Katie Watt
Burwell ,Cambridgeshire
Summary
Highly skilled professional with expertise in proactive communication, stress tolerance capacity, and implementation of operational procedures. Demonstrates exceptional organisational aptitude and multitasking mastery, ensuring efficient logistics control and database management. Adept at building strong relationships and excelling in customer relationship management, with a career goal to leverage these skills in a dynamic and challenging environment.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight and customer service improvements.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Operations coordinator
Okopod Ltd
Bottisham, Cambridgeshire
03.2025 - 01.2026
- Coordinated projects for successful completion within set timelines.
- Implemented new systems for improved workflow and productivity.
- Streamlined internal communication channels for better information flow across teams.
- Oversaw inventory management, reducing discrepancies and wastage.
- Liaised with external vendors for procurement of necessary supplies.
- Handled administrative tasks efficiently to support day-to-day operations.
- Handled customer queries promptly, enhancing customer satisfaction levels.
Sales administrator
Freed Fencing
Lode, Cambridgeshire
01.2022 - 12.2024
- Devised efficient filing system, ensuring easy access to critical documents.
- Generated regular reports for insightful business decisions.
- Coordinated with the sales team, enhancing overall productivity.
- Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
- Updated company's CRM regularly, enabling accurate tracking of leads and customers.
- Scheduled appointments for potential clients increasing opportunities for new business development.
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Managed client database to ensure accurate record-keeping.
- Delivered outstanding administrative support for smooth sales operations.
- Responded to inbound customer email, telephone and social media enquiries promptly.
- Provided high-quality support across administrative tasks of end-to-end sales.
Live-Out nanny
Juliet du Plessis
Bottisham, Cambridgeshire
08.2019 - 09.2021
- Transported children to school, playgroups, and other activities when required.
- Encouraged good manners through modelling respectful interactions.
- Maintained good communication with parents regarding child's progress or concerns.
- Offered emotional support during difficult moments, promoting positive behaviour.
- Organised stimulating arts and crafts activities fostering creativity.
- Coordinated fun days out for entertainment and learning opportunities.
- Administered first-aid in case of minor injuries ensuring quick recovery.
- Worked closely with parents on discipline strategies consistent with home values.
- Maintained records of children's daily activities, meals and medications administered.
Education
NVQ Level 2 - Health and social studies
Cambridge Regional College
Cambridge, England 09.2006 - 08.2008
Skills
- Proactive communication
- Stress tolerance capacity
- Implementation of operational procedures
- Logistics control
- Relationship building aptitude
- Organisational aptitude
- Communication and liaising
- Multitasking mastery
- Database management
- Computer literate
- Customer relationship management
Timeline
Operations coordinator
Okopod Ltd
03.2025 - 01.2026
Sales administrator
Freed Fencing
01.2022 - 12.2024
Live-Out nanny
Juliet du Plessis
08.2019 - 09.2021
NVQ Level 2 - Health and social studies
Cambridge Regional College
09.2006 - 08.2008