Hi, I’m
Tyeisha Litambola Mutanda
London
Summary
PERSONAL PROFILE An ambitious and highly skilled individual with experience of corporate industry spanning over 15yrs. My latest experience has been specialised in Risk & Compliance and Independence management under Private Capital businesses. I am Highly motivated, confident, and enthusiastic. Efficient and effective, works hard to ensure all challenges are met, enjoys responsibility and works well under pressurised and difficult situations. Skilled in establishing and building relationships with internal and external clients, employing excellent communication skills, both written and oral. Creative thinker and results oriented, whilst keeping an eye on the bigger picture .
Overview
19
years of professional experience
Work history
KPMG LLPCanary Wharf, London
Operations Manager - Audit Dept, Risk & Compliance
10.2022 - Current
Job overview
- Engagement Support Hub - Risk & Compliance
- Operations Manager to the Engagement Support Hub, responsible for operations of the UK team and overall operations covering BAU, Lead for Private Capital & Enterprise and Independence compliance under the audit business
- Private Capital Enterprise Performance Group Coverage
- Over the past 4yrs I have managed the compliance process for the audit business clients process under private capital with KPMG
- I have a unique position under the Delivery Solutions Group, I lead the process review for compliance and independence for all our new audit clients under the private capital performance group (this group covers KPMG's office based in London & the Southeast)
- Whilst I still deliver BAU support for the Engagement Support Hub, a specialist team I coached from the inception to carry out administrative activities/tasks for the client facing teams within audit, my specialist skills and performance is also closely aligned with KPMG's independence process for new/target clients.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Coordinated compliance inspections and conducted internal audits to review potential issues.
- Explained technical regulations to non-technical customers in clear and concise manner.
- Assessed company SOPs and implemented processes for standardised reviews and updates.
Kpmg LLP
Assistant Manager - Compliance, Quality & Operatio
10.2021 - 10.2022
Job overview
- Engagement Support Hub - Risk & Compliance
- Managing support provision to an assigned portfolio of audit departments
- Supporting the audit team by drawing on an understanding of the audit entity portfolio and enabling knowledge and data transfer to the central support team, as well as acting as liaison when delivery issues arise
- Developing strong, trusting and credible working relationships with senior audit staff on engagements, Department and Performance Group Leadership, and other key business stakeholders where applicable
- Running continuous improvement projects or central functions (e.g
- Wellbeing, coaching, mentoring, quality control, etc) and providing support to the Engagement Support Manager with the day-to-day operations of the ESH
- Co-ordinating and supervising offshore ‘Hub' staff
- This will include reviewing their work outputs to ensure appropriate level of quality and providing coaching and mentoring support
- Adapted risk frameworks to meet changes in appetite, culture and governance.
- Developed policies and systems to ensure business successfully achieved objectives.
- Drafted monthly and quarterly compliance reports to inform upper management.
