Summary
Overview
Work History
Education
Skills
Qualifications
Timeline
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Scott Westwood

Fordham,Cambridgeshire

Summary

Highly motivated professional with a proven customer service excellence and relationship management track record. Skilled in building and maintaining strong client relationships within National / Independent & Buying Group sectors while identifying target markets. Adept at time management, communication excellence, and fostering positive outcomes through a proactive and results-driven approach. Committed to leveraging expertise to drive organisational success while cultivating long-term partnerships.


Overview

19
19
years of professional experience

Work History

UK Sales Manager

Azpects
Ipswich, Suffolk
01.2023 - 02.2025
  • Sales Strategy & planning across the team
  • Coach & mentor sales team to drive focused selling
  • Develop strong relationships with key accounts & Regional Directors to secure long term contracts
  • Develop & execute a sales strategy to maximise growth
  • Identify high value contractors, developers to drive long term contracts
  • Conduct regular account reviews to identify upselling of product range

Regional Account Manager

Azpects
Ipswich, Suffolk
01.2021 - 01.2023
  • Manage national merchant accounts & Independent merchants
  • Increased sales averaging 25% growth year on year
  • Identify & engage potential new accounts within regions
  • Plan & develop existing accounts
  • Enhance current accounts to maintain a strong Presence within the merchant
  • Managing current accounts to ensure sales volume grows
  • Supervise marketing materials inventory & re-order
  • Resolve issues & ensure the highest level of service by coordinating with centre staff & management
  • Provide product trade / training Days for merchants Customer base to enhance awareness

Branch Manager Landscaping (Multiple branches)

Scotsdales Landscape Centre
Cambridge, Cambridgeshire
01.2016 - 01.2021
  • Manage Sales & product range across multiple branches
  • Managing sales teams across all stores to maximise high levels of service & sales results
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Liaised with clients, resulting in strong relationships and repeat business.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Reviewed and analysed sales data to identify growth opportunities.
  • Improved branch productivity by implementing efficient work schedules.
  • Provided excellent customer service, securing client loyalty.
  • Managed daily operations to ensure smooth running of the branch.
  • Worked with board of directors to establish objectives and decisively lead operations.

Sales Consultant / Site Estimator

Pro - Lec Electrical
Cambourne, Cambridgeshire
01.2014 - 01.2016


  • Analyse quotes from suppliers and subcontractors to compete & win commercial tenders
  • Produced sales and performance reports and delivered to senior management and stakeholders.
  • Delivered outstanding customer experiences through attentive care and faultless service.
  • Closed complex deals with a strategic and customer-focused approach.
  • Built rapport with new and existing customers to boost client retention.
  • Negotiated and closed sales to secure profitable deals and contracts.
  • Cold calling potential clients to enhance business growth
  • Built strong relationships with customers, resulting in repeat business.
  • Assisted customers through entire sales process to ensure satisfaction.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Managed key accounts resulting in increased profitability for the company.

Assistant Branch Manager Landscaping

Scotsdales Landscape Centre
01.2006 - 01.2014
  • Fostered strong relationships with customers, influencing loyalty and retention.
  • Maintained daily operations, ensuring smooth workflow.
  • Dealt with customer complaints, enhancing satisfaction levels.
  • Partnered with Branch Manager to devise effective operational strategies.
  • Improved branch efficiency by streamlining administrative processes.
  • Identified market demands and consumer trends to increase customer base and retention rates.
  • Analysed financial performance to implement key improvement strategies.
  • Handled high-value accounts, ensuring maximum client satisfaction.

Education

GCSEs - English Maths Science

Sawston Village College
Cambridge, Cambridgeshire

Skills

  • National merchant experience
  • Independent merchant experience
  • Buying Group merchant experience
  • Regional Director Engagement
  • Relationship-building
  • Relationship Management
  • Communication excellence
  • Target market identification
  • Key Account management
  • Highly Self Motivated
  • Positive attitude
  • Customer service excellence
  • Time-management

Qualifications

  • BMF, People Management course
  • Module 1 - ACL / overview & principles, The Helix Consultancy
  • Module 2 - Personal awareness, The Helix Consultancy
  • Module 3 - Finance, The Helix Consultancy
  • Module 4 - Performance Management / Leadership, The Helix Consultancy
  • Module 5 - Communication / persuasion / influence, The Helix Consultancy
  • NVQ 1 in retail sales operations
  • NVQ 2 in retail sales operations
  • Microsoft excel certified

Timeline

UK Sales Manager

Azpects
01.2023 - 02.2025

Regional Account Manager

Azpects
01.2021 - 01.2023

Branch Manager Landscaping (Multiple branches)

Scotsdales Landscape Centre
01.2016 - 01.2021

Sales Consultant / Site Estimator

Pro - Lec Electrical
01.2014 - 01.2016

Assistant Branch Manager Landscaping

Scotsdales Landscape Centre
01.2006 - 01.2014

GCSEs - English Maths Science

Sawston Village College

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Scott Westwood