Eryn Maskell
Dunstable,Bedfordshire
Summary
Operations and project coordination professional with four years experience supporting the day-to-day running of a project-based business. Experienced in coordinating multiple projects, maintaining accurate documentation, supporting senior managers and building strong relationships with customers and colleagues. Skilled at managing competing priorities, improving processes and ensuring work is delivered accurately and on time, with additional experience in bookkeeping, financial administration and Sage 50 Accounts.
Overview
1
1
Certification
8
8
years of professional experience
Work history
Operations Coordinator
European Astrotech Ltd
Aylesbury, Buckinghamshire
2022.09 - Current
- Coordinate multiple customer projects simultaneously, ensuring deadlines, milestones and deliverables are met while acting as a key point of contact for customers throughout the project lifecycle.
- Work closely with the Operations and Project Manager and the Operations Director, providing operational support, coordinating priorities and managing administrative tasks to help keep projects and business operations running smoothly.
- Coordinate meetings, travel and company events, managing logistics, schedules and documentation for both internal teams and external stakeholders.
- Prepare customer proposals, quotations and contracts, ensuring documentation is accurate and completed within deadlines.
- Maintain organised project documentation and records, ensuring information is accurate, up to date and easily accessible for colleagues.
- Manage procurement activities, including supplier liaison, purchase orders, invoice processing and credit control.
- Monitor project budgets, track expenditure against forecasts and produce monthly budget reports for project managers.
- Maintain bookkeeping records using Sage 50 Accounts and support VAT returns, reconciliations and other finance processes.
- Support recruitment by coordinating interviews, preparing offer letters, completing right-to-work checks and issuing employment contracts.
- Identify and implement process improvements to increase efficiency and reduce the risk of errors across operational and finance activities.
Team Leader
The Abbeyfield Society - Residential Care Home
Amersham, Buckinghamshire
2021.09 - 2022.09
- In this role I supervised and supported care staff to ensure high standards of care delivery, whilst also providing hands-on personal care and support to residents.
- Managed medication administration and maintained accurate medication records.
- Adapted communication styles to support residents with differing levels of cognitive ability and understanding.
- Worked closely with GPs and healthcare professionals during clinical reviews and care planning meetings, ensuring I communicated all concerns that residents and family members had raised to me.
- Communicated medical information and care decisions between residents, families, GPs and nursing staff.
- Updated and maintained resident care plans, ensuring information remained accurate, clear and accessible for staff and healthcare professionals.
Care Assistant
Avondale Care Home
Aylesbury, Buckinghamshire
2020.03 - 2021.09
- In this role I provided personal care and support to residents with a range of physical and cognitive care needs.
- Supported residents living with a range of dementia stages, adapting communication approaches to individual needs.
- Worked closely with residents, families and nursing staff to ensure care information was understood and acted upon appropriately.
- Advocated for residents who were unable to communicate their own needs effectively.
- Developed an understanding of clinical terminology and healthcare communication through close working with nursing teams.
- Recorded care information accurately to support continuity of care.
Health Care Assistant
St Andrew's Healthcare
Northampton, Northamptonshire
2019.10 - 2020.03
- In this role I promoted safe, happy and relaxed environments, encouraging service users to feel comfortable.
- Observed and documented service user behaviour and reported any changes to medical staff.
- Managed and reduced instances of violent and aggressive behaviour in service users through effective communication techniques.
- Delivered one-to-one support, tailoring approaches to meet the unique needs of each client.
- Developed positive relationships with service users and advocated on their behalf.
- In this role I gained a good understanding of how language, tone and communication methods can influence patient wellbeing and engagement.
Care Assistant
Home Instead Senior Care
Aylesbury, Buckinghamshire
2018.03 - 2019.09
- In this role I was responsible for providing personal care and day-to-day support to individuals living independently in their own homes.
- Supported individuals living with a range of health conditions, both physical and cognitive, while adapting care and communication approaches to individual needs.
- Assisted clients with the activities of daily living including personal care, meal preparation, medication support and companionship visits.
- Built trusting relationships with service users and their families through clear and compassionate communication.
- Maintained accurate care records and communicated changes in condition to relevant professionals and family members.
- Supported service users to remain involved in decisions about their care wherever possible.
Education
A-Levels -
Waddesdon
AylesburyGCSEs -
Aylesbury Vale Academy
AylesburySkills
- Project management
- Financial administration
- Budget tracking
- Procurement management
- Contract review
- Sage 50 Accounts
- Operational support
- Customer relationship management
- Care coordination
- Team leadership
- Communication adaptation
- Proactive communication
- Advocacy skills
- Computer literate
Certification
- Sage 50 Accounts Professional certified
- First Aid at Work certified
Education
other,other
Timeline
Operations Coordinator
European Astrotech Ltd
2022.09 - Current
Team Leader
The Abbeyfield Society - Residential Care Home
2021.09 - 2022.09
Care Assistant
Avondale Care Home
2020.03 - 2021.09
Health Care Assistant
St Andrew's Healthcare
2019.10 - 2020.03
Care Assistant
Home Instead Senior Care
2018.03 - 2019.09
GCSEs -
Aylesbury Vale Academy
A-Levels -
Waddesdon