Katie Smeeth Budworth

• Assisted customers with queries regarding prescriptions
• Processed repeat prescription requests for large patient base.
• Dispensed prescription medications accurately, following legal and professional protocols to maintain safety standards.
• Handled incoming calls, ensuring prompt response to enquiries.
• Maintained timely check-in services, noting patient arrivals for efficient appointment running.
• Answered telephone calls promptly and professionally, processing routine and emergency appointment bookings.

• Dispensed prescribed medications, enhancing patient wellbeing.
• Assisted customers with over-the-counter product queries for informed decisions.
• Kept up-to-date records of controlled substances meticulously following regulatory requirements.
• Maintained cleanliness and orderliness of pharmacy premises to improve the working environment.

• Retrieved claim records to verify policyholder information and coverage before processing claims.
• Processed and assessed insurance claims within established guidelines, delivering prompt and accurate resolutions.
• Conducted follow-up calls and emails to confirm bookings and provide pre-arrival information.

Customer Service Advisor | 2020 - 2021

• Handled customer enquiries via phone and email
• Provided information on prescriptions, deliveries, and pharmacy services
• Resolved complaints and escalated complex issues when required
• Maintained high standards of customer care in a regulated healthcare environment

Prescription Management | 2021 - 2021

• Liaised with pharmacists and internal teams to resolve prescription-related issues
• Handled enquires from patients, hosptials and healthcare Professionals via email, and phone
• Registered and processed prescriptions on the internal system, ensuring accurate patient information and documentation.
• Verified and updated patient details when logging prescriptions to ensure correct processing.
• Pharmacy Dispenser | 2021 - 2023
• Dispensed prescription medications accurately, following legal and professional protocols to maintain safety standards.
• Processed and accurately labelled medicine to dosage requirements and warnings.
• Worked collaboratively with dispensing teams to meet team goals and support efficient operations.
• Labelled and dispensed prescriptions, complying with patient confidentially and data protection protocols.
• Ensured all prescribed products were picked and dispensed accurately.
• Handled sensitive patient information with confidentiality, respecting privacy laws and ethical standards.

• Assisted passengers with special needs, providing support for a more accessible travel experience.
• Handled passenger complaints with professionalism, offering solutions to improve their travel experience.
• Managed ticket sales, including issuing, exchanges, and refunds, enhancing passenger satisfaction.

• Scanned documentation and entered into database to maintain accurate records.
• Processed and recorded intolerance test data within internal systems, ensuring accurate entry of patient and sample information.
• Matched and verified patient records with test results to maintain accurate documentation.
• Maintained confidential handling of sensitive health information in line with data protection policies.

• Followed established HSE procedures for chemicals and PPE use.
• Kept kitchens sanitary and hygienic by cleaning floors, worktops and preparation tables.
• Completed general cleaning tasks in buildings, including dusting, sweeping, vacuuming, mopping and cleaning ceiling vents.

• Cleaned rooms to satisfaction of clients and management.
• Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
• Maintained a tidy and welcoming reception area, upholding company image and standards.
• Managed reception, handling matters including processing payments, welcoming customers and answering phones.