Katie Hills

• Act as a primary point of contact and consistently delivering clear, professional communication.
• Update internal systems and trackers with accurate project, stock, and client information.
• Coordinate engineer logistics, including transport, accommodation, and site access arrangements.
• Ensure compliance by monitoring engineer training, booking required courses, and remaining up to date Health & Safety records.
• Review technical design documents and generate accurate stock requests based on requirements.
• Process customer purchase orders and raise quotations.
• Log, investigate, and resolve customer issues or complaints, ensuring positive outcomes and consistent customer satisfaction.

Worked in a fast-paced environment for over a year, providing friendly and memorable customer service, preparing food and beverages, and maintaining a clean and organised workspace. Gained experience handling cash, managing orders efficiently, and supporting smooth daily operations.