Katie Higginson
Summary
Hardworking team player seeking a new role working in my local community. I am hoping to use my skills gained in the customer service industry and hobbies to find a job that allows my friendly personality to shine. I hope to represent and be part of an amazing company who values their staff and shows great pride in their service. Through my diverse employment I have gained so much experience and accomplished many goals in a short period of time. This hopefully reflects what I am capable of. I am a hardworking, dedicated, people pleaser who gains so much joy in seeing other people happy. Moreover, I believe that my combined skills gained in the customer service industry, where I developed excellent organization skills, an analytical/logical approach to tasks and the ability to work under pressure, will strengthen how well I can adapt to new situations and provide a five-star service. Lastly, I believe I would excel in this career if given the opportunity as I throw myself wholeheartedly in to everything I do.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Postal worker
Royal Mail Group
Troon, South Ayrshire
2024.09 - Current
- Collected signatures for proof of delivery as required by regulations.
- Prioritised workload effectively to meet all deadlines.
- Assisted colleagues during peak times, fostering teamwork.
- Sorted mail accurately, ensuring correct distribution.
- Processed outgoing post promptly for efficient operations.
- Maintained excellent customer service for positive community relations.
- Handled confidential items responsibly, maintaining trust.
- Resolved customer complaints in a professional manner, preserving brand reputation.
Cabin crew
Emirates Airlines
Dubai, United Arab Emirates
2023.06 - 2024.08
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Regularly monitored cabin throughout flight to verify security.
- Prepared cabin and passengers for safe landing.
- Greeted passengers upon boarding and exiting aircraft.
- Addressed questions and resolved issues and complaints.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Maintained calmness and composure during emergency situations.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Gained professional license in cabin crew for Airbus A380 and Boeing 777
- Took Lead in Galley Operations
Early Years Practitioner
Marina View Nursery
Troon, South Ayrshire
2021.08 - 2023.06
- Managed and administered medications and minor first aid treatments, prioritizing child safety and wellbeing
- Served as Key Person for 9+ children
- Supported children's development with learning-through-play activities, aiding social, emotional, and educational growth
- Implemented Safeguarding Procedures to monitor and protect children
- Communicated daily observations with guardians, maintaining detailed development records
- Conducted risk assessments for activities to uphold Health and Safety
- Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards
- Cared for babies from changing nappies to managing nap schedules
- Established rapport with families and delivered comprehensive progress reports
- Completing children's necessary paperwork and confidential documentation.
Sales Advisor
15-17 Ltd
Ayr
2019.08 - 2021.12
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences
- Established customer purchasing needs, offering personalized guidance with product and accessory selection
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction
- Delivered outstanding customer experiences through attentive care and faultless service
- Maximized sales opportunities by regularly replenishing stock levels of recently sold products
- Setting up and closing down tills for the day's sales
- Advising clientele on products and goods stored within the store
- Listening to customers' feedback and taking issues raised to management to benefit the improvement of the store.
Waitress
Lochgreen House Hotel & Spa
Troon
2018.06 - 2020.01
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces
- Actively engaged in team building within a busy work environment - working throughout the Christmas and New Year period
- Providing a calm, relaxing environment for customers to enjoy their experience
- Preparing for the following service or day, cleaning tables, cutlery, glasses, etc
- Working late nights, weddings, and events
- Expressed keen motivation, goal setting, and time management skills
- Promoting other areas within the business e.g
- Spa facilities and recommending other franchise stores to clients.
Hairstylist
Capello
Troon
2013.01 - 2018.06
- Examined hair texture and condition to determine appropriate treatment
- Cleaned, maintained, and sterilized styling tools, increasing product lifetimes
- Developed self-management skills having had no previous experience in a full-time working environment
- Taking responsibility for enhancing the basic training given into a personal skill set and working towards being a much-valued member of the team
- Built excellent team-working skills, working alongside other employees
- Matured business and customer awareness with regards to understanding how the shop operates and where money can be made and lost
- Maintaining the exceedingly good standards that are credited with the shop name and developing a service with which all customers can enjoy the optimum experience as well as taking pleasure from doing so
- Providing an excellent manner of communication to both staff and customers
- Interacting through continuous face-to-face and telephone situations, developing the same amount of patience and respect no matter the person or the reason
- Maintained a polite manner and presentational presence
- Responsible for telephone bookings, welcoming and seating customers, overseeing client satisfaction and styling all aspects of hair
- Demonstrated courtesy and respect for staff members and clientele, and maintained high levels of etiquette, which developed formal communications skills.