KPMG LLP
Client Administrator
03.2019 - 10.2021
Job overview
- Accountable to the NM London Audit Team
- Finance/Engagement Management
- Monitor actual time against budgets and challenge when budgets are exceeded
- Take responsibility for producing a billing schedule for the client as well as producing all related fee notes, inter-office notes and fee allocations
- Producing letters and reports
- Updating the client contact database
- Doing Anti Money Laundering/conflict checks
- Also responsible for assisting in developing, implementing, maintaining and enhancing the anti-money laundering policies, procedures, and controls of the organization
- Responsibility for WIP, billing, lock up etc
- Produce bi-monthly financial analysis to present to engagement team
- Opening and managing codes across various engagements
- Client Acceptance - monitoring validity dates and doing yearly continuances
- Onboarding new clients and ensuring client ID checks are completed
- Ensuring Risk Groups are up to date and in line with teams requirements / audit sign offs
- Engagement Acceptances - ensure all continuances are processed prior to yearly Engagement Letter sign off
- Providing support for ad-hoc SAP tasks, urgent service requests and reporting
- Assisting teams in preparing budgets
- Line up engagement letter drafts as and when required for review by the engagement team Independence and Compliance (including Sentinel)
- Carry out initial screening of sentinel submissions for EU PIE clients
- Track completion of any staff screening procedures
- Track independence confirmations from team members
- Manage the SAP and Sentinel tree structures to ensure they remain up-to-date and compliant with KPMG risk management procedures
- Maintain administrative SAP updates for accurate financial reporting;
- Maintain complete and accurate documentation related to pre-approval and independence
KPMG LLP
Finance Administrator
10.2014 - 06.2018
Job overview
- Accountable to IM&G Finance Lead and Senior Manager in Banking
- Engagement Set Up in SAP
- Review of CPT prior to code release, challenging managers when required on resources, costs, overall EP%
- Review of the opportunity in SAP, ensuring all data completed is correctly and proficient/coherent with Risk and Engagement management approvals
- Review & checking of Service Line/Type selected for the engagement
- Checking of accuracy on CPT on provisions and all other transactions
- WIP Management
- Responsible for financial WIP monitoring of Banking clients under IM&G
- In particular;
Barclaycard
Barclays Bank
Friends Life
HSBC
Job overview
- Legal & General
- MetLife
- UBS
- Client
- Preparing of budgets and costs analysis in accordance with procurement set with the client
- Setting up tracking model for budget against costs analysis and preparing forecasts for the client
- Setting of billing schedule and liaising with client to ensure payment of invoices
- WIP analysis and monitoring of engagement to ensure profitability and recovery budgets set at the start of delivery is achieved
- Liaising with procurement team with client to ensure payment of invoices and resolve any issues concerning clearing of invoices
- Review of deliverables to be delivered and assist where required
- Internal
- Regular meetings with engagement managers for update on WIP management and review and implement at changes identified
- Meeting with the finance manager to ensure lock up is controlled and targets are met
- Reporting any impact to netsales due to hits and provision changes
- Reporting on pipeline to the leadership on clients assigned
- COO Support
- Assisting the COO team with the following duties;
- Weekly monitoring of suspense and pipeline reporting
- Following up with HR on firm leavers and missing timesheets
- Reporting to the Risk Leadership team of unresolved issues affecting new hours in suspense
- Managing all hours posted to departmental suspense code and liaising with staff members, manager and other functions in getting the hours moved from suspense once the codes/engagements are released
- Liaising with our contractors for weekly analysis of variance with actuals and budgeted hours
- Weekly sourcing of pipeline reporting - focusing on WINS and engagement with senior management resources
- Weekly profitability and Netsales reporting - assisting with analysis on status of engagements against original budget
- Reviewing our internal processes on a billing and escalation of profitably reporting.
KPMG LLP
Client Administrator
02.2011 - 09.2014
Job overview
- Administration Management
- Setting up of Opportunities in SAP with management team
- Personal assistant to the management group in all matters related to the client
- In charge of creating, updating the Risk engagement folder on paper as well as in SAP
- Ensure all Risk requirements are being adhered to for the duration of the engagement
- Organise team meetings and maintain action points
- Set up action tracking system and monitor and present progress to partner / manager group
- Act as Client administrator and first point of contact for all Worksite users
- Arranging, attending and assisting in the preparation of the UK Client Service Team and Global Client Service Team meetings, preparing agendas, taking minutes and distributing meeting notes
- Input into client management systems (including, Worksite, SAP, Digital and CRM)
- Maintenance of client management systems
- Finance Management
- Clients Include
HSBC
•RBS
Job overview
- Barclays
- Working with stakeholders to ensure all work in process is in line with budget set at the begging of an engagement
- Providing assistance with all process of billing from raising an invoice to clearing of WIP
- Providing best practice guidance on arising challenges on the engagement, ensuring we are in line with all areas Risk management
- Providing one to one training with stakeholders/team members to help them understand our system and recognise all finance reports to increase process knowledge and any/new structure change
- Chasing debt and ensuring lock up targets are met
- Monthly Internal Reporting
- Preparing WIP reviews with stakeholder and Finance manager in order to assess impact on finale conversions
- Analysing profitability on all codes and investigating on any impact to netsales
- Reviewing processes and procedures to ensure they are still fit for purpose.
