Michael Mulholland
Belfast,Antrim
Summary
Highly experienced professional with over a decade of working in high-paced, team oriented environments, demonstrating exceptional time management and reliability with a near-perfect attendance record.
Proficient in Microsoft Office and multiple programming languages, including Java, C#, and HTML, complemented by excellent interpersonal skills and a proven ability to build strong relationships with diverse teams.
Adept at working independently or collaboratively, with a focus on delivering results and contributing to organisational success.
Self motivated, with a willingness to learn and constantly improve.
Overview
12
12
years of professional experience
Work History
Customer advisor
Henderson Group
Belfast, Ards and North Down
11.2013 - Current
- Assisted customers in store to ensure they had a pleasant experience.
- Constantly kept up to date on new products, promotional offers and customer feedback on a weekly basis.
- Managed large number of calls and emails from customers and peers alike.
- Resolved customer complaints frequently, ensuring satisfaction levels remained high, resulting in repeat visits.
- Maintained customer retention through getting to know them and creating positive relationships.
Trainee software engineer
Henderson Group
Newtownabbey, Antrim and Newtownabbey
01.2019 - 07.2019
- As part of my University Degree, my employer assisted me in gaining experience in software engineering in their IT department.
- Worked within a small team helping our in store colleagues over the phone and through email with any software issues they may have experienced on the tills or back office computer.
- Gained a lot of knowledge on coding legibility, structure and cohesion.
- Working in an office environment for the first time enhanced my interpersonal skills and ability to work within a team.
- In keeping with software trends, we always made sure to pay careful attention to a changing and fast growing sector, which was a refreshing new challenge.
Bartender
The Glen Inn
Belfast, Antrim
11.2012 - 11.2013
- Provided excellent service to customers, resulting in repeat business.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Checked identification of customers to ensure legal drinking age compliance.
Education
Bachelor of Science - Computer Science
University of Ulster
Belfast 09.2020 -
Foundation Degree in Science - Computer Science
Northern Regional College
Belfast 09.2018 - 06.2020
A-Levels - English Literature, History, Government and Politics
St. Patrick's College
Belfast 09.2011 - 06.2013
GCSEs -
St Malachy's College
Belfast 09.2006 - 06.2011
Skills
- Ability to work independently or as part of a larger team
- Excellent computer skills including Microsoft Office experience, coding knowledge in numerous languages such as Java, C#, HTML
- Great interpersonal skills with years of experience in conversing and building relationships with customers and colleagues from a wide variety of backgrounds
- Time management skills, gained through working in a very high paced environment for over 10 years
- Extremely reliable, near perfect attendance record for all previous jobs
Accomplishments
Duke of Edenborough Award Gold - 2010
Completed London Marathon (I wasn't first, but I did my best!) - 2022
Travelled to Sudan to help under-privileged kids as part of a charity outreach scheme with my local football club - 2014
Timeline
Bachelor of Science - Computer Science
University of Ulster
09.2020 -
Trainee software engineer
Henderson Group
01.2019 - 07.2019
Foundation Degree in Science - Computer Science
Northern Regional College
09.2018 - 06.2020
Customer advisor
Henderson Group
11.2013 - Current
Bartender
The Glen Inn
11.2012 - 11.2013
A-Levels - English Literature, History, Government and Politics
St. Patrick's College
09.2011 - 06.2013
GCSEs -
St Malachy's College
09.2006 - 06.2011
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