Katie Mason
Eastbourne,Outside the United States
Summary
Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments. Ready to bring energy and dedication for service position.
Overview
5
5
years of post-secondary education
2027
2027
years of professional experience
Work history
Waitress
Pizza Shed
Hastings, East Sussex
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Improved customer satisfaction by providing efficient and friendly service.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Waitress
White Rock
Hastings, East Sussex
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Enhanced guest satisfaction through attentive and prompt service.
- Collaborated with kitchen staff to ensure order accuracy.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Utilised professional communication skills to resolve customer complaints.
Bartender
Hideaway Bar
Hastings, East Sussex
2026.04 - Current
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Developed rapport with regular patrons fostering a loyal customer base.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Created an inviting atmosphere through friendly interaction with customers.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Babysitter
Family Friend
Battle, East Sussex
2023.03 - 2024.08
- Promoted good behaviour by using positive reinforcement strategies.
- Managed children's day-to-day schedule including school, play dates, appointments, bedtime routines to keep life orderly.
- Maintained healthy eating habits by preparing nutritious meals and snacks.
- Responded appropriately to physical and emotional needs of the child, ensuring their comfort at all times.
Education
GCSEs -
Ark Alexandra
Hastings, East Sussex 2018.09 - 2023.05
Skills
- Tactful complaint handling
- Strong memory retention
- Night shift availability
- Bar equipment usage
- Patience endurance
- Money handling
- Customer engagement
- Spirit knowledge
- Customer Service
Affiliations
- Photography & creative media
References
References available upon request.
Timeline
Bartender
Hideaway Bar
2026.04 - Current
Babysitter
Family Friend
2023.03 - 2024.08
GCSEs -
Ark Alexandra
2018.09 - 2023.05
Waitress
Pizza Shed
Waitress
White Rock