Katrina James
Plymouth,Devon
Summary
Compassionate Hospital Administrator with a foundation in community and nursing healthcare assistance, as well as previous experience of working within a special needs school as a catering assistant. Skilled in patient interaction and emotional support, enhancing patient experiences through effective communication and active listening. Committed to maintaining confidentiality and safeguarding sensitive information.
Overview
12
12
years of professional experience
Work History
Hospital Administrator
University Hospitals Plymouth NHS Trust
Plymouth, Devon
10.2020 - Current
- Greets patients, guests and staff with professionalism and a warm, approachable demeanour.
- Emotional support given to patients when necessary.
- Handles incoming telephone calls, taking accurate messages and relaying to clinicians to support timely communication.
- Carries out basic day-to-day administrative tasks to support staff needs, including data entry and email enquiries from clinicians, following data protection guidelines.
- Trains new reception staff, sharing best practices and company policies to maintain service standards.
Patient Advisor/Receptionist
Beacon Medical Group
Plymouth, Devon
09.2019 - 10.2020
- Greeted patients warmly upon arrival.
- Managed calls within a phone hub, booking appointments, signposting and liaising with clinicians.
- Performed essential daily administrative tasks supporting staff requirements, using confidentiality and safeguarding patient information.
- Processed Econsults, medication, referral, district nurse, pathology queries.
- Directed clerical tasks, including copying, faxing and file management.
Resident Healthcare Assistant
Merafield View Nursing Home
Plymouth, Devon
12.2017 - 09.2019
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity, following individual care plans.
- Built strong, trusting relationships with patients, enhancing their mental well-being and overall quality of life.
- Supported patients with nutrition and hydration needs, administered oral and topical medications under nursing supervision.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
Community Healthcare Assistant
Human Support Group
Plymouth, Devon
04.2014 - 12.2017
- Supported patients with day-to-day activities including shopping, cleaning and meal preparation, promoting independence and improving quality of life.
- Maintained detailed records of patient care, treatments, including medication administering, and progress adhering to confidentiality protocols.
- Liaised with multidisciplinary teams, including management, regarding safeguarding concerns, 111 and ambulance services.
- Liaised with multidisciplinary teams, including management, regarding safeguarding concerns, 111 and ambulance services.
Education
Bachelor of Arts - Fine Art
University of Plymouth
Plymouth01-2000
Skills
- 2025 NCFE CACHE Level 2 Mental Health First Aid and Mental Health Advocacy in the Workplace
- 2023 TQUK LEVEL 2 Counselling Skills
- 2019 Pitman Training Administration Assistant Diploma
Timeline
Hospital Administrator
University Hospitals Plymouth NHS Trust
10.2020 - Current
Patient Advisor/Receptionist
Beacon Medical Group
09.2019 - 10.2020
Resident Healthcare Assistant
Merafield View Nursing Home
12.2017 - 09.2019
Community Healthcare Assistant
Human Support Group
04.2014 - 12.2017
Bachelor of Arts - Fine Art
University of Plymouth