Kathryn Brown
Summary
I am a high-energy manager, successful in building and motivating dynamic teams in a stressful, fast pace environment. While living by company values and creating an environment in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas to drive business growth as well as their personal development. I am a proactive planner and problem solver, who is goal orientated, while taking the business to the next level and taking a team with me; who all have the same vision.
Overview
7
7
years of professional experience
Work history
Designate General Manager
Oakman inns
Roaming , Uk
2021.10 - Current
- Train and evaluate teams, identifying weakness and easy improvements while building and retaining a team.
- Helping staff members to continue to improve, and grow alongside the company standards.
- Implemented effective customer service procedures to encourage positive feedback and return custom.
- Tracked KPIs to drive profitability and target delivery.
- Execute business drivers and strategies to drive revenue.
- Maximised revenue by increasing consistency in service and the product we offer, working both with the FOH and the Kitchen.
- Managed scheduling for 30-50 employees to ensure optimal productivity and labour control while delivering a smooth service.
- Supported regulatory compliance by overseeing all audits to ensure adherence to protocol, updating and correcting any issues that might occur.
- Stock ordering, rotation and weekly stock takes.
Greneral Manager
Noughts & Crosses
fuerteventura, canary islands
2020.03 - 2021.10
- Set up and developed business plans to deliver sustained growth. Growing from one site to three.
- Met with suppliers to agree products and contracts.
- Designed the layout of the building.
- Made sure that the business was compliant with changing Covid rules and regulations.
- Designed till & EPOS set up and compatibility, as well as doing audits on highest sellers and patterns.
- Analysed data and identified opportunities to minimise operating costs.
- Stock takes, stock rotation and ordering across 3 sites
- Conducted audits and risk assessments to achieve regulatory compliance.
- Developed strong teams across the sites and planned and implemented staff progression as the business went from one site to three.
- Expanded customer base through consistent service and multi-channel marketing strategies.
- Managed staffing schedules for a numbers of employees across all sites, delivering operational efficiency whilst remaining under budget.
- Recruited, hired and trained staff across several sites.
- Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth.
- Supervised and trained customer service team members to provide exceptional client care and account management.
- Composed content, & engaged with followers, along with monitoring social media accounts with cohesive strategy across the brands.
- Produced basic accounts for the directors having regular meetings with investors to ensure delivery of the concept and business growth.
Senior Deputy Manager
Oakman Inns
Essex , Uk
2018.03 - 2020.03
- Help to deliver KPI's
- Recruited and trained driven, dedicated team members, resulting in reduced staff turnover.
- Maintained guest relationships by dealing with queries and complaints calmly and professionally.
- Reduced staff turnover by building positive company culture.
- Designed employee incentives and recognition schemes to achieve team targets.
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
- Managed rotas, delivering operational efficiency whilst remaining under budget.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Help to land and coach new General Manager. Showing business culture and procedures.
- Developed outside offering. Increasing sales and guest experience.
General Manager
Oakman Inns
Essex , Uk
2017.02 - 2018.03
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Recruitment and building a team, while increasing staff retention and performance.
- Deliver KPIs to drive profitability
- Completed stock ordering, rotation and weekly stock takes.
- Investigate any banking discrepancies.
- Supported compliance and overseeing all audits to ensure adherence to protocol.
- Maximised revenue by delivering business drivers
- Empowered staff members to contribute opinions and ideas to grow business.
- Drive sales while maintaining cost controls.
- Guide team members though the companies development route including apprenticeships
Education
A-Levels -
Cowbridge Comprehensive School
CowbridgeSkills
Personal licence
First aid
Fire Marshal
COSH trained
Level 2 health and safety
WSET level 1
Internal company courses:
Core team leadership
Effective leadership
HR skills
Financial acumen
Recruitment skills
Fast track management
Conflict management
Timeline
Designate General Manager
Oakman inns
2021.10 - Current
Greneral Manager
Noughts & Crosses
2020.03 - 2021.10
Senior Deputy Manager
Oakman Inns
2018.03 - 2020.03
General Manager
Oakman Inns
2017.02 - 2018.03
A-Levels -
Cowbridge Comprehensive School