Katrina Colsell
Newquay,Cornwall
Summary
Results-driven Sales Professional with a proven record of closing diverse property transactions, from holiday apartments to high-value waterfront estates. Specialising in guiding clients through the sales process, ensuring seamless communication and support until completion. Committed to continuous growth and delivering exceptional service, seeking to contribute to a company that values integrity and market leadership.
Overview
25
25
years of professional experience
Work History
Sales Consultant / Negotiator
Jackie Stanley Estate Agents
10.2023 - Current
- Provide the highest quality of written, spoken and personally presented work.
- Promote the company brand, create and facilitate an attractive, trusted and desirable selection for discerning clients within the competitive industry.
- Assist as a first point of contact for any enquiries relating to property sales, and purchases.
- Conduct Market Appraisals for a wide range of properties, utilising industry data, available programs and genuine current market conditions to ensure accuracy.
- Facilitate all aspects of the property onboarding, vendor agency agreements, questionnaires, identification and Anti Money Laundering checks, brochure creation, photography, system uploading and updating.
- Arrange and conduct viewings in a professional and knowledgeable way.
- Fully oversee any sales negotiations and subsequent steps related to a sale and purchase, including buyer identification checks, sales memorandums, weekly contact with buyers, sellers and solicitors to ensure no further help is required, commission invoicing.
- Undertake regular personal development training to safeguard myself and the business in regards to industry expectations and recommendations.
Assistant Manager
Harbour Holidays
07.2022 - 10.2023
- To provide managerial assistance in the absence of Management or Directors at Harbour Holidays.
- Managed operations for 186 properties, ensuring efficient service delivery.
- Managed all aspects of the business, including bookings, cancellations, complaints, and property maintenance.
- Provide leadership support for 8 members of staff.
HR Co-Ordinator
Pall Corporation
03.2020 - 07.2022
- Crucial support role to HR Managers and colleagues across the Newquay and Redruth Facilities.
- Key position that assists with employee relations, performance management, recruitment, and staff training and development.
- Maintenance and management of all personnel files and troubleshooting contact for Kronos time and attendance system for both sites.
- A source of reference for any management or employee queries, covering all aspects of company policies and procedures and their interpretation.
- Coordination in collaboration with site Leadership Team on annual performance appraisals across both Cornwall sites.
- Manage and develop the sites’ wellbeing provision – osteopath, counsellors, occupational health, vaccination clinics and wellbeing clinics.
- A confidential and highly valuable member of the management team.
- Newquay and Redruth Facilities – over 1200 employees.
PA/Executive Secretary - Global Leadership Team
Pall Corporation
11.2018 - 03.2020
- Be a crucial point of contact for all senior leadership and VIP members of the corporation when visiting sites across the globe, a central point of contact for assistance and guidance.
- Support and assist site leadership team at Newquay site, including confidential and classified meetings.
- Support Corporation Vice Presidents and Senior Management levels of the business, globally located.
- Arrange all aspects of travel, accommodation, and itinerary.
- Management of site CCTV security system, all visitors to site and ensuring confidentiality agreements for visiting associates are completed and compliant.
- Coordinating site visitors on behalf of the management team.
Senior Management Business Administrator
Pall Corporation
11.2014 - 10.2018
- Assisted with major site audits, serving as communication link between auditor and backroom team.
- Facilitated customer audits, including those by FDA (Food Drug Administration) and Lloyds Quality Register.
- Supported Newquay site management team as central point of contact for administrative needs.
- Managed administrative tasks for the team.
- Coordinated travel arrangements for employees across the UK and internationally.
- Liaising with visitors and VIPs to site on behalf of management team.
- Administered meeting groups across site, including minute-taking and distribution of notes.
- Management of company vehicles, employee licences and any hire car requirements.
- Management of all security issued site entry pass cards, and CCTV surveillance.
Global Medical Value Stream Controller
Pall Corporation
12.2000 - 01.2014
- Managed all aspects of supply chain, production planning, employee levels, and on-time deliveries for seven manufacturing areas across site.
- These being IV, IV2, NIVP, THEA, POWERTRAIN, ELD, Guardian.
- Achieved an approximate profit of over $8.2 million per year during the role.
- Monitored daily customer demand fluctuations and addressed supply chain and staffing issues.
- Facilitated daily production meetings to coordinate workflow and address operational challenges.
- Position relied heavily on excellent communication and planning skills, staying calm and focused under immense pressure to maintain goals and targets set by the organisation.
- Collaborated with Quality Control Departments to ensure compliance with company standard operating procedures in product manufacturing.
- Many products also incorporated mandatory sterilisation processes at an offsite location.
- Newquay site
Education
Diploma in Body Language - Personal Development
Centre of Excellence Online
09-2017
Level 3 BTEC National Diploma - Information Technology Applications
Cornwall College
09-1994
CIPD LEVEL 3 - Certificate in Human Resource Practice
Cornwall College
05-2020
NCFE Counselling Skills Certificate -
Cornwall College
04-2018
Diploma of Higher Education - Diploma in Post-natal Depression
Centre of Excellence
Online01-2017
2 Day Course - Mental Health First Aid
Mental Health First Aid England
Onsite01-2017
NCFE - Mental Health Awareness
Cornwall College
Camborne01-2017
2 Day Course - ASIST (Applied Suicide Intervention Skill Training)
Mental Health First Aid England
Onsite01-2017
Skills
- Market analysis
- Sales negotiation
- Property onboarding
- Data management
- Client engagement
- Brand promotion
- Action planning
- Communication
- Customer Service
- Product knowledge
- Sales and marketing
Personal Attributes
- Excellent communicator
- Methodical
- Procedure/process and goal-driven
- Professional
- Naturally motivating and approachable
- Positive drive and outlook
- Competitive
- Strong common sense and ability to prioritise
- Highly values professional integrity and scope for further responsibility
Timeline
Sales Consultant / Negotiator
Jackie Stanley Estate Agents
10.2023 - Current
Assistant Manager
Harbour Holidays
07.2022 - 10.2023
HR Co-Ordinator
Pall Corporation
03.2020 - 07.2022
PA/Executive Secretary - Global Leadership Team
Pall Corporation
11.2018 - 03.2020
Senior Management Business Administrator
Pall Corporation
11.2014 - 10.2018
Global Medical Value Stream Controller
Pall Corporation
12.2000 - 01.2014
Diploma in Body Language - Personal Development
Centre of Excellence Online
Level 3 BTEC National Diploma - Information Technology Applications
Cornwall College
CIPD LEVEL 3 - Certificate in Human Resource Practice
Cornwall College
NCFE Counselling Skills Certificate -
Cornwall College
Diploma of Higher Education - Diploma in Post-natal Depression
Centre of Excellence
2 Day Course - Mental Health First Aid
Mental Health First Aid England
NCFE - Mental Health Awareness
Cornwall College
2 Day Course - ASIST (Applied Suicide Intervention Skill Training)
Mental Health First Aid England