Summary
Overview
Work history
Education
Skills
Timeline
Generic

Katy Collingwood

Stocksbridge,Sheffield

Summary

I am currently a university student going into my third year who can offer strong customer service skills, attention to detail, and a positive attitude.

I have over 3 years experience in hospitality with a key focus on creating welcoming environments for the customers to have a pleasant experience. I take pride in enhancing guest and customer satisfaction through attentive service and being able to attend to any queries. I'm committed to maintaining high standards of cleanliness and organisation in fast-paced settings.

I am a proactive individual with problem solving abilities and effective time management. I have a strong work ethic, working well as an individual and as part of a team.

Overview

8
8
years of professional experience

Work history

Hospitality assistant

AGM Global
Sheffield, Yorkshire
10.2021 - Current
  • Handled transactions with a card machine.
  • Prepared 14 suites for customers arriving, ensuring a pleasant and welcoming environment.
  • Ensured customer satisfaction by promptly addressing all queries and concerns.
  • Delivered exceptional customer service to enhance overall guest satisfaction.
  • Coordinated well with colleagues across departments for smooth operations.
  • Maintained strict adherence to health and safety regulations whilst handling food and beverages.
  • Resolved complaints swiftly, preventing potential negative reviews.
  • Served high volumes of customers in fast-paced service environments with exceptional customer care.
  • Warmly greeted customers upon arrival to create welcoming atmosphere.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Volunteer at Memory Cafe

Victoria Community Enterprise
Sheffield, Yorkshire
03.2022 - 08.2023
  • Provided companionship to elderly residents through conversations and activities.
  • Learnt how to interact with people of different ages and with people that have dementia.
  • Created warm, welcoming environment for service users' duration of stay.
  • Adapted to changing circumstances and maintained positive attitude in challenging situations.
  • Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.

Volunteer at a school

Stocksbridge Nursery & Infants School
Sheffield, Yorkshire
01.2018 - 06.2020
  • Monitored pupil behaviour during class time, ensuring a conducive learning environment.
  • Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
  • Conducted regular reading sessions promoting literacy amongst young learners.
  • Facilitated group activities during lessons which promoted team-work amongst students.
  • Aided in the supervision of children during break times further ensuring their safety while on school premises.
  • Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
  • Provided friendly, enthusiastic support to pupils in individual and group support settings.

Education

Bachelor of Arts - Applied Social Science

Sheffield Hallam University
Sheffield
09.2022 -

Level 2 in Helping Skills - Helping Skills

Sheffield College
Sheffield
09.2021 - 01.2022

Level 3 BTEC Extended Diploma - Graphic Design

Barnsley College
Barnsley
09.2019 - 07.2021

GCSEs - Maths

Stocksbridge High School
Sheffield
09.2014 - 07.2019

GCSEs - English Language

Stocksbridge High School
Sheffield
09.2014 - 07.2019

GCSEs - English Literature

Stocksbridge High School
Sheffield
09.2014 - 07.2019

GCSEs - Combined Science Triology

Stocksbridge High School
Sheffield
09.2014 - 07.2019

GCSEs - Geography

Stocksbridge High School
Sheffield
09.2014 - 07.2019

GCSEs - Spanish

Stocksbridge High School
Sheffield
09.2014 - 07.2019

GCSEs - Product Design

Stocksbridge High School
Sheffield
09.2014 - 07.2019

GCSEs - Statistics

Stocksbridge High School
Sheffield
09.2014 - 07.2019

BCS Level 2 ECDL Certificate - IT Application Skills

Stocksbridge High School
Sheffield
09.2014 - 07.2019

Skills

  • Resilient nature
  • Teamwork
  • Customer service
  • Strong communication
  • Time management
  • Customer satisfaction focus
  • Complaint handling
  • Empathy and compassion
  • Effective listening
  • Stock management
  • Waste, cleaning and disinfection
  • Dishwasher

Timeline

Bachelor of Arts - Applied Social Science

Sheffield Hallam University
09.2022 -

Volunteer at Memory Cafe

Victoria Community Enterprise
03.2022 - 08.2023

Hospitality assistant

AGM Global
10.2021 - Current

Level 2 in Helping Skills - Helping Skills

Sheffield College
09.2021 - 01.2022

Level 3 BTEC Extended Diploma - Graphic Design

Barnsley College
09.2019 - 07.2021

Volunteer at a school

Stocksbridge Nursery & Infants School
01.2018 - 06.2020

GCSEs - Maths

Stocksbridge High School
09.2014 - 07.2019

GCSEs - English Language

Stocksbridge High School
09.2014 - 07.2019

GCSEs - English Literature

Stocksbridge High School
09.2014 - 07.2019

GCSEs - Combined Science Triology

Stocksbridge High School
09.2014 - 07.2019

GCSEs - Geography

Stocksbridge High School
09.2014 - 07.2019

GCSEs - Spanish

Stocksbridge High School
09.2014 - 07.2019

GCSEs - Product Design

Stocksbridge High School
09.2014 - 07.2019

GCSEs - Statistics

Stocksbridge High School
09.2014 - 07.2019

BCS Level 2 ECDL Certificate - IT Application Skills

Stocksbridge High School
09.2014 - 07.2019
Katy Collingwood