Education
Hospitality Learning Experience - Hospitality
Emirates
Dubai 2023.08 - 2023.08
HNC: Childhood Practice - Level 7 -
Ayrshire College
Kilmarnock 2020.09 - 2021.08
Access: Childhood Practice - Level 6 - undefined
Ayrshire College
Kilmarnock 2019.09 - 2020.08
Modern Apprenticeship: Hairdressing - Level 3 - undefined
Ayrshire College
Kilmarnock 2016.09 - 2017.08
Modern Apprenticeship: Hairdressing - Level 2 - undefined
Ayrshire College
Kilmarnock 2015.09 - 2016.08
Intermediate: Home Economics, Fashion & Textile Technology & Hospitality - A - undefined
Marr College
South Ayrshire 2013.06 -
Intermediate: Chemistry - B - undefined
Marr College
South Ayrshire 2013.06 -
Standard Grade: Computing Studies, English & Geography - 3 - undefined
Marr College
South Ayrshire 2013.06 -
Standard Grade: French & Mathematics - 4 - undefined
Marr College
South Ayrshire 2013.06 -
Skills
- 2012 Bronze Duke of Edinburgh
- Strong communication, leadership & organizational skills
- Organising & Cleaning
- Outstanding customer service
- Target motivated
- Conflict resolution
- Customer service
- Travel
- Complaint management
- Customer Service
Additional Information
Driving License with no endorsements held since 2015.
Certification
Cabin crew. Licensed to operate Airbus A380 and Boeing 777.
Accomplishments
Three awards achieved for excellent service - Emirates Airlines
Affiliations
- Taking my dogs on long walks
- Animals
- Gardening
- Vintage Shopping
- Road trips
Custom
- Ruth Davies, Emirates CPM, ruth.davies@emirates.com
- Linda Burgness, Nursery Manager, 01292 317031, marinaviewnursery@gmail.com, 131 Templehill, Troon, South Ayrshire, KA10 6BQ
- Joanne Henry, Salon Owner, 01292 311333, 62 Portland Street, Troon, South Ayrshire, KA10 6QU
- Craig Harvie, General Manager, 01292 313343, craig.harvie@costleyhotels.co.uk, Monktonhill Road, Southwood, Troon, Ayrshire, KA10 7EN
- Linsey Mcllwraith, Manager, linsey@15-17.co.uk, 88 High Street, Ayr, South Ayrshire, KA7 1PQ
Timeline
Postal worker
Royal Mail Group
2024.09 - Current
Hospitality Learning Experience - Hospitality
Emirates
2023.08 - 2023.08
Cabin crew
Emirates Airlines
2023.06 - 2024.08
Early Years Practitioner
Marina View Nursery
2021.08 - 2023.06
HNC: Childhood Practice - Level 7 -
Ayrshire College
2020.09 - 2021.08
Access: Childhood Practice - Level 6 - undefined
Ayrshire College
2019.09 - 2020.08
Sales Advisor
15-17 Ltd
2019.08 - 2021.12
Waitress
Lochgreen House Hotel & Spa
2018.06 - 2020.01
Modern Apprenticeship: Hairdressing - Level 3 - undefined
Ayrshire College
2016.09 - 2017.08
Modern Apprenticeship: Hairdressing - Level 2 - undefined
Ayrshire College
2015.09 - 2016.08
Intermediate: Home Economics, Fashion & Textile Technology & Hospitality - A - undefined
Marr College
2013.06 -
Intermediate: Chemistry - B - undefined
Marr College
2013.06 -
Standard Grade: Computing Studies, English & Geography - 3 - undefined
Marr College
2013.06 -
Standard Grade: French & Mathematics - 4 - undefined
Marr College
2013.06 -
Hairstylist
Capello
2013.01 - 2018.06