Gemma Brazell

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Communicated necessary information regularly to students, colleagues and parents regarding student progress and student needs.
• Offered variety of stimulating learning materials and resources for use in educational activities.
• Delivered real-time academic feedback to students during both synchronous and asynchronous instructional days.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Supported student physical, mental, and social development using classroom games and activities.
• Advised and counseled students to help them develop skills and knowledge required to succeed.

• Managed [Number] employees by supervising daily tasks.
• Negotiated contracts with vendors and service providers to secure favorable terms of service.
• Implemented strategic plans to inprove performance and increase client acquisition.
• Built loyal account base and long-term business relationships with accounts.
• Hired, trained and managed staff to cultivate productive and efficient workforce.
• Developed long-term relationships with key clients, vendors and service providers.
• Resolved customer service issues with timely and professional resolutions.
• Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.

• Completed schedules, shift reports, and other business documentation.
• Placed orders for housekeeping supplies and guest toiletries.
• Adhered to safety protocols by enforcing proper equipment usage.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Managed laundry sorting, washing, drying, and ironing.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Conducted regular room inspections to verify compliance with housekeeping standards.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Scheduled, coordinated and confirmed appointments and meetings.
• Completed all tasks in compliance with company policies and procedures.
• Completed data entry and filing to keep records updated for easy retrieval.
• Trained new team members on company procedures, customer service and issue resolution.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

• Used cash registers and credit card machines to cash out customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Bussed and reset tables to keep dining room and work areas clean.
• Greeted new customers, discussed specials, and took drink orders.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Answered customers' questions, recommended items, and recorded order information.
• Processed orders and sent to kitchen employees for preparation.

Due to having a partner in the military i spent this amount of time raising my children as there was no alternative to childcare being on a military base. I feel privilege to have been able to spend this time raising my children and getting them ready for school.

• Conducted research and analysis to determine brand positioning and messaging.
• Created and managed budgets to maximize brand reach and engagement.
• Spearheaded strategic brand plans for multiple product lines to increase market share and brand awareness.
• Compiled product and customer data to generate informed profit projections.
• Managed and oversaw creative projects to drive quality, accuracy and deadline management.
• Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
• Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
• Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
• Researched and identified new opportunities for product and brand development.
• Continually maintained and improved company's reputation and positive image in markets served.
• Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.

• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Drove sales by developing multi-million dollar contract sales.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Prepared sales presentations for clients showing success and credibility of products.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Organized promotional events and interacted with community to increase sales volume.

General day to day practice required of running a busy coffee shop.

Front of house cleaning and keeping the shop looking nice for customers.

Stock rotation nd stock management.

Clean down and cash up at the end of the day.