HELEN DENISE JONES
Hemel Hempstead,Hertfordshire
Summary
Experienced in Microsoft Word, Excel, and customer service. Proven ability to teach and instruct effectively, demonstrating strong problem-solving skills and empathy. Adept at client liaison and greeting, with a focus on delivering exceptional service.
Experienced Lettings Assistant known for delivering exceptional customer service and managing property portfolios.
Proficient in coordinating viewings, ensuring compliance with regulations, contributing to smooth operations and positive client relationships.
A natural aptitude for communication and organisational excellence. Proficient in managing client relationships and coordinating logistics, contributing to seamless lettings processes.
Overview
37
37
years of professional experience
5
5
years of post-secondary education
Work History
Lettings Assistant
Savills Estate Agents
Rickmansworth, United Kingdom
03.2023 - 01.2025
- Registration of new applications from Rightmove, Zoopla, on the market etc using Reapit
- Making and receiving calls from Applicants
- Sending and replying to emails
- Conducting viewings
Customer Service
BIFFA Waste Management Company
Aylesbury, United Kingdom
07.2023 - 10.2023
- Receiving calls from British Gas Engineers
- Organising collection of waste
- Clerical duties
Front of House/Customer Service/Reception
Missenden Abbey
Great Missenden, United Kingdom
04.2023 - 07.2023
- Welcoming guests and showing them to their rooms
- Taking reservations
- Checking guests in and out/taking payments
- Dealing with complaints/issues
Customer Service (Seasonal)
Waitrose Ltd.
Berkhamsted, United Kingdom
11.2022 - 02.2023
- Supervisory Roles
- Auditing
- Assisting clients
- Cashing up
Small Bed and Breakfast Owner
Cortijo Vergara
Baza, Spain
05.2016 - 05.2022
- Welcoming guests and showing them to their rooms
- Taking reservations
- Checking guests out/taking payments
- Dealing with complaints/issues
- Cooking
- Organised themed food evenings
Small Business Owner
Think Bike! Motorcycle training
Coulsdon, Croydon
05.2001 - 11.2015
- Instructor
- Organising bookings through Driving Standards Agency
- Receptionist
Accounts Clerk
BDO Stoy Hayward
Epsom
05.1988 - 05.2001
- Management of clients' accounts
- Foreign currency/exchange transfers
- Preparation for end of month
- Rectifying account errors to eliminate discrepancies
Education
High School - MATHS, ENGLISH, HOME ECONOMICS, CHEMISTRY, HISTORY, COMMERCE, PITMAN'S TYPING
GREENSHAW HIGH SCHOOL
Sutton, Surrey 09.1978 - 09.1983
Skills
- Microsoft Word
- Excel
- Teaching
- Instructing
- Greeting
- Customer Service
- Problem Solving
- Empathy
- Client liaison
Custom
British Citizen
Affiliations
- Instigator of community WhatsApp group and taking local residents to medical appointments, cooking for friends and family and keeping active with long walks swimming and occasional visits to the gym.
Timeline
Customer Service
BIFFA Waste Management Company
07.2023 - 10.2023
Front of House/Customer Service/Reception
Missenden Abbey
04.2023 - 07.2023
Lettings Assistant
Savills Estate Agents
03.2023 - 01.2025
Customer Service (Seasonal)
Waitrose Ltd.
11.2022 - 02.2023
Small Bed and Breakfast Owner
Cortijo Vergara
05.2016 - 05.2022
Small Business Owner
Think Bike! Motorcycle training
05.2001 - 11.2015
Accounts Clerk
BDO Stoy Hayward
05.1988 - 05.2001
High School - MATHS, ENGLISH, HOME ECONOMICS, CHEMISTRY, HISTORY, COMMERCE, PITMAN'S TYPING
GREENSHAW HIGH SCHOOL
09.1978 - 09.1983
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