Farzana Reza
London,ENG
Summary
Positive and driven individual with strong communication skills and proven ability to manage administrative tasks. Possesses proficiency in customer service and multitasking. Committed to enhancing organisational efficiency and delivering excellent front-of-house experiences.
Overview
2024
2024
years of post-secondary education
1
1
Certification
Work History
Waitress
Chettinad
Tottenham Court Road, City of London
- Ensured smooth restaurant operation by effectively managing reservations system.
- Optimised workflow in busy periods through successful coordination with kitchen staff.
- Ensured compliance with health regulations through effective cleaning practices in dining area.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Waitress supervisor
Hullabaloo
Cutty Sark
- Trained waitstaff in upselling techniques, increasing average spend per head.
- Assisted in menu planning based on seasonality and customer preferences, producing diverse culinary offerings.
- Collaborated with management on promotional events, bringing in more business during off-peak times.
Customer assistant
Tesco Express
London
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Catering staff member
Alton
- Ensured safety standards by promptly addressing any potential hazards.
- Answered customer queries effectively for improved communication.
- Enhanced team productivity through effective cooperation and communication with co-workers.
Barista
Costa Coffee
London, City of Westminster
- Delivered exceptional service to customers for their enjoyment and comfort.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Collaborated with team members during busy periods improving workflow efficiency.
Bartender
Alcotraz
London
- Implemented new cocktail recipes by researching current trends in the industry.
- Recommended drinks to customers, increasing overall sales.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
Education
Bachelor of Business Administration - Business
Sir George Monoux
Bachelor of Science - Banking and Finance
London Metropolitan University
Skills
- Performance improvement
- Tactful complaint handling
- Customer service support
- Risk management tools
- Stress tolerance
- Strategic thinking
- Numeracy
- Bar equipment usage
- VIP customer handling
- Positive attitude
- Food safety understanding
- Money handling
- Customer service excellence
- Counter service
- Telephone operation
- Hospitality standards
- Microsoft Office Suite
- Word processing
- Trustworthy
- Multitasking and prioritization
- Fast typing speed
- Event coordination
Languages
English
Native
Bengali
Fluent
Hindi
Fluent
Personal Information
Custom
2,6,6
Certification
Problem based learning assignment: A study of state street bank
London Metropolitan University
Bloomberg Market concept - BMC
Affiliations
- Modelling
- Cooking
- Singing
Timeline
Waitress
Chettinad
Waitress supervisor
Hullabaloo
Customer assistant
Tesco Express
Catering staff member
Alton
Barista
Costa Coffee
Bartender
Alcotraz
Bachelor of Business Administration - Business
Sir George Monoux
Bachelor of Science - Banking and Finance
London Metropolitan University
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