Katie Pearce
Burgess Hill,West Sussex
Summary
Sales professional with over twenty years of experience in the travel industry, specializing in luxury holidays. Proven track record of driving revenue growth and enhancing customer satisfaction through effective communication and teamwork. Expertise in motivating colleagues to achieve high performance and exceed sales targets.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
UK Sales Manager
Seamless Travel Marketing
, West Sussex
04.2016 - 01.2025
- Represented a large portfolio of luxury hotels within the UK.
- Delivered training throughout the UK with our trusted travel agencies and UK tour operating partners.
- Representation of our clients hotels at travel trade events, overseas familiarisation trips and contract discussion meetings.
- Delivered sales presentations, securing lucrative contracts.
- Travelled extensively meeting potential clients and establishing rapport.
- Maintained comprehensive knowledge of industry trends and competitors' activities.
- Developed new partnerships for business growth.
- Managed key accounts, enhancing client relationships.
- Analysed sales reports to identify trends and update strategies with our clients
Sales and service manager
Specialist Holiday Group (TUI UK)
Crawley, West Sussex
05.2011 - 04.2016
- Leading several large teams in a call centre environment selling package holidays (Hayes and Jarvis)
- Ensured smooth running of daily operations with proactive team management.
- Fostered healthy competition amongst team members, leading to increased motivation and productivity.
- Achieved high customer loyalty with a focus on impeccable service delivery.
- Streamlined processes within the department, enhancing efficiency and thus increasing sales
- Co ordination between other departments to ensure seamless delivery of products and services
- Boosted customer satisfaction by improving sales techniques and service standards.
- Conducted regular staff appraisals and feedback sessions, promoting a culture of continuous improvement.
- Motivated sales team leaders towards achieving targets consistently every month
- Analysed current trends and collaborated with other departments to guarantee pricing accuracy.
- Cultivated high staff morale through regular development and implementation of sales incentives.
- Sustained comprehensive understanding of products and systems within business while ensuring team remains current with training and product knowledge.
Sales Coach and Team Leader
Specialist Holiday Group (TUI UK)
Crawley, West Sussex
05.2006 - 04.2011
- Collaborated effectively with management to align operational goals within the sales department and the company's strategic vision.
- Assessed staff performance regularly, implementing targeted training where necessary.
- Provided consistent support during high-pressure sales periods, maintaining team morale.
- Utilised multimedia platforms in delivering dynamic training content.
- Encouraged continuous skill improvement by recommending relevant external courses and resources.
- Conducted individual feedback meetings to improve overall sales efficiency.
- Streamlined training processes to achieve improved sales techniques.
- Coordinated offsite training events for enhanced team building efforts.
Education
Diploma of Higher Education - Acting
Guildford School of Acting
Guildford, Surrey 09.1994 - 05.1997
Skills
- Multi-Channel sales experience
- Communication excellence
- Resilience in high-pressure situations
- Key account handling
- Decision-Making aptitude
- Sales process optimisation
- Customer Service
Affiliations
Enjoy travelling with my family and friends, a semi keen gym goer! When not working spending quality family time is the most rewarding.
Timeline
UK Sales Manager
Seamless Travel Marketing
04.2016 - 01.2025
Sales and service manager
Specialist Holiday Group (TUI UK)
05.2011 - 04.2016
Sales Coach and Team Leader
Specialist Holiday Group (TUI UK)
05.2006 - 04.2011
Diploma of Higher Education - Acting
Guildford School of Acting
09.1994 - 05.1997
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