Kayleigh Gill
Forres,Moray
Summary
Dynamic professional with a solid background in customer service and hospitality. Proven ability to adapt to diverse roles while maintaining a positive attitude. Strong communication and time management skills contribute to achieving team objectives. Committed to delivering exceptional support and enhancing team performance.
Overview
1
1
year of professional experience
Work History
Hospitality Team Member
Golf View Hotel & Spa
Nairn
09.2024 - 01.2026
- Provided outstanding customer experience, consistently meeting and exceeding expectations.
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Resolved customer complaints professionally, transforming negative experiences into positive outcomes.
- Warmly greeted and seated visitors within target timeframe, enhancing guest experience.
- Ran food and drinks to tables within tight deadlines, maintaining smooth operations.
- Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
- Encouraged teamwork and open communication among staff, fostering a positive working environment.
- Maintained cleanliness and hygiene standards in dining and kitchen areas, adhering to health and safety regulations.
- Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
- Processed payments accurately, handling cash, credit card transactions, and issuing receipts.
- Took payments using card readers and POS machines.
- Adapted to various roles within the hospitality team, demonstrating flexibility and a broad skill set.
Education
Forres Academy
Forres, MRYSpringfiled Group
Skills
- Customer experience
- Client satisfaction
- Complaint resolution
- Team collaboration
- Time management
- Initiative taking
- Positive demeanor
- Patience under pressure
- Cash handling and processing
- Food and beverage management
Timeline
Hospitality Team Member
Golf View Hotel & Spa
09.2024 - 01.2026
Forres Academy
Springfiled Group