Corey Kilshaw
Bradford
Summary
Committed to providing outstanding service to clients and customers, ensuring high satisfaction levels. Can demonstrate strong communication and organizational skills, facilitating effective relationships with a broad range of people. Reliable team player with a track record of working autonomously and contributing to group success.
Overview
8
8
years of professional experience
19
19
years of post-secondary education
Work history
Coach Driver/IT Assistant (Office)
J&B Travel LTD
Leeds
09.2021 - 09.2025
- Safely operating PSV vehicles to transport passengers to/from destinations
- Guiding passengers through boarding and disembarking, ensuring assistance for those with specific needs.
- Ensuring vehicle remains clean and presentable, both interior and exterior
- Maintained adherence to all traffic laws and regulations when operating vehicles
- Reporting accidents, incidents, or mechanical issues to appropriate authorities and members of management
- Demonstrated extensive experience in UK tours and private hires. Executed school contracts for home-to-school transport and swimming trips. Managed rail replacement services efficiently, ensuring minimal disruption. Acquired training and considerable experience in operating 15m tri-axle vehicles.
- Underwent specialised training to utilise IT systems in everyday vehicle management, including destination blinds
PCV Bus Driver
First Bus UK
Bradford
02.2021 - 09.2021
- Conducted safe and dependable bus services, undertaking walk-round inspections at beginning of shift to ensure timely transport of passengers to their destinations.
- Delivered friendly and welcoming service to customers through polite and helpful interactions
- Mastered over 25 routes and complied with schedules to guarantee punctual service
NHS Track and Trace
Concentrix (Work From Home)
Bradford
10.2020 - 02.2021
- Conducted outbound calls to contacts and cases with COVID-19 ensuring compliance with self-isolation guidelines
- Referred more complex cases to Tier 1 and Tier 2, team leaders and managers
- Consulted with contacts and cases regarding next steps following first call
- Used advance IT systems including NHS test and trace system
Support Worker
Cygnet Health Care (NHS)
Bradford
04.2020 - 10.2020
- Upheld safety standards and cleanliness within the environment for all
- Offered enhanced care with a flexible learning approach for all service users
- Provided guidance and encouragement though physical and emotional support
- Identified individuals' specific needs and delivered assistance in the most suitable manner
- Complied with safeguarding guidelines
- Assisted and reported on medical and welfare needs as required
Essential Banker
Barclays Bank UK
Huddersfield
02.2018 - 12.2019
- Acted as the primary contact for customers, resolving day-to-day queries and ensuring a positive experience through personalized and proficient service
- Managed customer transactions over the counter, including till management and cash handling, while maintaining accuracy and adherence to procedures
- Developed trusting relationships with customers by understanding their needs, providing tailored solutions, and promoting the bank's services
- Proactively educated customers on digital banking products and services to build their confidence in using alternative channels
- Worked with colleagues to create a positive work environment, share knowledge to improve customer service, and support overall team objectives
- Handled various back-office and administrative tasks as required to ensure smooth branch operations. I was also a trusted keyholder for my branch
Education
GCSEs -
Titus Salt School
Baildon, Bradford 09.2009 - 07.2014
BTEC Level 3 National Extended Diploma - Music
Bradford College
09.2014 - 06.2016
ABRSM - Piano
Yorkshire Music School
Baildon 01.2005 - 10.2017
Skills
- Time management
- Organization skills
- Customer service
- Strong IT skills
- Strong communication skills
- Problem-solving
- Interpersonal skills
- Leadership
- Adaptability
- Technical skills
- Creativity
- Teamwork
- Attention to detail
- Strategic thinking
Accomplishments
- Achieved the rank of Staff Sergeant and was awarded the President’s Badge in the Boys’ Brigade, reflecting leadership, commitment, and community involvement.
- Co-founder and editor of a School Magazine: Initiated and developed a local school magazine, overseeing its content creation, design, and distribution. The publication gained popularity within the area of West Yorkshire and was recognised as a successful student-led initiative.
Affiliations
- Passionate about music, particularly playing and composing on the Piano.
- Enthusiastic about IT, Social Media, and the Performing Arts, especially Musical Theatre.
Timeline
Coach Driver/IT Assistant (Office)
J&B Travel LTD
09.2021 - 09.2025
PCV Bus Driver
First Bus UK
02.2021 - 09.2021
NHS Track and Trace
Concentrix (Work From Home)
10.2020 - 02.2021
Support Worker
Cygnet Health Care (NHS)
04.2020 - 10.2020
Essential Banker
Barclays Bank UK
02.2018 - 12.2019
BTEC Level 3 National Extended Diploma - Music
Bradford College
09.2014 - 06.2016
GCSEs -
Titus Salt School
09.2009 - 07.2014
ABRSM - Piano
Yorkshire Music School
01.2005 - 10.2017
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