Blair Robertson
Edinburgh,Midlothian
Summary
Accomplished professional with expertise in hospitality and restaurant management, demonstrating strong skills in staff leadership, rota planning, and workforce scheduling. Proven track record in HR procedures, employee relations, and licensing compliance as a UK Personal Licence Holder. Adept at stock and inventory management, supplier coordination, and financial reconciliation. Committed to achieving sales targets while ensuring health and safety compliance. Proficient in Microsoft Office and order management systems, with a focus on enhancing operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work history
General Manager
Over Easy/Backdoor Bao
Edinburgh
10.2025 - Current
- Spearheaded the successful launch of a dual concept restaurant, overseeing all aspects of the opening process.
- Manage daily operations, ensuring smooth and efficient service.
- Consistently achieve and exceed financial targets and performance goals.
- Upholding high standards of food and beverage quality, ensuring exceptional customer satisfaction.
- Developing and implementing new creative specials to enhance the guest experience and drive repeat business.
Assistant General Manager
Buck's Bar
Edinburgh
02.2024 - 10.2025
- - Manage daily operations, opening and closing procedures, and all banking and cash handling responsibilities.
- - Create and maintain staff rotas, balancing team needs with business efficiency and legal requirements.
- - Consistently meet and exceed key performance indicators (KPIs), including labour costs, sales targets, and wet/dry spend.
- - Oversee stock ordering and inventory for food and beverages from multiple suppliers.
- - Ensure prompt response to maintenance issues and uphold high standards of hygiene and safety.
- - Provide leadership during peak hours, including running the kitchen pass and stepping into cooking roles.
- - Handle customer complaints and online reviews with professionalism and follow-up resolution.
- - Support operations in other units, gaining insight into high-capacity venue management.
General Manager (FOH)
The Olive Branch
Edinburgh
02.2023 - 02.2024
- - Led the front-of-house team to ensure smooth day-to-day service in a busy restaurant environment.
- - Scheduled and managed rotas, ensuring adequate staffing levels during peak and off-peak times.
- - Placed and managed weekly orders from multiple suppliers for food, drink, and other stock.
- - Maintained high standards of customer service, personally ensuring guest satisfaction.
- - Assisted in the kitchen when short-staffed, gaining hands-on culinary experience.
Bar Supervisor
Shanghai Nightclub
Edinburgh
06.2022 - 05.2023
- - Supervised bar staff to maintain service quality, speed, and professionalism during high-traffic events.
- - Handled disputes, customer complaints, and financial discrepancies with diplomacy and efficiency.
- - Maintained control over stock levels, reordering when necessary, and managing waste.
- - Took on rota management responsibilities and ensured compliance with licensing regulations.
Cashier / Supervisor
Coral Ladbrokes
Prestonpans
03.2022 - 02.2023
- - Handled all cash transactions and provided customer service in a busy betting shop environment.
- - Managed closing shifts, reconciled tills, and ensured betting compliance protocols were followed.
- - Supervised staff and supported training of new hires.
Retail Assistant
Farmfoods Ltd
02.2020 - 05.2022
- - Assisted customers with purchases and queries, handled money, and ensured shelves were stocked.
- - Maintained a friendly and professional atmosphere and operated tills efficiently.
Bartender
Bourbon Nightclub
Edinburgh
10.2021 - 01.2022
- - Served drinks, handled payments, and maintained high-speed service in a loud, energetic environment.
- - Ensured responsible alcohol service and cleanliness of the bar.
Education
GCSEs or Equivalent - English, Biology, History, Psychology, Modern Studies, Art
Beeslack High School
Penicuik / EdinburghSkills
- - Hospitality & Restaurant Management
- - Staff Leadership & Development
- - Rota Planning & Workforce Scheduling
- - HR Procedures & Employee Relations
- - Licensing Compliance (UK Personal Licence Holder)
- - Stock & Inventory Management
- - Supplier & Order Management
- - Cash Handling & Financial Reconciliation
- - Customer Complaint Resolution
- - Sales & Performance Target Achievement
- - Health & Safety Compliance
- - Microsoft Office & Order Management Systems
Certification
- - UK Personal Licence Holder Permitted to supervise alcohol sales on licensed premises.
- - HR Training (In-House) Covers employee relations, performance management, hiring, onboarding, and rota compliance.
- - Food Safety Level 2 (optional confirm if completed)
- - First Aid at Work (optional confirm if completed)
References
References available upon request.
Accomplishments
- - Supported management transitions in multiple venues, improving performance metrics within weeks.
- - Built strong supplier relationships, reducing stock delays and achieving cost efficiency.
- - Improved team engagement and morale through fair scheduling, mentorship, and team meetings.
- - Maintained exceptional customer satisfaction rates through fast issue resolution and personal service.
Hobbies and interests
- I enjoy going to the gym, swimming, and cooking. I love trying new recipes that support a healthy lifestyle. These hobbies help me stay focused, creative, and disciplined—qualities I bring into both personal and professional settings.
References
References available upon request.
Timeline
General Manager
Over Easy/Backdoor Bao
10.2025 - Current
Assistant General Manager
Buck's Bar
02.2024 - 10.2025
General Manager (FOH)
The Olive Branch
02.2023 - 02.2024
Bar Supervisor
Shanghai Nightclub
06.2022 - 05.2023
Cashier / Supervisor
Coral Ladbrokes
03.2022 - 02.2023
Bartender
Bourbon Nightclub
10.2021 - 01.2022
Retail Assistant
Farmfoods Ltd
02.2020 - 05.2022
GCSEs or Equivalent - English, Biology, History, Psychology, Modern Studies, Art
Beeslack High School