Kathryn Young
Widnes,United Kingdom
Summary
Dedicated professional with a strong focus on customer relationship building and time efficiency. Demonstrates excellent customer service delivery and adeptness in liaising with technicians to ensure seamless operations. Committed to enhancing client satisfaction and operational excellence, leveraging core competencies to drive success in customer-focused environments.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work history
Production manager
Innovasnack
Widnes, Halton
06.2017 - 08.2025
- Streamlined production processes to enhance efficiency.
- Delegated tasks efficiently to promote team productivity.
- Managed project timelines for successful product delivery.
- Facilitated training sessions to improve staff skills.
- Developed production plans covering schedules, quality goals and labour requirements.
- Fostered a positive work environment through effective leadership.
- Coordinated cross-functional teams for smooth workflow.
- Organised and managed deliveries.
- Established strong relationships with clients through excellent customer service.
Bar maid
Mersey View
Widnes, Halton
02.2014 - 05.2017
- Performed closing duties, ensuring the venue was ready for business the following day.
- Maintained cash register operations for accurate financial transactions.
- Fostered a welcoming atmosphere through polite conversation and prompt service.
Hairdresser
Kyasha
Widnes, Halton
07.2012 - 06.2016
- Collaborated closely with colleagues to run an efficient salon operation.
- Implemented creative styling ideas, increasing customer satisfaction levels.
- Ensured adherence to industry standards and regulations; promoted safe working environment.
- Adapted quickly to new styling trends, ensuring relevance in the competitive market.
- Ensured booking system efficiency for improved customer experience.
Customer services
Argos
Widnes, Halton
02.2007 - 09.2012
- Dealt with returns and exchanges to ensure customer satisfaction.
- Liaised between customers and internal teams to streamline communication process.
- Resolved complaints with effective problem-solving skills.
- Handled high call volumes, managing stress effectively in fast-paced environments.
Education
NVQ Level 2 - Level 2 HACCP for Manufacturing v2
High Speed training
NVQ Level 2 - Level 2 Food Hygiene and Safety for Manufacturing v12
High Speed Training
NVQ Level 3 - Level 3 Food Hygiene and Safety in Manufacturing v6
High Speed Training
NVQ Level 3 - Level 3 HACCP for Manufacturing v3
High Speed Training
GCSEs -
Wade Deacon
Widnes, Halton 09.1999 - 06.2004
Workplace First Aid v11
High speed training
NVQ Level 3 - Hairdressing
City of guilds
Liverpool 09.2004 - 08.2006
Skills
- Customer relationship building
- Time efficiency
- Excellent customer service delivery
- liaising with technicians
Timeline
Production manager
Innovasnack
06.2017 - 08.2025
Bar maid
Mersey View
02.2014 - 05.2017
Hairdresser
Kyasha
07.2012 - 06.2016
Customer services
Argos
02.2007 - 09.2012
NVQ Level 3 - Hairdressing
City of guilds
09.2004 - 08.2006
GCSEs -
Wade Deacon
09.1999 - 06.2004
NVQ Level 2 - Level 2 HACCP for Manufacturing v2
High Speed training
NVQ Level 2 - Level 2 Food Hygiene and Safety for Manufacturing v12
High Speed Training
NVQ Level 3 - Level 3 Food Hygiene and Safety in Manufacturing v6
High Speed Training
NVQ Level 3 - Level 3 HACCP for Manufacturing v3
High Speed Training
Workplace First Aid v11
High speed training