kayleigh birch
COLCHESTER,Essex
Summary
Talented manager with expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
I became a manager in under two years working at the restaurant, I joined McDonalds at 16, a crew trainer at 17 and manager at 18, I want to grow in my career and am always happy to learn and grow my knowledge to become the best I can be at every job role.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Manager
mcdonalds
Colchester, Essex
07.2021 - Current
- Conducted audits and risk assessments to achieve regulatory compliance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Created and implemented best practice policies and processes to aid operational performance.
- Analysed sales to identify top-performing products.
- Implemented health, safety and well-being programmes to drive productivity and high-quality services.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
Education
GCSEs -
The Thomas Lord Audley School
Colchester 09.2016 - 07.2021
Skills
- Coaching leadership
- Conflict resolution
- Staff education and training
- Performance management
- Complaint resolution
- Cash handling
- Customer service
- Product knowledge
- Safe food handling
- Opening and closing procedures
- Sales strategies
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Risk comes from not knowing what you are doing.
Warren Buffett
Timeline
Manager
mcdonalds
07.2021 - Current
GCSEs -
The Thomas Lord Audley School
09.2016 - 07.2021
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