KATIE HEARFIELD
Newbold Verdon,Leicestershire
Summary
Highly skilled professional with a strong focus on detail consciousness, hygiene standards awareness, and health and safety compliance. Exceptional communicator with excellent communication skills, adept at handling tills and money management. Versatile and adaptable team player, customer-focused with proficiency in CRM systems. Committed to delivering outstanding service while maintaining high standards of operational efficiency.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Pet care assistant
Pets At Home
Leicester, Leicestershire
03.2022 - Current
- Greeted each customer warmly, creating a friendly shopping environment.
- Managed queue effectively during peak hours for seamless checkout process.
- Kept checkouts areas and general store clean and orderly.
- Managed dietary needs, ensuring balanced nutrition for pets.
- Cleaned out animal living spaces to meet strict hygiene standards.
- Performed routine health checks to detect early signs of illness.
- Demonstrated proficiency using pallet jacks and other necessary warehouse equipment safely.
- Achieved high accuracy rates for inventory control with meticulous attention to detail.
- Assisted in periodic stock checks for updated inventory management.
- Unloaded deliveries from lorries upon arrival.
- Ensured smooth store operations by coordinating with the team effectively.
Administrator
Total Motion Ltd
Leicester
05.2019 - 07.2019
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Improved record keeping system with attention to detail and thoroughness.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Interacted with customers professionally by phone and email to deliver accurate service information.
Sales Account Manager
Everything Branded
Leicester
08.2018 - 02.2019
- Negotiated contracts, resulting in long-term partnerships.
- Managed key accounts to sustain business growth.
- Strengthened client relationships with regular follow-ups.
Customer Service Advisor
Santander
Leicester, Carlton Park
07.2017 - 06.2018
- Performed data entry tasks to keep records up-to-date and organised.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Managed high volume of inbound calls, ensuring swift response times.
Receptionist/customer assistant
Hollywood Bowl
Leicester
02.2016 - 07.2017
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Enhanced customer satisfaction by efficiently managing all front desk inquiries.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Prioritised tasks to maintain reliable service throughout peak times.
- Embodied company values through friendly and reliable customer service.
Temporary sales assistant
Build-A-Bear
Leicester
11.2015 - 01.2016
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Conducted daily inventory checks to manage stock levels accurately.
- Managed till operations smoothly, reducing waiting time for customers.
Education
Musical Theatre studies - Theatre
Leicester College
Leicester 01.2014 - 01.2015
6 GCSEs awarded -
Leicester College
Leicester 01.2013 - 01.2014
Skills
- Detail consciousness
- Hygiene standards awareness
- Health and Safety Compliance (COSHH)
- Exceptional communicator
- Customer focused
- Warehouse management
- Versatile
- Adaptable
- Team player
- Excellent communication skills
- Handling tills
- Money management
Hobbies and Interests
- I love the freedom of expression, and enjoy expressing myself with my personal appearance.
- I enjoy listening to music and discovering new artists.
- I often watch movies, spanning a lot of different genres.
- I've always been passionate about art and design, and can find something creative to do in my free time.
References
References available upon request.
Timeline
Pet care assistant
Pets At Home
03.2022 - Current
Administrator
Total Motion Ltd
05.2019 - 07.2019
Sales Account Manager
Everything Branded
08.2018 - 02.2019
Customer Service Advisor
Santander
07.2017 - 06.2018
Receptionist/customer assistant
Hollywood Bowl
02.2016 - 07.2017
Temporary sales assistant
Build-A-Bear
11.2015 - 01.2016
Musical Theatre studies - Theatre
Leicester College
01.2014 - 01.2015
6 GCSEs awarded -
Leicester College
01.2013 - 01.2014
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