Helen Stamp
Ripon ,North Yorkshire
Summary
Hardworking individual committed to patient care and natural talent for communication. Eager to learn and grow while positively impacting patient outcomes and satisfaction. Demonstrates natural gift for prioritising needs and optimising schedules.
Overview
2027
2027
years of professional experience
Work history
Care assistant
Outwood care home
Horsforth, England
- Respected privacy and dignity of each resident during provision of care services.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Provided emotional support to patients, improving their mental wellbeing.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Encouraged independence among patients whilst assisting them with tasks.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Assisted in daily living activities for enhanced patient comfort.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored client health conditions and reported immediate issues to manager.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
- Accompanied clients to important appointments.
- Fed clients with severe limitations and assisted more mobile clients with self-feeding.
- Nurtured trusted rapport with clients, family members, and healthcare professionals.
Care assistant
St Luke’s care home
Calverley, England
- Respected privacy and dignity of each resident during provision of care services.
- Delivered excellent customer service by addressing concerns of patients' families.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Provided emotional support to patients, improving their mental wellbeing.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Encouraged independence among patients whilst assisting them with tasks.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Assisted in daily living activities for enhanced patient comfort.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Submitted reports to manager regarding status of client.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Kept detailed records of care activities, condition changes and treatment responses.
- Fed clients with severe limitations and assisted more mobile clients with self-feeding.
- Assisted clients with adapting to life changes due to bodily or brain injuries.
Care coordinator
Elderflower care services
Ripon , England
2021.12 - Current
- Maintained detailed records, ensuring accurate documentation.
- Creating care plans, carrying out risk assessments.
- Auditing and ordering medication via NHS mail
- Managing day to day, organising medical appointments and referrals.
- Carrying out reviews.
- On call duties
- Carry out care on clients/ assistants with personal care/ dressing/ maintaining appearance/ assisting with meal preparation/ dietary and nutrition intake/ fluid intake. Toileting. Skin care and skin integrity.
- Monitored changes in patients' conditions, adjusting care plans as necessary.
- Collaborated with healthcare professionals for comprehensive patient treatment plans.
- Advocated on behalf of patients, protecting their rights and dignity.
- Handled emergency situations calmly, ensuring the safety of all involved.
- Handled sensitive information confidentially, respecting privacy laws and regulations.
- Prioritised tasks efficiently, managing time effectively.
- Assessed patient needs to develop individualised care plans.
- Liaised with family members by providing regular updates on patient progress.
- Communicated effectively with patients, improving understanding and satisfaction.
- Conducted risk assessments regularly, minimising potential hazards in the work setting.
- Provided emotional support for increased patient comfort.
- Coordinated care plans for improved patient outcomes.
- Ensured compliance with health and safety regulations, maintaining safe working environment.
- Responded efficiently to day-to-day changes in care and support packages.
- Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
- Adhered to health and safety requirements in all aspects of care.
- Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
- Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Built positive, productive client relationships for enhanced social support.
Care support worker
Springfield home care
York
2020.04 - 2021.12
- Maintained clean and hygienic surroundings, promoting health and safety standards.
- Assisted with daily living activities, enhancing residents' comfort and well-being.
- Worked closely with families, providing updates on loved ones' wellbeing.
- Assisted with housekeeping tasks, creating a tidy environment conducive to healing.
- Addressed dietary needs by preparing nutritionally balanced meals.
- Documented all care provided accurately, improving communication amongst team members.
- Supported mobility-impaired patients, fostering independence while ensuring safety.
- Ensured medication administration as per schedules, adhering strictly to guidelines and instructions from healthcare professionals.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Built meaningful rapport with service users with range of conditions.
- Monitored patient symptoms and progress to boost health outcomes.
- Offered palliative care to patients with serious and terminal illnesses.
- Offered support and provided care after hospital discharge
Department manager
Morrisons supermarket plc
Ripon
2012.06 - 2020.03
- Handled customer complaints for improved satisfaction rates.
- Implemented quality control measures, maintaining high standards of service.
- Organised department tasks for increased productivity.
- Delegated assignments to maximise individual strengths.
- Managed inventory levels to prevent stock shortages.
- Fostered positive work environment, enhancing team cohesion.
- Set daily priorities and communicated targets, motivating teams to achieve them.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Rotated merchandise and displays to feature new products and promotions.
- Evaluated sales trends and identified growth areas to increase profits.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Sales assistant
Morrisons supermarket plc
Guiseley, England
1994.06 - 2012.06
- Utilised excellent communication skills to provide detailed product information.
- Built strong relationships with regular customers for repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Assisted customers with product selection for optimal satisfaction.
- Trained new staff members, fostering a supportive working environment.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Updated product labelling and pricing to reflect discounts and offers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Informed customers regarding promos and warranty services to increase sales.
Skills
- Home visit experience
- Dementia care expertise
- Tactful diplomacy
- Healthcare software proficiency
- Ethical understanding
- Risk management in healthcare
- Referral process familiarity
- Coordination of multidisciplinary teams
- Understanding of equality act
- Patient confidentiality adherence
- Resilient under pressure
- Reliable dependability
- Implementation of care protocols
- Knowledge of cqc standards
- Compliance with cqc regulations
- Nursing home operations understanding
- Responsive flexibility
- Safeguarding procedures knowledge
- Adaptable to patient needs
- Knowledge of gdpr compliance
- Approachable demeanour
- Data entry and reporting
- Risk management techniques
- Multitasking efficiency
- Patient rights upholding
- Clear decision-making
- Bereavement support provision
- Emergency response readiness
- Flexible work hours availability
- Strategic coordination
- Conflict resolution in care
- Medication Administration
- Home care scheduling
- CQC compliance
- Service user rapport building
- Emotional resilience
- Medication administration audits
- CQC framework knowledge
- Patient care database
- Care plan development
- NHS referral processing
- Safeguarding vulnerable adults
- Infection control protocols
- On-call rota coverage
- Client needs analysis
- Travel time calculation
- Clinical assessment
- People Planner system proficiency
- Discharge planning
- Staff scheduling and rostering
- Compassion and understanding
- Care planning and rostering
- Record-keeping
- Care needs assessment
- Client-Centred approach
Timeline
Care coordinator
Elderflower care services
2021.12 - Current
Care support worker
Springfield home care
2020.04 - 2021.12
Department manager
Morrisons supermarket plc
2012.06 - 2020.03
Sales assistant
Morrisons supermarket plc
1994.06 - 2012.06
Care assistant
Outwood care home
Care assistant
St Luke’s care home