HELEN DENISE JONES
Hemel Hempstead,Hertfordshire
Summary
Experienced in Microsoft Word, Excel, and customer service. Proven ability to teach and instruct effectively, demonstrating strong problem-solving skills and empathy. Adept at client liaison and greeting, with a focus on delivering exceptional service.
Experienced Lettings Assistant known for delivering exceptional customer service and managing property portfolios.
Proficient in coordinating viewings, ensuring compliance with regulations, contributing to smooth operations and positive client relationships.
A natural aptitude for communication and organisational excellence. Proficient in managing client relationships and coordinating logistics, contributing to seamless lettings processes.
Overview
37
37
years of professional experience
5
5
years of post-secondary education
Work history
Lettings Assistant
Savills Estate Agents
Rickmansworth, United Kingdom
2023.03 - 2025.01
- Registration of new applications from Rightmove, Zoopla, on the market etc using Reapit
- Making and receiving calls from Applicants
- Sending and replying to emails
- Conducting viewings
Customer Service
BIFFA Waste Management Company
Aylesbury, United Kingdom
2023.07 - 2023.10
- Receiving calls from British Gas Engineers
- Organising collection of waste
- Clerical duties
Front of House/Customer Service/Reception
Missenden Abbey
Great Missenden, United Kingdom
2023.04 - 2023.07
- Welcoming guests and showing them to their rooms
- Taking reservations
- Checking guests in and out/taking payments
- Dealing with complaints/issues
Customer Service (Seasonal)
Waitrose Ltd.
Berkhamsted, United Kingdom
2022.11 - 2023.02
- Supervisory Roles
- Auditing
- Assisting clients
- Cashing up
Small Bed and Breakfast Owner
Cortijo Vergara
Baza, Spain
2016.05 - 2022.05
- Welcoming guests and showing them to their rooms
- Taking reservations
- Checking guests out/taking payments
- Dealing with complaints/issues
- Cooking
- Organised themed food evenings
Small Business Owner
Think Bike! Motorcycle training
Coulsdon, Croydon
2001.05 - 2015.11
- Instructor
- Organising bookings through Driving Standards Agency
- Receptionist
Accounts Clerk
BDO Stoy Hayward
Epsom
1988.05 - 2001.05
- Management of clients' accounts
- Foreign currency/exchange transfers
- Preparation for end of month
- Rectifying account errors to eliminate discrepancies
Education
High School - MATHS, ENGLISH, HOME ECONOMICS, CHEMISTRY, HISTORY, COMMERCE, PITMAN'S TYPING
GREENSHAW HIGH SCHOOL
Sutton, Surrey 1978.09 - 1983.09
Skills
- Microsoft Word
- Excel
- Teaching
- Instructing
- Greeting
- Customer Service
- Problem Solving
- Empathy
- Client liaison
Custom
British Citizen
Affiliations
- Instigator of community WhatsApp group and taking local residents to medical appointments, cooking for friends and family and keeping active with long walks swimming and occasional visits to the gym.
Timeline
Customer Service
BIFFA Waste Management Company
2023.07 - 2023.10
Front of House/Customer Service/Reception
Missenden Abbey
2023.04 - 2023.07
Lettings Assistant
Savills Estate Agents
2023.03 - 2025.01
Customer Service (Seasonal)
Waitrose Ltd.
2022.11 - 2023.02
Small Bed and Breakfast Owner
Cortijo Vergara
2016.05 - 2022.05
Small Business Owner
Think Bike! Motorcycle training
2001.05 - 2015.11
Accounts Clerk
BDO Stoy Hayward
1988.05 - 2001.05
High School - MATHS, ENGLISH, HOME ECONOMICS, CHEMISTRY, HISTORY, COMMERCE, PITMAN'S TYPING
GREENSHAW HIGH SCHOOL
1978.09 - 1983.09