David Hamilton
Seaford,East Sussex
Summary
Dynamic and results-driven professional with a robust skill set in sales goal attainment, account management, and business development. Demonstrates exceptional proficiency in hiring and training management, new account development, and sales training. Adept at relationship management, multitasking mastery, and implementing operational procedures to enhance organisational efficiency. Possesses strong communication skills for liaising effectively across teams while maintaining familiarity with quality standards. Exhibits decision-making competence alongside procurement knowledge and time management proficiency. Committed to proactive communication and organisational aptitude to drive management efficiency and relationship building. Career goals include leveraging logistics control expertise to optimise project scheduling processes while ensuring adherence to safety protocols such as First Aid.
Overview
17
17
years of professional experience
Work history
Operations coordinator
city sprint couriers
Brighton, East Sussex
2025.12 - 2026.02
- Liaised with external vendors for procurement of necessary supplies
- Organised critical blood sample movements to various parts of the UK
- Handled customer queries promptly, enhancing customer satisfaction levels.
- Managed resources with efficient allocation, scheduling and task delegation.
- Collaborated with various departments to ensure smooth operations.
- Delivered multiple projects on time by effective planning and coordination.
- Ensured compliance with all company standards and procedures.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Assistant manager of sales
Tapi Carpets
Haywards Heath, West Sussex
2025.10 - 2025.11
- Cultivated a positive work environment, increasing overall team morale
- Oversaw inventory management, ensuring optimal stock levels
- Monitored market trends to ensure competitive pricing of products and services.
- Dealt effectively with customer queries, leading to improved satisfaction rates.
- Expedited sales processes by efficiently handling customer inquiries and complaints.
- Facilitated seamless communication between the sales team and other departments, fostering synergy across the organisation.
- Analysed competitor activity to inform strategic decision-making processes.
- Negotiated contracts effectively securing profitable deals for the company.
- Handled sensitive customer issues professionally, maintaining trust and loyalty among clientele.
- Executed successful sales pitches contributing to increased conversion rates.
- Optimized sales methods to best engage, acquire and retain customers.
- Customized promotional strategies to meet needs of different clients, products and services.
Sales assistant
Flooring Superstore
Brighton, East Sussex
2025.07 - 2025.10
- Offered personalised shopping advice to enhance customer experiences.
- Collaborated effectively with team members to meet sales targets.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Built strong relationships with regular customers for repeat business.
- Improved customer service by efficiently handling queries and complaints.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Delivered exceptional after-sales service, encouraging repeat business.
- Assisted customers with product selection for optimal satisfaction.
- Utilised excellent communication skills to provide detailed product information.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Monitored trends in consumer behaviour with keen attention to detail.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Built lasting relationships with clients through customer service interactions.
Cluster Manager
HSS Hire
Brighton, East Sussex
2020.08 - 2024.12
- Manage three outlets for HSS based inside builders merchants looking after all things from building revenue to health and safety
- Led by example to promote a positive work culture, encouraging teamwork, professionalism, and commitment to excellence among staff.
- Monitored financial performance of each location, identifying areas for improvement and implementing corrective actions.
- Led recruitment and training initiatives for staff across all stores, enhancing customer service and employee satisfaction.
Branch Sales Manager
HSS Hire
Crawley, West Sussex
2017.09 - 2020.07
- Maximised branch revenue by optimising operations.
- Conducted regular training sessions for sales team to improve product knowledge and sales techniques.
- Delivered exceptional customer service, resolving complaints and enquiries, to maintain customer satisfaction and loyalty.
- Managed daily operations, including staff scheduling, budget control, and inventory management, to optimise branch performance.
Project Manager
HSS Hire
South of England
2016.04 - 2017.08
- Managed client expectations with professional, considered approach to projects.
- Built collaborative working relationships with project teams.
- Directed the resolution of project issues and conflicts, ensuring minimal impact on project progress and outcomes.
- Negotiated contracts with suppliers and service providers, securing favourable terms and quality resources for projects.
- Developed internal and external business contacts to facilitate work and enhance results.
Depot Manager
HSS Hire
Brighton, East Sussex
2009.01 - 2016.04
- Handled all depot issues, delivery concerns and external complaints appropriately, calmly and effectively.
- Prepared and managed the depot budget, achieving cost reductions without compromising on service quality.
- Fostered a culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
- Ensured staff followed company regulations, safety guidelines and wore PPE by closely monitoring employee operations.
- Kept units safe, clean and tidy by instructing staff to complete regular warehouse organisation tasks.
- Managed depot planning, organising and maintaining product stock levels to meet supply demand.
- Helped unload deliveries into depots, as well as reviewing delivery notes, ensuring stock matched orders.
Education
GCSEs - English Language
Seaford Head School
Seaford, ESXGCSEs - English literature
Seaford Head School
Seaford, ESXGCSEs - physics
Seaford Head School
Seaford, ESXGCSEs - maths
Seaford Head School
Seaford, ESXGCSEs - geography
Seaford Head School
Seaford, ESXGCSEs - physical education
Seaford Head School
Seaford, ESXGCSEs - technical drawing
Seaford Head School
Seaford, ESXSkills
- Account management
- Business development
- Hiring and training management
- New account development
- Sales training
- Relationship Management
- Implementation of operational procedures
- Communication and liaising
- Decision-Making competence
- Time management proficiency
- Proactive communication
- Logistics control
Education
other,other,other,other,other,other,other
Hobbies and interests
- Golf
- Cycling
- Football
- Reading
- Family time
Timeline
Operations coordinator
city sprint couriers
2025.12 - 2026.02
Assistant manager of sales
Tapi Carpets
2025.10 - 2025.11
Sales assistant
Flooring Superstore
2025.07 - 2025.10
Cluster Manager
HSS Hire
2020.08 - 2024.12
Branch Sales Manager
HSS Hire
2017.09 - 2020.07
Project Manager
HSS Hire
2016.04 - 2017.08
Depot Manager
HSS Hire
2009.01 - 2016.04
GCSEs - English literature
Seaford Head School
GCSEs - physics
Seaford Head School
GCSEs - maths
Seaford Head School
GCSEs - geography
Seaford Head School
GCSEs - physical education
Seaford Head School
GCSEs - technical drawing
Seaford Head School
GCSEs - English Language
Seaford Head School