Katy Collingwood
Stocksbridge,Sheffield
Summary
I am currently a university student going into my third year who can offer strong customer service skills, attention to detail, and a positive attitude.
I have over 3 years experience in hospitality with a key focus on creating welcoming environments for the customers to have a pleasant experience. I take pride in enhancing guest and customer satisfaction through attentive service and being able to attend to any queries. I'm committed to maintaining high standards of cleanliness and organisation in fast-paced settings.
I am a proactive individual with problem solving abilities and effective time management. I have a strong work ethic, working well as an individual and as part of a team.
Overview
8
8
years of professional experience
Work history
Hospitality assistant
AGM Global
Sheffield, Yorkshire
2021.10 - Current
- Handled transactions with a card machine.
- Prepared 14 suites for customers arriving, ensuring a pleasant and welcoming environment.
- Ensured customer satisfaction by promptly addressing all queries and concerns.
- Delivered exceptional customer service to enhance overall guest satisfaction.
- Coordinated well with colleagues across departments for smooth operations.
- Maintained strict adherence to health and safety regulations whilst handling food and beverages.
- Resolved complaints swiftly, preventing potential negative reviews.
- Served high volumes of customers in fast-paced service environments with exceptional customer care.
- Warmly greeted customers upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Volunteer at Memory Cafe
Victoria Community Enterprise
Sheffield, Yorkshire
2022.03 - 2023.08
- Provided companionship to elderly residents through conversations and activities.
- Learnt how to interact with people of different ages and with people that have dementia.
- Created warm, welcoming environment for service users' duration of stay.
- Adapted to changing circumstances and maintained positive attitude in challenging situations.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
Volunteer at a school
Stocksbridge Nursery & Infants School
Sheffield, Yorkshire
2018.01 - 2020.06
- Monitored pupil behaviour during class time, ensuring a conducive learning environment.
- Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
- Conducted regular reading sessions promoting literacy amongst young learners.
- Facilitated group activities during lessons which promoted team-work amongst students.
- Aided in the supervision of children during break times further ensuring their safety while on school premises.
- Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
Education
Bachelor of Arts - Applied Social Science
Sheffield Hallam University
Sheffield 2022.09 -
Level 2 in Helping Skills - Helping Skills
Sheffield College
Sheffield 2021.09 - 2022.01
Level 3 BTEC Extended Diploma - Graphic Design
Barnsley College
Barnsley 2019.09 - 2021.07
GCSEs - Maths
Stocksbridge High School
Sheffield 2014.09 - 2019.07
GCSEs - English Language
Stocksbridge High School
Sheffield 2014.09 - 2019.07
GCSEs - English Literature
Stocksbridge High School
Sheffield 2014.09 - 2019.07
GCSEs - Combined Science Triology
Stocksbridge High School
Sheffield 2014.09 - 2019.07
GCSEs - Geography
Stocksbridge High School
Sheffield 2014.09 - 2019.07
GCSEs - Spanish
Stocksbridge High School
Sheffield 2014.09 - 2019.07
GCSEs - Product Design
Stocksbridge High School
Sheffield 2014.09 - 2019.07
GCSEs - Statistics
Stocksbridge High School
Sheffield 2014.09 - 2019.07
BCS Level 2 ECDL Certificate - IT Application Skills
Stocksbridge High School
Sheffield 2014.09 - 2019.07
Skills
- Resilient nature
- Teamwork
- Customer service
- Strong communication
- Time management
- Customer satisfaction focus
- Complaint handling
- Empathy and compassion
- Effective listening
- Stock management
- Waste, cleaning and disinfection
- Dishwasher
Timeline
Bachelor of Arts - Applied Social Science
Sheffield Hallam University
2022.09 -
Volunteer at Memory Cafe
Victoria Community Enterprise
2022.03 - 2023.08
Hospitality assistant
AGM Global
2021.10 - Current
Level 2 in Helping Skills - Helping Skills
Sheffield College
2021.09 - 2022.01
Level 3 BTEC Extended Diploma - Graphic Design
Barnsley College
2019.09 - 2021.07
Volunteer at a school
Stocksbridge Nursery & Infants School
2018.01 - 2020.06
GCSEs - Maths
Stocksbridge High School
2014.09 - 2019.07
GCSEs - English Language
Stocksbridge High School
2014.09 - 2019.07
GCSEs - English Literature
Stocksbridge High School
2014.09 - 2019.07
GCSEs - Combined Science Triology
Stocksbridge High School
2014.09 - 2019.07
GCSEs - Geography
Stocksbridge High School
2014.09 - 2019.07
GCSEs - Spanish
Stocksbridge High School
2014.09 - 2019.07
GCSEs - Product Design
Stocksbridge High School
2014.09 - 2019.07
GCSEs - Statistics
Stocksbridge High School
2014.09 - 2019.07
BCS Level 2 ECDL Certificate - IT Application Skills
Stocksbridge High School
2014.09 - 2019.07