Katy Phelps
New Milton,Hampshire
Summary
I am a motivated and adaptable professional with over 3 years of experience as a support worker for individuals with autism and learning disabilities. Through this role, I have developed strong communication, organisational and empathetic skills alongside hands-on experience with administrative tasks, such as recording keeping, documentation and creating support plans. My time management skills can be demonstrated through successfully balancing my full time work schedule whilst completing my NVQ level 2 in health and social care alongside it.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Bartender
The Townhouse
Lymington, Hampshire
2025.03 - Current
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Recommended drinks to customers, increasing overall sales.
- Created an inviting atmosphere through friendly interaction with customers.
- Handled cash transactions securely minimising risk of theft or fraud.
- Managed stock levels efficiently, preventing shortage during peak hours.
Support worker
Dimensions
Bournemouth, England
2021.11 - 2024.07
- Supported individuals with autism and learning disabilities, providing person-centered care tailored to their needs.
- Completed and recorded detailed session notes, including regular updates to the person I’m supporting’s care plans.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Actively listened to client concerns thus creating a comforting environment.
- Tracked and recorded personal mileage for work purposes.
- Nominated as an « Inspiring Person » for dedication and contributions to the role.
- Balanced full time work with completing NVQ Level 2 in Health and Social care.
Delivery driver
Dominos
Lymington, Hampshire
2020.10 - 2021.10
- Prepped food each morning to comply with company standards.
- Improved client satisfaction by delivering packages promptly and accurately.
- Provided excellent customer service, enhancing company reputation.
- Ensured safety by regular vehicle inspections and maintenance.
Waitress
The Beachcomber Cafe
Barton on Sea, Hampshire
2019.01 - 2020.07
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Improved customer satisfaction by providing efficient and friendly service.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
Education
GCSEs - Maths, English, History, Art, French
Ballard School
New Milton, Hampshire 2018.09 - 2019.09
NVQ Level 2 - Health and Social Care
NVQ Level 2 Health & Social Care
Bournemouth, England 2023.02 - 2024.08
Skills
- Knowledge of gdpr compliance
- Time management mastery
- Basic Excel understanding and experience
- Records management
- Customer satisfaction enhancement
Accomplishments
Nominated as an "Inspiring Person" whilst working for Dimensions
Travel
I spent 5 months travelling around South East Asia, experiencing different cultures and navigating my way through various countries and experiences.
Timeline
Bartender
The Townhouse
2025.03 - Current
NVQ Level 2 - Health and Social Care
NVQ Level 2 Health & Social Care
2023.02 - 2024.08
Support worker
Dimensions
2021.11 - 2024.07
Delivery driver
Dominos
2020.10 - 2021.10
Waitress
The Beachcomber Cafe
2019.01 - 2020.07
GCSEs - Maths, English, History, Art, French
Ballard School
2018.09 - 2019.09