Camden Council
Business Support Officer
09.2010 - 09.2010
Job overview
- Accountable to the Business Support Manager for assisting 6 Community Commissioners within the Adult Social Care Services Team
- Arranging meetings, booking travel and providing minuting assistance at meetings
- Being first point of contact for people contacting the team/services, handling calls and responding appropriately
- To manage all office records and filing systems (electronic and manual) and ensure that record and files are maintained & kept up to date
- To be the expert user on electronic business support tools such as scanners, e-buy & e-HR and to collate information as required from such systems
Ancestry.com UK Limited
PA/Office Administrator
06.2009 - 06.2010
Job overview
- Accountable to the HR& Operations Manager and also to the entire office of 33 members of staffs
- Full diary management for VP, MD and SVP of the UK office, this also included travel and accommodation to all international Offices (USA, Australia, China, Germany Canada and France)
- Organising meetings for both telephone and video conference for the entire senior management team and all members of staffs
- Diary management for the meeting rooms for all members of staff
- Organising all major staff events such as office Christmas party, team building days, major company celebrations and staff promotions
- Liaising with the building's management with regards to all Health and Safety regulations
LPS Estates Ltd
PA/Senior Administrator
06.2006 - 04.2008
Job overview
- Accountable to the Managing Director and the Office Manager
- Full diary management, travel and accommodation arrangements
- Liaising with existing and potential clients
- Drafting correspondence and organising meetings
- Diary management of all internal and external appointments
- Prepare reports and relevant documents for general meetings
- Be warm and courteous and of good manner to all colleagues and customers visiting the office
- Prepare property checklist to ensure property is ready before tenant can move in
- Contact council and utility suppliers to inform of new tenants moving in
London Borough of Lambeth
Administrator
03.2006 - 05.2006
Job overview
- Accountable to the Director of Legal and Democratic Services
- Providing full administrative support including diary management, travel arrangements and organising meetings
- Office management for section including: post, office supplies and equipment, telephone enquiries from public, administrative support to Democratic Service Managers as required
- Meetings administration including: production of council meetings poster, booking rooms, booking visitors, witnesses, interpreters etc and servicing internal meetings
- To undertake duties as required for supporting administrative systems across the Legal and Democratic Services division
Social Enterprise London
PA/Administrator
09.2005 - 02.2006
Job overview
- Accountable to the Chief Executive and the entire office of 15 members of staffs
- Responsible for organizing Family birthdays, doctors appointments and private clinic care, restaurant bookings, childcare for children, car maintenance and home bills
- Providing full administrative support including dairy management, travel arrangement and organising meetings
- Responsible for office administrative systems including filing systems, photocopying, word processing/ typing general correspondence and reports, ordering stationery and office supplies data-entry and taking minutes
- Answer incoming telephone calls, dealing with enquiries and take messages
- Be involved with the organising and administering of events, which could include meetings, trips, seminars and conferences
Social EnterpriseLondon
Projects Administrator
11.2004 - 09.2005
Job overview
- To provide comprehensive administrative support to the Objective 2 Programme Manager
- Organise briefings, events etc to promote the social enterprise business support strategy in London
- To work with the HR & Training Manager in developing support programmes to meet the needs of social enterprises and social enterprise advisors
- To support the delivery of ESF and other training programmes for social enterprises and social enterprise advisors
Education
BPP Level 4 Project Management
Fire Warden Certificate
Barking College
Office Health & Safety Certificate
OCR Certificate in Administration Level 3
Passed 4 units
