MICHAEL EVANS
Buckley,Flintshire
Summary
Highly focused and reliable professional with strong organisational skills and a proven ability to manage time efficiently. Demonstrates excellent problem-solving capabilities and functions excellently in team environments, consistently adhering to policies and procedures. Experienced in customer service, tele sales, and direct sales, with a solid foundation in budgeting and financial planning. Proficient in Microsoft Office Suite and equipped with strong IT skills. Eager to learn and acquire product knowledge, showcasing patience and perseverance in high-pressure situations. Career goals include advancing expertise in process-driven roles and enhancing customer service experience.
Overview
1
1
Certification
10
10
years of professional experience
Work history
Assistant Sales Manager
Lindop Toyota Queensferry
Queensferry, Flintshire
2025.05 - Current
- Financial Reporting & Forecasting: Create comprehensive weekly and monthly Excel performance reports to deliver critical sales metrics directly to the Board of Directors, while collaborating closely with the Toyota UK Network to align regional dealership forecasting and vehicle allocations with national targets.
- Team Leadership: I mentor and motivate a high-performing sales team to consistently surpass monthly and quarterly dealership targets.
- Showroom Operations: Oversee daily showroom tasks, driving operational excellence and ensuring an exceptional, customer buying experience.
- Conflict Resolution & Retention: Efficiently manage complex customer complaints and ongoing escalations, utilizing strong negotiation and problem-solving skills to secure positive resolutions that preserve brand loyalty and protect dealership reputation.
Sales Account Manager
Lindop Toyota Queensferry Deeside
Deeside, Flintshire
2019.09 - 2025.05
- Lead Management: Proactively managed the sales pipeline by following up on digital inquiries via CRM systems, telephone leads, and showroom walk-ins to maximize conversion rates.
- Enhance Brand visibility through industry events.
- Test Drive Management: Structured and conducted professional vehicle demonstration drives to showcase safety features, technology, and performance, effectively overcoming customer objections.
- Consultative Selling: Building customer needs-analyses to match clients with the ideal new or approved-used Toyota vehicle, focusing on hybrid technology benefits.
- Training: Maintained up‑to‑date qualifications including Motability SAF accreditation and Toyota in‑house training, ensuring full compliance with brand and regulatory standards.
Street Scene Operative
Flintshire County Council
Flintshire
2016.02 - 2019.09
- Worked within civic amenity sites and highway maintenance.
- Developed key skills in health and safety, teamwork, and communication.
- attended various training courses, including asbestos awareness, emergency first aid, and traffic management.
- Maintained road networks, repaired drainage systems, and managed traffic.
- Performed daily checks to guarantee equipment functionality.
- Assisted colleagues, fostered a positive work environment.
- Solved technical problems swiftly, minimized disruption to operations.
Skills
- High level of focus
- Efficient time management
- Reliable and trustworthy
- Eager to learn
- Adherence to policies, procedures
- Work well under pressure
- Customer service experience
- Strong IT skills
- Full clean UK driver's license
- Good communication skills
- Function excellently in a team
- Excellent problem-solving skills
- Strong organizational skills
- Process-driven
- Budgeting and financial planning
- Tele sales proficiency
- Direct sales experience
- Product knowledge acquisition
- Patience and perseverance
- Microsoft office suite proficiency
Certification
- SAF certified
- Motability Specialist
- Toyota Sales Accreditation
- Compliance Certified
References
- Andrew Watkins, Lookers/Lindop Toyota Sales Manager, andrew.watkins1@icloud.com, 01244 394300
- Danny Salisbury, Sales Manager Lindop Bros Queensferry, 07555774179
Timeline
Assistant Sales Manager
Lindop Toyota Queensferry
2025.05 - Current
Sales Account Manager
Lindop Toyota Queensferry Deeside
2019.09 - 2025.05
Street Scene Operative
Flintshire County Council
2016.02 - 2019.09