Katherine Charles
Bishop Auckland,Durham
Summary
Experienced senior digital project manager with over 10 years in the digital marketing industry. Highly motivated and confident with leading cross-functional teams whilst maintaining a high-value client portfolio. Adept at overseeing project lifecycles ensuring successful implementations. Proven record of converting project success into strong client relationships and retainers. Extremely organised and have successfully managed resource for a team of 40 people across departments and clients.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Head of Studio
Northern Artillery
Leeds, West Yorkshire
02.2021 - Current
- Over see the day to day running of the studio across all departments
- Digital project management - Delivering large ecom builds, brochure sites, 3D assets ranging from £10k - £180k alongside on gong retainer clients ranging from 1 day a month to 20 days a month
- Line management of a team of project managers x 2 juniors and 1 senior
- Resource management for all teams and projects for the agency
- Run monthly meetings with the board of directors to report on -billable hours (total and %), scheduled vs logged, timesheets, profitability of clients
- Implementing process improvements alongside the technical and creative directors
- Manage the flow of work through all departments, ensuring that all projects are tracked and monitored throughout the project lifecycle.
- Actively address the most complicated risks, issues, and dependencies, including where ownership exists outside the team or no clear ownership exists.
- Maintain and drive effective budget management within the constraints of the project.
- Retains a continued awareness of the budget against actual cost incurred.
- Ensure the team is aware of what each other is working on.
Digital Project Director
IMA
Leeds, West Yorkshire
04.2015 - 02.2021
- Work with stakeholders to define project goals, objectives, and desired outcomes, aligning them with business objectives
- Establish timelines, milestones, and deliverables, while accounting for dependencies, resource requirements, and risks
- Manage project budgets, ensuring proper resource allocation and cost management throughout the project lifecycle
- Account management for all digital clients, this included meetings, calls, monthly reports
- Line management of digital project management team - x 2 junior pms
Client delivery coordinator
Fresh Egg
Worthing, West Sussex
01.2010 - 03.2015
- To work closely with Account managers – to keep them informed with client activity and to be flexible in how requests are channelled appropriately
- To work alongside colleagues to make sure work is scheduled for technical teams
- To chase up quotes provided to clients to maximise revenue for this business stream
- To work with technical teams to provide clients with estimates for enhancement requests or for chargeable support tasks, building rapport and maintaining strong client relationships both externally and internally
- To clarify clients' requirements - to provide concise briefs to the Web development team
- To efficiently identify requests, software correction, support, SEO maintenance or application enhancement
- To efficiently manage ticketing of incoming support items and requests
- To provide management of support and simple enhancement requests and their implementation
- To make sure that items are completed, closed and invoiced
- To identify ways of improving efficiency within the team
Office administrator
K Lacey cables
Rustington, West Sussex
09.2007 - 01.2010
- Answering phone enquiries for clients
- Providing quotations to clients over the phone and by email
- Liaising with manufactures for pricing and lead times on goods.
- To chase up quotes that had been provided to clients
- Ensuring clients are kept up to date with lead times/delivery times of their goods
- Raising all delivery paperwork to be sent out when the goods were ready for despatch
- All other office admin duties including filing, emailing, sorting old orders
Sales assistant
Pets at Home
Rustington, West Sussex
02.2005 - 02.2007
- Maintaining high customer service
- Caring for the animals before the store opened
- Assisting in stacking the shelves after stock deliveries
- Working on the check outs
- Stock take
Education
National Diploma - Animal Care
Chichester collage Brinsbury campus
Chichester, West Sussex 09.2005 - 06.2007
GCSEs -
The Angmering School
Rustington, West Sussex 09.1999 - 05.2004
Skills
- Highly organised
- multitasking, often working on 10 plus projects at a a time
- Calm under pressure
- Problem-solving
- Excellent Communication skills
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Upselling
- Knowledge of Shopify, Wordpress, Magento, Jira, Float, Notion, Trello
Timeline
Head of Studio
Northern Artillery
02.2021 - Current
Digital Project Director
IMA
04.2015 - 02.2021
Client delivery coordinator
Fresh Egg
01.2010 - 03.2015
Office administrator
K Lacey cables
09.2007 - 01.2010
National Diploma - Animal Care
Chichester collage Brinsbury campus
09.2005 - 06.2007
Sales assistant
Pets at Home
02.2005 - 02.2007
GCSEs -
The Angmering School
09.1999 - 05.2004
Similar Profiles
Nathan RiveraNathan Rivera
Network Communications Specialist at 623D Field Artillery RegimentNetwork Communications Specialist at 623D Field Artillery Regiment
Idris JimohIdris Jimoh
Server at 33 Artillery Brigade BarracksServer at 33 Artillery Brigade Barracks
CDT Bethany SchulthiesCDT Bethany Schulthies
Cadet at 1-145 HHB Field Artillery BattalionCadet at 1-145 HHB Field Artillery Battalion
Aymen SakrAymen Sakr
Manager at Hitachi Rail EuropeManager at Hitachi Rail Europe
Harley BarronsHarley Barrons
Deck cadet at Carnival UKDeck cadet at Carnival UK