RSA Audio Transcription II Part
St Charles Catholic Sixth Form College
Pitman Shorthand Speed 50-120wpm
Skills
- Knowledge of client and engagement risk assessment, and independence rules and processes
- Strong working experience of KPMG IT systems and workflow tools, such as Microsoft Dynamics, Sentinel, SAP
- Experience of data analysis and reporting
- Excellent written and verbal communication skills; able to communicate complex matters in a clear, compelling, and persuasive manner
- Strong project management skills to enable identification of required tasks and deadlines ahead
- Self-driven and resilient; able to thrive and adapt in a high-pressure and changing environment
- Strong organisational and time management skills; able to work effectively in a fast-paced environment with conflicting priorities and deadlines
- Highly effective stakeholder management and relationship building skills; credible and confident with stakeholders at all levels, with an ability to influence and negotiate with others
- Effective team working skills; works collaboratively with a wide range of individuals towards shared goals
- Strong analytical skills and attention to detail; able to analyse and interpret complex technical information and data
- Effective problem solver; makes pragmatic and logical decisions, drawing on own and others' technical expertise to provide high quality solutions
- Computer literacy:
- Microsoft Office applications, including Excel, word, database, outlook and explorer
- Initiative: Ability to use my initiative wherever required and the ability to handle myself in unfamiliar and difficult situations
- Knowledge: Good understanding of health and safety rights within a working environment
- Communication: Excellent verbal and interpersonal communication skills and the ability to liaise with people of all ages and from Different backgrounds Good listener and sensitive to individual needs and able to respond appropriately
- Organisational and Accuracy: Excellent organisational skills and the ability to arrange tasks in order of importance My organisational methods allow me to recognise different systems and complete work with accuracy
- Adaptable and Flexible: A fast learner with experience in various working environments which demonstrates my ability to adapt to and integrate into new roles and pick up new systems and information easily and effectively
- Confident and able to supervise and direct other support and professional staff
- Fantastic at building and growing relationships at any level
- Possess an eye for detail
- Ability to adapt to changing demands and conditions
- A team player
- Strong interpersonal skills
- Ability to work discreetly with sensitive client information and issues
- Commitment to deliver a first-class quality service at all times
Interests
INTERESTS & ACTIVITIES
, It's always been a passion of mine to work with young people. I'm currently working with a charity that is mentoring young people and to help them create a better future for themselves. I also love cooking and trying out new recipes for my family and friends.
I have a keen interest in fashion (African fashion to be exact), so I'm always out and about looking out for new trends. Generally, I would describe myself as creative person, so I spend a lot of my time in museums, art fairs and foreign exhibitions.
Languages
French
Fluent
Timeline
Operations Manager - Audit Dept, Risk & Compliance
KPMG LLP
10.2022 - Current
Assistant Manager - Compliance, Quality & Operatio
Kpmg LLP
10.2021 - 10.2022
Client Administrator
KPMG LLP
03.2019 - 10.2021
Finance Administrator
KPMG LLP
10.2014 - 06.2018
Client Administrator
KPMG LLP
02.2011 - 09.2014
Business Support Officer
Camden Council
09.2010 - 09.2010
PA/Office Administrator
Ancestry.com UK Limited
06.2009 - 06.2010
PA/Senior Administrator
LPS Estates Ltd
06.2006 - 04.2008
Administrator
London Borough of Lambeth
03.2006 - 05.2006
PA/Administrator
Social Enterprise London
09.2005 - 02.2006
Projects Administrator
Social Enterprise
11.2004 - 09.2005
Barclaycard
Barclays Bank
Friends Life
HSBC
HSBC
•RBS
BPP Level 4 Project Management
Fire Warden Certificate
Barking College
Office Health & Safety Certificate
OCR Certificate in Administration Level 3
Passed 4 units
RSA Audio Transcription II Part
St Charles Catholic Sixth Form College
Pitman Shorthand Speed 50-120wpm
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