Katie Walkling
Newhaven,England
Summary
Compassionate individual with strong foundation in animal care, combining excellent problem-solving skills with keen attention to detail. Demonstrated ability in conducting thorough research and collaborating effectively when required. Committed to advancing veterinary science and contributing to animal well-being.
Overview
5
5
years of professional experience
Work history
Lettings assistant
Jacob Steele
Worthing, West Sussex
2008.10 - 2008.12
- Worked closely with landlords to keep them informed about their properties' status.
- Monitored market trends and competitor activity within the local area.
- Conducted regular property inspections to ensure standards were upheld by tenants.
- Assisted with the organisation of property viewings, ensuring potential tenants had a positive experience.
Call centre agent
Inkfish
Brighton, Brighton and Hove
2004.07 - 2008.10
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Documented all phone interactions for record keeping and quality control purposes.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Increased client trust by providing accurate product information.
- Performed data entry tasks to keep records up-to-date and organised.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Managed high volume of inbound calls, ensuring swift response times.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Beautician
Self-employed
Brighton, Brighton and Hove
2003.09 - 2004.02
- Demonstrated high-quality waxing techniques; provided painless hair removal solutions.
- Revitalised clients' skin with specialised facial treatments.
- Advised customers on home care routines for sustained results post-treatments.
- Conducted skin assessments for recommending suitable treatments.
- Applied professional make-up for special occasions, enhancing clients' natural beauty.
- Managed appointments efficiently whilst maintaining high level of customer service standards.
- Provided manicures and pedicure services, improved overall aesthetic appeal of clients' hands and feet.
- Delivered exceptional client service by providing personalised beauty consultations.
- Used safe work practices to prevent accidents or injuries in the salon.
Education
Diploma of Higher Education - Veterinary Science
East Sussex College
Hastings, East Sussex 2023.10 -
Hair Extension Training
Oakley Academy
2017.07 - 2017.07
Key Skill Level 1 - Communication
Chichester College
Chichester 2002.09 - 2003.07
Key Skills Level 2 - Communication
Chichester College
Chichester 2002.09 - 2003.07
Key Skills Level 1 - Information Technology
Chichester College
Chichester 2002.09 - 2003.07
NVQ Level 2 - Beauty Therapy
Chichester College
Chichester 2002.09 - 2003.07
Skills
- Professionalism under pressure
- Veterinary medical knowledge
- Innovative thinking
- Organised task prioritisation
- Sterilising instruments
- Animal behaviour understanding
- Animal Care
Affiliations
- Veterinary Science
- Animal Care
- Animal Behaviour
- Outdoors
- Reading
Timeline
Diploma of Higher Education - Veterinary Science
East Sussex College
2023.10 -
Hair Extension Training
Oakley Academy
2017.07 - 2017.07
Lettings assistant
Jacob Steele
2008.10 - 2008.12
Call centre agent
Inkfish
2004.07 - 2008.10
Beautician
Self-employed
2003.09 - 2004.02
Key Skill Level 1 - Communication
Chichester College
2002.09 - 2003.07
Key Skills Level 2 - Communication
Chichester College
2002.09 - 2003.07
Key Skills Level 1 - Information Technology
Chichester College
2002.09 - 2003.07
NVQ Level 2 - Beauty Therapy
Chichester College
2002.09 - 2003.07