Kayleigh Gopaul
Manchester
Summary
Dynamic professional with a strong foundation in scientific knowledge and analytical thinking, complemented by exceptional organisation and time management skills. Proven ability to build client relationships and negotiate effectively, driving target-driven results. Adept at multitasking and prioritisation, with resilience and adaptability in fast-paced environments. Strong verbal and written communication skills enhance coaching and mentoring capabilities, supporting career goals of leadership in a challenging role within progression through my career.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Front of House Team Member
Spirit of Manchester Distillery
2024.10 - 2025.07
- Delivered outstanding guest experiences in a high-profile distillery, ensuring excellent service and attention to detail.
- Managed and motivated teams during peak service periods, maintaining high standards of presentation and efficiency.
- Enhanced interpersonal and communication skills while engaging with a diverse clientele.
Waitress
The Wharf
2023.03 - 2024.08
- Provided silver service in fine dining setting, developing detailed knowledge of food and beverage pairings.
- Managed multiple priorities in fast-paced environment, maintaining professionalism under pressure.
- Improved customer satisfaction by providing efficient and friendly service.
- Utilised professional communication skills to resolve customer complaints.
Seasonal Waitress
The Canal House
2022.07 - 2022.12
- Balanced service duties, food preparation, and payment processing.
- Strengthened multitasking and time management skills.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Maintained excellent level of service in busy and demanding restaurant environment.
Waitress
Clayton Hotel
2022.04 - 2022.07
- Delivered professional service while adhering to health and safety standards.
- Developed team-focused approach and ability to adapt to changing demands.
Energy Sales Advisor
Scottish Power
2021.05 - 2022.02
- Consistently achieved and exceeded sales targets, demonstrating strong ability to build rapport, negotiate, and close deals - averaging 35% over sales target per month.
- Trained and supported new team members, sharing best practices and coaching them to meet performance goals.
- Developed resilient, proactive approach to working in a target-driven environment.
- Negotiated favourable contract terms with clients to secure long-term partnerships and boost revenue stream for the company.
- Engaged actively in cross-selling other related services from the company portfolio whilst interacting with clients.
Crew Member
McDonald's
2019.02 - 2020.02
- Managed high-volume service and maintained customer satisfaction under pressure.
- Developed excellent teamwork, punctuality, and time management skills.
Receptionist
Private Practice
2018.05 - 2019.12
- Handled front desk operations and client communications with professionalism and discretion.
- Strengthened organisational skills and the ability to remain composed in busy environments.
Education
BSc (Hons) - Biomedical Science
Manchester Metropolitan University
Manchester 2020.09 - 2025.06
A-Levels - Biology , Chemistry , Geography
King Edward VI College
2017.09 - 2019.03
GCSEs -
St Paul's School For Girls
Birmingham 2013.09 - 2017.06
Skills
- Scientific knowledge and analytical thinking
- Organisation and time management
- Client relationship building and negotiation
- Strong verbal and written communication
- Target-driven with proven results
- Resilience and adaptability
- Coaching and mentoring experience
- Multitasking and prioritisation
Relevant Skills & Attributes
- Scientific and Analytical: Applying evidence-based thinking to professional challenges.
- Commercial Awareness: First-hand experience achieving KPIs and driving results.
- Communication: Building trusted relationships with clients and colleagues.
- Adaptability: Thriving in fast-paced, dynamic environments.
- Organisation: Balancing academic studies with professional commitments.
References
Spirit of Manchester Distillery - Matt | General Manager - 07864830242
Timeline
Front of House Team Member
Spirit of Manchester Distillery
2024.10 - 2025.07
Waitress
The Wharf
2023.03 - 2024.08
Seasonal Waitress
The Canal House
2022.07 - 2022.12
Waitress
Clayton Hotel
2022.04 - 2022.07
Energy Sales Advisor
Scottish Power
2021.05 - 2022.02
BSc (Hons) - Biomedical Science
Manchester Metropolitan University
2020.09 - 2025.06
Crew Member
McDonald's
2019.02 - 2020.02
Receptionist
Private Practice
2018.05 - 2019.12
A-Levels - Biology , Chemistry , Geography
King Edward VI College
2017.09 - 2019.03
GCSEs -
St Paul's School For Girls
2013.09 - 2017.06