Evie Shields
Glasgow
Summary
A well motivated and energetic individual who possesses good interpersonal skills and the ability to communicate effectively on all level within an organisation. Can participate effectively into teamwork and use own initiative when required. A flexible individual who enjoys the challenges of meeting deadlines and targets.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Assistant
Greggs
Glasgow
02.2024 - 02.2025
- Handled cash and card payments with accuracy.
- Operated till systems smoothly, streamlining check-out process for customers.
- Stocked shelves regularly for easy access to products by customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Provided excellent customer service to ensure repeat business.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Assisted customers with varying questions using product knowledge and service expertise.
- Collaborated efficiently with team members to maintain smooth store operations.
Customer service representative
Scotmid Co-Operative
Cumnock
07.2022 - 01.2024
- Operated till systems smoothly, streamlining check-out process for customers.
- Handled cash and card payments with accuracy.
- Stocked shelves regularly for easy access to products by customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Ensured health and safety regulations complied within work premises at all times.
- Advised customers on availability, pricing and location of products.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Waiting staff member
Harelaw Farm Weddings
Fenwick, Kilmarnock
08.2021 - 06.2022
- Showcased professional etiquette when interacting with guests, contributing to brand image positively.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Attended to customer's needs proactively for first-class waiting service.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Prepared tables for guests and reset tables between customers.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Greeted every guest warmly upon arrival, setting positive atmosphere from the start.
- Collaborated closely with kitchen staff for seamless food delivery process.
Education
Advanced Higher - English, Music
Robert Burns Academy
Cumnock, East AyrshireBA Hons - English and Journalism
University of Strathclyde
01.2021 - 02.2025
Skills
- A well motivated and energetic individual who possesses good interpersonal skills and the ability to communicate effectively on all level within an organisation Can participate effectively into teamwork and use own initiative when required A flexible individual who enjoys the challenges of meeting deadlines and targets
Custom
Many of my passions expand beyond my working life. I attend local gigs often and find myself quite emerged in the music scene; I am interested in photography which is something that helps my confidence levels. I am going to be the music editor of the Strathclyde Telegraph, the student-run newspaper, next academic year. My determination and commitment spread out to all areas of my life and is something that I can bring to any workplace.
References
References available upon request.
Timeline
Customer Assistant
Greggs
02.2024 - 02.2025
Customer service representative
Scotmid Co-Operative
07.2022 - 01.2024
Waiting staff member
Harelaw Farm Weddings
08.2021 - 06.2022
BA Hons - English and Journalism
University of Strathclyde
01.2021 - 02.2025
Advanced Higher - English, Music
Robert Burns Academy
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