes of patients.
- Educated family members about various aspects related to disease management aiding in better homecare support.
- Observed changes in patient's health status regularly; reported abnormalities promptly leading timely intervention.
Education
SCPHN Masters Level - Community Public Health
Liverpool John Moores University
Liverpool 09.2019 - 06.2020
Mentorship in Healthcare Advanced Post-Graduate - Nursing
Liverpool John Moores University
Liverpool 04.2013 - 04.2014
NURSING (CHILD) BSc (HONS) - Pediatric Nursing
Edge Hill University
Ormskirk 09.2009 - 09.2012
Access to Healthcare - Nursing
Liverpool Community College
Liverpool 04.2007 - 04.2009
Skills
- Case management
- Client assessment
- Record keeping
- Inter-Agency collaboration
- Legal compliance understanding
- Interview techniques
- Multi-Disciplinary team coordination
- Patient advocacy
- Evidence-Based practices
- Therapeutic intervention techniques
- Conflict resolution
- Time management
- Client focused
- Relationship building
- Decision making
- Cultural sensitivity
- Case assessments
- Treatment planning
- Social work
- Risk assessment
- Record-Keeping
- Child protection laws
- Counselling techniques
- Safeguarding procedures
- Advocacy skills
- Care planning
- Disability support
- Communication skills
- Legislation knowledge
- Report writing
- Data protection
- Stress management techniques
- Client-Centred approach
- Professional ethics
- Outreach working
- Service coordination
- Active listening
- Multi-Agency working
- Confidentiality
- Treatment Plan development
- Interpersonal skills
- Patient assessment
- Clinical judgement
- Medication administration
- Infection control
- Emergency response
- Palliative care expertise
- Medical chart management
- Advanced life support
- Multi-Disciplinary team leadership
- Sensitive to cultural differences
- Proactive decision-making
- Workload prioritisation
- Resilience under pressure
- Time management in emergencies
- Care plan management
- Staff training
- Performance Management
- Patient care management
- Duty delegation
- Catheterisation
- Palliative care
- Health education
- Safeguarding awareness
- CPR certification
- Respiratory management
- Pain management
- Nutritional guidance
- End-Of-Life care
- Team coordination
- Child protection
- Staff supervision
- Teamwork
- Care coordination
- Complex needs understanding
- Advanced communication
- Empathy and understanding
- Tolerance and patience
- Person-Centred approach
- Reflective practice
- Adaptability in care
- Knowledge of legislation
- Support plan development
- Family liaison
- People management
- Vital signs monitoring
- Clinical documentation
- Nursing staff leadership
- Health assessments
- Service plan development
- Medical terminology proficiency
- Data entry proficiency
- Referral processes
- Personal safety protocols
References
References available upon request.
Timeline
Deputy Head of Care
Zoe's Place Baby Hospice
04.2023 - Current
SCPHN Masters Level - Community Public Health
Liverpool John Moores University
09.2019 - 06.2020
Community Complex Needs Homecare Sister
Alder Hey NHS Foundation Trust
09.2015 - 04.2023
Mentorship in Healthcare Advanced Post-Graduate - Nursing
Liverpool John Moores University
04.2013 - 04.2014
Community Complex Needs Homecare Nurse
Alder Hey NHS Foundation Trust
09.2012 - 09.2015
NURSING (CHILD) BSc (HONS) - Pediatric Nursing
Edge Hill University
09.2009 - 09.2012
Access to Healthcare - Nursing
Liverpool Community College
04.2007 - 04.2009
Similar Profiles
Amelia Jessie ValdiviaAmelia Jessie Valdivia
Senior Dance Instructor at Miss Zoe's School of DanceSenior Dance Instructor at Miss Zoe's School of Dance
Madison GarciaMadison Garcia
Customer Service Representative at Zoe's Pet InsuranceCustomer Service Representative at Zoe's Pet Insurance
Courtney GlassCourtney Glass
General Manager at Zoe's BakeryGeneral Manager at Zoe's Bakery