Summary
Overview
Work History
Education
Skills
Accomplishments
Travel
Timeline
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Katy Phelps

Katy Phelps

New Milton,Hampshire

Summary

I am a motivated and adaptable professional with over 3 years of experience as a support worker for individuals with autism and learning disabilities. Through this role, I have developed strong communication, organisational and empathetic skills alongside hands-on experience with administrative tasks, such as recording keeping, documentation and creating support plans. My time management skills can be demonstrated through successfully balancing my full time work schedule whilst completing my NVQ level 2 in health and social care alongside it.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Bartender

The Townhouse
Lymington, Hampshire
03.2025 - Current
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Recommended drinks to customers, increasing overall sales.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Managed stock levels efficiently, preventing shortage during peak hours.

Support worker

Dimensions
Bournemouth, England
11.2021 - 07.2024
  • Supported individuals with autism and learning disabilities, providing person-centered care tailored to their needs.
  • Completed and recorded detailed session notes, including regular updates to the person I’m supporting’s care plans.
  • Promoted physical activity through assistance with exercises improving overall health condition of the client.
  • Actively listened to client concerns thus creating a comforting environment.
  • Tracked and recorded personal mileage for work purposes.
  • Nominated as an « Inspiring Person » for dedication and contributions to the role.
  • Balanced full time work with completing NVQ Level 2 in Health and Social care.

Delivery driver

Dominos
Lymington, Hampshire
10.2020 - 10.2021
  • Prepped food each morning to comply with company standards.
  • Improved client satisfaction by delivering packages promptly and accurately.
  • Provided excellent customer service, enhancing company reputation.
  • Ensured safety by regular vehicle inspections and maintenance.

Waitress

The Beachcomber Cafe
Barton on Sea, Hampshire
01.2019 - 07.2020
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.

Education

GCSEs - Maths, English, History, Art, French

Ballard School
New Milton, Hampshire
09.2018 - 09.2019

NVQ Level 2 - Health and Social Care

NVQ Level 2 Health & Social Care
Bournemouth, England
02.2023 - 08.2024

Skills

  • Knowledge of gdpr compliance
  • Time management mastery
  • Basic Excel understanding and experience
  • Records management
  • Customer satisfaction enhancement

Accomplishments

Nominated as an "Inspiring Person" whilst working for Dimensions

Travel

I spent 5 months travelling around South East Asia, experiencing different cultures and navigating my way through various countries and experiences.

Timeline

Bartender

The Townhouse
03.2025 - Current

NVQ Level 2 - Health and Social Care

NVQ Level 2 Health & Social Care
02.2023 - 08.2024

Support worker

Dimensions
11.2021 - 07.2024

Delivery driver

Dominos
10.2020 - 10.2021

Waitress

The Beachcomber Cafe
01.2019 - 07.2020

GCSEs - Maths, English, History, Art, French

Ballard School
09.2018 - 09.2019

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Katy Phelps