Katie Lord
Woking,Surrey
Summary
A motivated individual who thrives under pressure. Seeking a part-time job to build on experience in customer service. A good communicator with the ability to handle customer complaints with professionalism and maintain attention to detail. Adept at fostering positive relationships with customers and colleagues, ensuring a high level of satisfaction.
Overview
2
2
years of professional experience
Work history
Charity shop volunteer
British Heart Foundation
Guildford
09.2024 - 01.2026
- Managed stock taking and organised merchandise.
- Adhered to health and safety procedures.
- Organised the staff room and the shop floor.
- Dealt with customer queries and complaints effectively, maintaining high levels of satisfaction.
- Maintained cleanliness and hygiene standards throughout the shop floor.
Volunteer teaching assistant
Holy Trinity School / Tormead Junior School
Guildford
01.2024 - 12.2024
- Demonstrated patience whilst dealing with challenging situations for maintaining a harmonious classroom environment.
- Experience of effective communication with all ages.
- Demonstrated patience whilst dealing with challenging situations and behaviour.
- Kept classroom clean to maintain cleanliness and quality standards.
Education
A-Levels - Classical Civilisation, Politics and English
Tormead School
Guildford 04.2001 -
GCSEs -
Tormead School
Skills
- Inventory tracking
- Store deep cleaning
- Money handling
- Flexible time management
- Positive attitude
- Dealing with and resolving complaints
- Multitasking under pressure
- Food & Safety Compliance
ACHIEVEMENTS
- Working as a team for Gold Duke of Edinburgh
- Captain of A team Cricket club
- Reading Mentor
- Member of Guitar ensemble and chamber choir
- Member of Netball team
- Head of E-sports team
- Leads School Politics club
Event Catering
- Experience with serving and preparing drinks for guests at a formal event.
- Worked with kitchen staff to provide a satisfactory performance.
- Prepared event areas, ensuring that the venue was ready for service.
Timeline
Charity shop volunteer
British Heart Foundation
09.2024 - 01.2026
Volunteer teaching assistant
Holy Trinity School / Tormead Junior School
01.2024 - 12.2024
A-Levels - Classical Civilisation, Politics and English
Tormead School
04.2001 -
GCSEs -
Tormead School